PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,932 Reviews

98 %

of reviewers recommend PerfectFit

4.9

Based on 2,932 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how PerfectFit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PerfectFit 5 star review on 18th December 2025

897

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really friendly and helpful customer service with prompt delivery”

Helpful Report

Posted 3 months ago

Thank you for the review, Mark. It is good to hear how well the team looked after you and that you are happy wit the clip 😊

Posted 3 months ago

“Customer service is great and the harness was sent on the day of the order. I’ve ordered PerfectFit harnesses in the past and have always been very pleased with the quality”

Helpful Report

Posted 3 months ago

It is wonderful to hear that the team looked after you well and that your order arrived in good time, Pamela. Thank you for the lovely feedback 😊☺️

Posted 3 months ago

“The harness was perfect as always. Now that I know his measurements it is so easy. The young man who answered my call was very kind and efficient. Thank you Perfect Fit.🐕‍🦺”

Helpful Report

Posted 3 months ago

Jake will be very pleased to be called a 'young' man, Virginia! ☺️ Thank you for the lovely review and it is great to hear that you find ordering easy now that you have your pup's measurements.

Posted 3 months ago

“Gilly was very helpful with the sizing up,so when the harness came it was the perfect fit.”

Helpful Report

Posted 3 months ago

It is great to hear that Gilly looked after you well to help with upsizing your pup's harness. We will be sure to pass on your thanks ☺️

Posted 3 months ago

“Coco is very happy and comfortables with her first harness. Comes with easy to follow directions of how to fit and with a very helpful call I was sent an alternative piece which made all the difference to her fit . Perfect”

PerfectFit 5 star review on 9th September 2025

Helpful Report

Posted 3 months ago

Aw, Coco is looking super in her new harness, Sally! Thank you for sharing the pictures with us ☺️ It is great to hear that you found our exchange service useful in finding the best fit for her!

Posted 3 months ago

“This is my third perfect fit harness, i have 3 dogs and they all wear them, all different colours so i can identify which one belongs to which dog. I would highly recommend these harnesses The customer service is brilliant, only a phone call away if you ever need to speak to someone”

Helpful Report

Posted 3 months ago

We love that you have a PerfectFit for all three of your pups Fiona, and we also love your colour-code idea! ☺️ Thank you for the lovely review.

Posted 3 months ago

“Perfect fit is exactly what it says, this is the fourth one I've bought. However struggled with the website this time, had to keep logging out to update each item. Also tried to place order by phone but was told no one was available and that they would call me back. No one did. So in summary the product is 5star but customer service not what I've come to expect over the last nine years.”

Helpful Report

Posted 3 months ago

Thank you for the review, Yvonne. We are sorry to hear that you did not hear back from us, that is most unusual, so do except our apologies. Although we have not had any other reports of customers having problems placing an order, We have passed your feedback regarding this on to the IT team just in case ☺️

Posted 3 months ago

“Perfect Fit harnesses live up to their name - soft, secure, and backed by outstanding customer service! Our second Perfect Fit harness and still the best - happy dog, happy owner!”

Helpful Report

Posted 3 months ago

A happy dog and a happy owner is the best review that we could ask for, Lesley! Thank you for the lovely feedback ☺️

Posted 3 months ago

“Excellent customer service and support thank you”

Helpful Report

Posted 3 months ago

It is lovely to hear that the team looked after you so well, Louise! Thank you for the feedback! ☺️

Posted 3 months ago

“Fast delivery, perfect in fact ❤️”

Helpful Report

Posted 3 months ago

We love that we are living up to our name and that your new harness arrived in good time. Thank yo for the review, Tracy!☺️

Posted 3 months ago

“Always good service from Perfect Fit and can highly recommend their harness system. We have a Patterdale Terrier and he’s always calm and cooperative when he’s in his harness and lead. Just bought him a new set”

Helpful Report

Posted 3 months ago

It is excellent that your lovely Patterdale walks nice and calmly in their PerfectFit. We love that he had a fresh set to enjoy his walks in. Thank you for the review! ☺️

Posted 3 months ago

“Fantastic fit, very adjustable. My dog is secure, no backing out like some other harnesses.”

Helpful Report

Posted 3 months ago

We love that you have a secure fit for your pup, Sue! Thank you for the lovely review! ☺️

Posted 3 months ago

“Brilliant customer service”

Helpful Report

Posted 3 months ago

It is great to hear that the team looked after you so well, Rebecca! Thank you for your feedback! ☺️

Posted 3 months ago

“Good product. Fits well and comfortable with the fleece lining. The D rings slip around a little too easily - which I find aesthetically annoying but overall I'd recommend this to others. The help line was also answered quickly and the people are knowledgeable. Being able to swap out parts that aren't quite rigth offers a great customer experience and as my dog grows I can change up parts without having the expense of buying a whole new harness.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a review, Paul ☺️ It is great to hear that you found the helpline useful in choosing the best fit for your pup and that you are a fan of the modular design. Thank you for your feedback regarding the D-rings. We will certainly pass your thoughts on to the development team.

Posted 3 months ago

“Always good quality and comfortable for dogs that pull hard Very good especially for huskies and malamutes Look amazing and built to last we’ve had 2 for over 5 years with no issues”

Helpful Report

Posted 3 months ago

Thank you for the review, Dean! It is great to hear that your harnesses have stood the test of time, even with your strong breeds! ☺️

Posted 3 months ago

“It's really secure, gets wet most days when our dog goes for a dip in the stream or pond, and dries out overnight. I will recommend them to anyone.”

Helpful Report

Posted 3 months ago

Thank you for recommending us, Sharon! It is great to hear that your harness withstands a dip in the pond and is ready to use the next day! ☺️

Posted 3 months ago

“I love my new top piece in fluorescent orange.”

Helpful Report

Posted 3 months ago

We love the orange top piece too, Mo! Thank you for your review! ☺️

Posted 3 months ago

“Fabulous product and great customer service. I have used perfect fit harnesses for my 2 active border collies for several years, and will continue to do so.”

Helpful Report

Posted 3 months ago

We just love hearing from your long-standing customers, Caroline! Thank you for taking the time to leave us a review ☺️

Posted 3 months ago

“I sent a photo of my dog and his girth measurement. When my harness arrived, the three components were different sizes and it fit perfectly. My dog is between a small and medium in most other brands. This is the first harness I have had that has fit. Great customer service! I would highly recommend.”

PerfectFit 5 star review on 4th September 2025

Helpful Report

Posted 3 months ago

Well, your beautiful pup certainly looks happy in his new harness, Susan ☺️ It is great to hear that you have found a good fit for him! Thank you for the review!

Posted 3 months ago

“Absolutely amazing people very understanding and helped me throughout the whole process as I’ve never had to do this before and I was confused but the lady Jen was so helpful I ordered the harness yesterday (3rd September) with 2nd class delivery and it was delivered today 4th September very fast it fits my Frenchie amazing so definitely won’t have to spend unnecessary money out trying to find a harness that fits him because of all his different sizes lol so thank you so much very much appreciate it”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such lovely feedback, Katie ☺️ It is great to hear that Jen looked after you so well and that you received your harness in good time. We will be sure to pass on your thanks.

Posted 3 months ago

PerfectFit is rated 4.9 based on 2,932 reviews