PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,722 Reviews

98 %

of reviewers recommend PerfectFit

4.9

Based on 2,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 15th September 2025

836

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service. Really good fitting, secure harnesses. I would highly recommend them.”

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Posted 1 month ago

Thank you for the recommendation! It is wonderful to hear that the team looked after you so well and you are happy wit the fit of your new harness ☺️

Posted 4 weeks ago

“We ordered our first harness from PerfectFit after a strong recommendation from my sister. We were not disappointed in any way. We ordered one for our Labrador but sadly it was a little snug (even after adjusting) so I contacted the Company and rather than make me send that one back, blah blah blah they just sent the next size up to take from that what we needed. I was shocked!! It’s normally such a hassle but their communication was amazing and I would thoroughly recommend them to anyone thinking of getting a harness. 10/10”

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Posted 1 month ago

Thank you for the lovely review, Kelly and to your sister for her recommendation! ☺️ It is great to hear that you found our exchange service helpful in ensuring the best fit for your pup.

Posted 4 weeks ago

“Have been made to feel like a special customer. Nothing has been too much trouble from a long discussion on the phone regarding my dog’s needs to arranging for one part of an ordered harness to be exchanged asap for another of a better fit.”

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Posted 1 month ago

It is just great to hear that the team looked after you so well! Thank you for takin the time to leave us a review ☺️

Posted 4 weeks ago

“Excellent service, good quality product and prompt delivery. Couldn’t ask for more!”

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Posted 1 month ago

Aw, thank you Kirsten! it is great to hear that you are happy with the quality of your new harness and that it arrived in good time ☺️

Posted 4 weeks ago

“This is the 2nd Perfect Fit harness, had to swap a couple of pieces, easy to do. The harness was recommended by our trainer.”

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Posted 1 month ago

Thank you for the review, Caroline and thank you to your trainer for recommending us! It is great to hear that you found our exchange service quick and simple ☺️

Posted 4 weeks ago

“This is the third Perfect Fit Harness. Was recommended when my dog was a puppy. Fits perfectly and the company are extremely helpful with size guidance , fit and returns/exchanges if required. Highly recommend.”

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Posted 1 month ago

Thank you for recommending us and for coming back to us for a third time! it is great that your pup is comfortable in their harness and that the team looked after you well ☺️

Posted 4 weeks ago

“Nicely made and comfortable fit. Very good service with speedy delivery.”

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Posted 1 month ago

We love that you are happy with the quality and fit of your pup's new harness and that it arrived in good time. Thank you for the review! ☺️

Posted 4 weeks ago

“Always a good fit and so comfortable for my dog, The double ended lead is so useful.”

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Posted 1 month ago

Thank you for taking the time to leave us a review, Delphine. It is great to hear that your dog is comfortable and your are finding the training lead useful 😊

Posted 4 weeks ago

“Ordered a 1m leed to match my dogs new Perfect Fit harness which the Royal Mail managed to fail to deliver. Full points to Perfect Fit, i told them it had failed to arrive and they emedatly dispatched a replacement by courier. My dog looks so good, and is obviously very comfortable in her now matching harness and leed, but also as a bit of a pully puppy, her leed is soft on our hands. So all around full points for service and product Thank you”

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Posted 1 month ago

Thank you for taking the time to leave us a review, Peter. We are very happy to hear that you finally received your new matching lead! 😊

Posted 4 weeks ago

“Feeling more reassured that my dog is kept safe if she were to try and bolt. Other harnesses have proved insufficient”

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Posted 1 month ago

We love that you and your pup are feeling more secure with your PerfectFit, Juliet 😊 Thank you for leaving us your feedback!

Posted 4 weeks ago

“Excellent service.”

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Posted 1 month ago

It is great to hear that the team looked after you so well, Pamela 😊 Thank you for the review!

Posted 4 weeks ago

“If I could give 6 Stars + I would! Not only is the harness a great fit, the customer service was better. From my 1st enquiry, to ensuring the fit was correct and going above and beyond, Gemma in the customer service team was fantastic. Our puppy looks so smart in his fleece lined harness! I couldn't recommend this harness enough and I'm sure we will use them throughout his life. Thank you”

PerfectFit 5 star review on 14th August 2025

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Posted 1 month ago

We will take the 6 stars, Danielle, and award 6 right back to you for having THE MOST adorable puppy! 😊 Thank you for sharing the pictures of your beautiful pup and for the the lovely review . We will be sure to pass your thanks on to Gemma.

Posted 1 month ago

“A very adjustable harness, lovely and comfy, well padded . Easy to take off and out on due to multiple clips.”

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Posted 1 month ago

We are pleased to hear that you are a fan of how adjustable and user-friendly the harness is, Carol. Thank you for taking the time to leave us such positive feedback 😊

Posted 1 month ago

“Perfect product and service especially from Gilly”

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Posted 1 month ago

Aw, we are so pleased to hear that you are happy with your new harness and that the team looked after you so well. We will be sure to pass your thanks on to Gilly. Thank you for taking the time to leave us a review, Chrissie 😊

Posted 1 month ago

“Great customer service, gave the measurements by email and received a link to the harness sizes required. When the harnesses arrived they literally were a 'perfect fit'.”

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Posted 1 month ago

We love that we are living up to our name, Elaine! 😊 Thank you for the lovely feedback.

Posted 1 month ago

“The team at PerfectFit have been so incredibly helpful. When I ordered a harness for my dog and found it a little tight they asked for pictures and sent me different sizes to try within literally 2 days. Really great customer service! And seems very comfortable for my little pup so far!”

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Posted 1 month ago

Aw, we are so pleased to hear that your little one seems happy and comfortable in their new harness, Tara. We love that the team looked after you so well. Thank you for taking the time to leave us such a positive review 😊

Posted 1 month ago

“Both myself and my girl love PerfitFit would go anywhere else, ands she's looking 'wild' now too! Thank you :)”

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Posted 1 month ago

Haha! It sounds as if you snagged yourself one of the leopard prints tops! Good work! 😊 Thank you for taking the time to leave us a review, Emma. Wishing you and your girl happy walkies!

Posted 1 month ago

“The harnesses are really well put toghether and I think more comfortable for the dogs than other ones we've seen. The customer service is amazing too.”

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Posted 1 month ago

Thank you for your feedback, Paul 😊 It is great to hear that you are happy with the quality of your new harness and that the team looked after you well.

Posted 1 month ago

“I purchased the perfect fit lead. It is super . This is my third lead purchase . I love the longer length and also the versatility of the clips . Definitely recommend”

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Posted 1 month ago

Aw, it is great to hear how happy you are with your new lead, Gillian. Thank you for taking the time to leave us a review 😊

Posted 1 month ago

“After an email to PerfectFit, I was able to get the correct size and information regarding the harness I order.”

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Posted 1 month ago

It is great to hear that you found our email service useful to find the best fit for your pup, Martin. Thank you for leaving us your feedback 😊

Posted 1 month ago

PerfectFit is rated 4.9 based on 2,722 reviews