PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,848 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how PerfectFit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PerfectFit 5 star review on 4th November 2025

Stephanie

Jill Legg

PerfectFit 5 star review on 1st November 2025

Lisa

Gillian Blythe

PerfectFit 5 star review on 26th October 2025

Anonymous

874

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After previously purchasing three harnesses for my now 14 month old Cockapoo from other supplier brands and not being totally happy with them due to their “standard fit”, I was recommended to try PerfectFit and I’m so glad I did. After measuring my pup and contacting PerfectFit customer services via live chat with his details, I was advised on which size to go for and I was absolutely delighted that when it arrived, it was indeed a perfect fit. My pup looks so much more comfortable wearing it, we both couldn’t be more happier. Thank you”

PerfectFit 5 star review on 10th June 2025

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Julia. It is so good to hear how comfortable your pup is in their new harness and that you found the Live Chat useful in choosing the best fit.

Posted 4 months ago

“Love the harness. Fast delivery. Contacted Gilly regarding an exchange, for the front piece, it was sent out same day. Cannot fault any part of purchasing the harness, and would certainly recommend to others.”

Helpful Report

Posted 4 months ago

Thank you for your lovely review, Marilyn 😊 It is wonderful to hear that you found the exchange process quick and easy and that Gilly looked after you well. We will be sure to pass on your thanks.

Posted 4 months ago

“Really food quality harness & great customer service. Quick delivery, & when I emailed to query the fitting of harness on Ember I received a reply that afternoon. Thank you highly recommend”

Helpful Report

Posted 4 months ago

Thank you for recommending us, Jane! 😊 It is great to hear that you are happy with the quality of your new harness and that it got to you in good time.

Posted 4 months ago

“Very happy with my new harness for my dachshund who is an awkward shape. Took a while to work out how to put it together perhaps a bit more information would be helpful.. would recommend it though the service was fast and helpful and very pleasant”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us your feedback. The harness comes with a brochure containing helpful diagrams to help with fitting and there are also fitting videos on our website, which show how to put the harness together and fit it on your dog, which you can find here: https://youtu.be/ZGcqWgc5xsg https://youtu.be/_wjSlEX2hWY

Posted 4 months ago

“Great customer service - it arrived quickly and is, indeed, a perfect fit!”

Helpful Report

Posted 4 months ago

Thank you for sharing the the picture and video of your pup in their new harness, Amanda. It is great to hear that the team looked after you so well 😊

Posted 4 months ago

“So helpful and the product is excellent best customer service I have experienced for some time”

Helpful Report

Posted 4 months ago

We love that the team looked after you so well, Claire. Thank you for the lovely review 😊

Posted 4 months ago

“This isn't the first time I've purchased from this fab company and it won't be the last. Great service from start to finish. Absolutely love these harnesses, so easy to fit, fit well and the option to try different sizes until it's right is definitely going to get you the perfect fit every time. First class”

PerfectFit 5 star review on 9th June 2025

Helpful Report

Posted 4 months ago

Thank you for your lovely review, Heather! We look forward to hearing from you again in the future 😊

Posted 4 months ago

“Such a pleasant company to do business with. Unfailingly cheerful when discussing my dogs needs. They really care that the product you buy is a perfect fit for your pet. The modular system is brilliant. When the harness wasn't stting quite right they sent out a different size replacement at no cost. All you have to do is send back the part that doesn't fit pefectly. Can't recommend them highly enough.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us your feedback, Dan. it is great to hear that the team looked after you so well and that you found our exchange service helpful in finding the best fit for your pup 😊

Posted 4 months ago

“Excellent professional service. We had just adopted a lively three year old Springer who had no lead training at all. The adoption was unplanned but as she needed urgent assistance we were pleased to give her a home but the timing was not the best. The harness arrived and was a little bit slack so we contacted the customer service team who immediately sent out a replacement part for the harness. As we were just about to go on holiday we were very relieved at the speed and professionalism of the team. Thank you once again for your assistance.”

Helpful Report

Posted 4 months ago

We love that the team looked after you so well and sorted out your exchange simply and quickly. It is great to hear that we were able to help at an unpredictable time 😊

Posted 4 months ago

“Amazing product, I've bought so many harnesses and none fit thus good. Feel I have control and no fear of my girl getting free like with many others. She loves it too... truly the perfect fit!”

Helpful Report

Posted 4 months ago

It is wonderful to hear that we are living up to our name, Dani and that your lovely girl is happy and secure in her harness 😊

Posted 4 months ago

“We replaced one section (the middle Y section) of one of our dog’s harnesses after the previous middle section had a tear on it after about 5 years (probably caused by our other dog!). These harnesses are fantastic and great you can just replace the section you need rather than the whole harness. They fit perfectly and service and speed of sending it out were all fantastic. Thank you”

Helpful Report

Posted 4 months ago

And thank you, Lyndsey for the lovely review! We love that you are a fan of the modular design, which meant you only had to replace one section f your harness and that it got to you in good time 😊

Posted 4 months ago

“Fabulous product and fabulous customer service. Needed some help and so when I called to explain the gentleman couldn’t have been any more helpful, polite and friendly. A couple of days and a few extra bits arrived for me to try and work out what I was happiest with before sending back what I didn’t need. First time using this company, they were recommended by my dog trainer, it won’t be the last time I use and will certainly highly recommend to others. Thank you”

Helpful Report

Posted 4 months ago

Thank you for recommending us, Fiona 😊 It is wonderful to hear that Jake looked after you so well and that you found out exchange service nice and simple.

Posted 4 months ago

“well fitting and comfortable for the dog”

Helpful Report

Posted 4 months ago

A comfortable dog is the best review we could ask for, Rita. Thank you for the lovely feedback 😊

Posted 4 months ago

“There was immediate support to ensure we got the right components and additional pieces sent out the following day. The harness is soft and light and great rangebof colours. Fantastic product and service !”

Helpful Report

Posted 4 months ago

It is wonderful to hear that the team looked after you so well to ensure you had the best combination of pieces and that you are a fan of our colour selection. Thank you for the review 😊

Posted 4 months ago

“Helpful customer service Fits lovely around her body slightly too big around neck but does not affect use”

Helpful Report

Posted 4 months ago

It is wonderful to hear that you are happy with the fit and that the team looked after you well, Denise. Thank you for the feedback!

Posted 4 months ago

“We are pleased with the harness and Amber is more comfortable walking. We are attending puppy training and the trainer recommended it. If any adjustments are needed they will be done on next session”

Helpful Report

Posted 4 months ago

It is wonderful to hear that Amber is happy and comfortable in her new harness, Linda. Thank you for taking the time to leave us a review 😊

Posted 4 months ago

“We now have 4 perfect fit harnesses,wish id seen these years ago , excellent service and quality Thank you 😊”

Helpful Report

Posted 4 months ago

And thank you, Janet for your lovely review! It is great to hear that you have come back to us for a 4th time! 😊

Posted 4 months ago

“This is our 3rd perfect fit harness …. Would not put my dog in anything else…. So well fitted… so much more comfortable for him… look good and very adaptable. The price reflects quality.”

Helpful Report

Posted 4 months ago

It is wonderful to hear that you are with us for the long hail, Jennie 😊 Thank you for coming back to us for a 3rd time and for taking the time to leave us a review!

Posted 4 months ago

“We love our perfect fit harness! Once we understood how it all connects together - which isn’t as hard as it sounds - we made the adjustments and now have a well-fitting, comfy harness for our large golden retriever. The customer advice was excellent - clear information and a confident size assessment which proved spot-on; but it was great to know we could go back to them if we had problems with the fit. Heartily recommended.”

Helpful Report

Posted 4 months ago

Thank you for recommending us! We love that you love your Goldie's new harness! It is great to hear that you got used to how it works nice and quickly and that the team looked after you so well! 😊

Posted 4 months ago

“Fantastic fit. Excellent service”

Helpful Report

Posted 4 months ago

Thank you for the 5 stars Hari. It is great to hear that you you are happy with the fit and that the team looked after you well 😊

Posted 4 months ago

PerfectFit is rated 4.9 based on 2,848 reviews