PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,937 Reviews

98 %

of reviewers recommend PerfectFit

4.9

Based on 2,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 21st December 2025

900

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had 9 dogs, 6 of which were CKC spaniels. This is the first time that I have purchsed a PerfectFit harness at the recommendation of someone in our dog training course. I am so glad she did! The harness arrived the following day but I found that it was a bit too loose as Dylan is in the cusp of 2 sizes. I spoke to Jake who sorted out the problem immediately and the replacement 2 parts arrived the next day. It is so good to be able to speak to an actual 'human' and I am so impressed with their customer service which I think is second to none!”

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Posted 4 months ago

Thank you for your review, Maureen 😊 It is great to hear that you are so pleased with Dylan's new harness and that Jake sorted your exchange nice and quickly. We will be sure to pass on your thanks to him.

Posted 4 months ago

“Lovely soft bit robust harness. My dog ran away from his old harness because it wasn't very comfortable but waits for me to put his Perfect fit on. Walks are now more enjoyable and fun. Love the idea that you don't have to replace the whole thing, just the piece you need to change. Great concept and customer service”

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Posted 4 months ago

Thank you for taking the time to leave us such a lovely review, Sally! It is just wonderful to hear that your pup is happier in in his PerfectFit and that you are both enjoying walks more now 😊

Posted 4 months ago

“This is the harness I have been looking for for my wayward puppy who is taking his first walks out. It goes on him without any worrying need to go over the head. It fits perfectly and I love the fact that I can buy larger pieces as he grows. It is safe, secure and has helped us achieve the walks he is now loving. Thank you.”

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Posted 4 months ago

And thank you, Tina for taking the time to leave us such a lovely review. it is so good to hear that your puppy is enjoying his first walks in his new harness. Wishing you many happy walkies ahead! 😊

Posted 4 months ago

“The Perfectfit harness, is by far the best harness I have brought for my dog, no more pulling him by the neck. I would highly recommend this harness company, also very friendly and super helpful staff.”

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Posted 4 months ago

We love that you are so happy with your dog's new harness, Seniz and that you are happy with your new harness. Thank you for taking the time to leave us a review.

Posted 4 months ago

“Great quality harness with fast delivery and excellent customer support.”

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Posted 4 months ago

Thank you, Martin! 😊 We are very pleased to hear that you are happy with the quality if your harness, that the team looked after you well and it arrived in good time.

Posted 4 months ago

“I always use Perfectfit harnesses for my 2 Chihuahuas. They fit so well, are comfortable & very secure- they can’t back out of them. They come in lovely colours too. The sizing is a little complicated but staff are always really helpful advising which bit you need next. Photograph is Mortimer aged 1”

PerfectFit 5 star review on 22nd July 2025

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Posted 4 months ago

Thank you for sharing the picture of the hansom Mortimer in his harness with us, Katy. He's just adorable! 😊 It is great to hear that both pups are in a PerfectFit and that the team have looked after you so well.

Posted 4 months ago

“Excellent service for a durable effective produce”

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Posted 4 months ago

Thank you for the 5 stars, John 😊 It is great to hear that the team looked after you well and that you are happy with your new harness.

Posted 4 months ago

“Delighted with new harness & the service received. I have three very differently shaped dogs, all three harnesses fit perfectly.”

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Posted 4 months ago

Aw, we just love that you have a PerfectFit for all three of your dogs, Sarah! Thank yo for coming back to us for a 3rd and and for taking the time to leave us a review 😊

Posted 4 months ago

“So much better than the previous harness we had for our EP, which was cnstantly working loose and slipping. It was also quite bulky and she'd run and hide whenever we went to put it on ! She absoulutely loves her PerfectFit harness and it's clearly a lot more comfotable for her. My only negative comment would be that the front ring is a little too small. Much more use if it was the same size as the top ring.”

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Posted 4 months ago

Thank you for your useful feedback regarding the front D-ring, chris. We will certainly pass that on to the development team. It is great to hear that your lovely girl is so much happier in her PerfectFit 😊

Posted 4 months ago

“Perfect fit for our mini dachshund. Also the material is soft and looks very comfortable.”

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Posted 4 months ago

We love that your little Daxi is happy and comfortable int heir new harness, Marcela! Thank you for the lovely review 😊

Posted 4 months ago

“Girth fit excellent, not as nice a fit on the chest but he is only a puppy. Fits well when he is walking forwards but a little loose when he decides to move backwards.”

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Posted 4 months ago

Thank you for your useful feedback, Bryn. We may be able to improve the fit for you with some different sized sections. Keep everything that you have for the moment. I can send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted items once you are happy with the fit. In the meantime, please do not use the harness as the pieces need to be in resalable condition to be exchanged. We will contact you directly to arrange this for you.

Posted 4 months ago

“Lovely leads to match the boys harnesses - good quality and coloured Co-ordinated too!”

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Posted 5 months ago

It is lovely to hear that your boys are looking all smart in their matching leads and harnesses, Joyce! Thank you for taking the time to leave us a review 😊

Posted 4 months ago

“The harness is well made and comfortable for my dog. Great to be able to replace parts of it, which we did after he managed to chew through one of the clips! Easily and efficiently replaced by PerfectFit if a little pricey. The one drawback seems to be he is able to slip out of it too easily when he decides he doesn't want to go the way I want to and pulls back.”

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Posted 5 months ago

Thank you for your useful feedback, Lynda. It is good to hear that you are happy with the quality and comfort of your PerfectFit Harness. The harness is usually very difficult to get out of, but we never say that the harness is 100% escape-proof. We may, however be able to improve the fit to prevent your dog getting out of it. We will contact you directly to explore this option. Some other preventative measures for dogs who are prone to escaping include: • Avoid putting tension on the lead if it feels like your dog is about to back out of the harness. Try to go with them instead, keeping the lead slack. This avoids them having anything to pull against and will prevent them from wriggling out of the harness. • A double ended lead attached to both the front and rear D-ring also provides extra security as you have 2 points of contact with the harness.

Posted 4 months ago

“Great service! Friendly and helpful from the word go, nothing was too much trouble and there was a determination to make sure we had a fit we were entirely happy with. We are delighted with the harness we purchased and our dog is so happy and comfortable wearing it. You were recommended to us and we would recommend to others. Thank you.”

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Posted 5 months ago

And thank you for the lovely Review, Cheryl! A happy dog and a happy customer is the best review that we could ask for! 😊

Posted 4 months ago

“The best dog harness on the market, in my opinion. Excellent customer service.”

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Posted 5 months ago

We love that you think we are the best, Wendy! Thank you for the review! 😊

Posted 4 months ago

“Great customer service, easy at-home try on. Lots of options. Fits well, not restrictive around the neck and cute colour. I emailed and telephoned and they are responsive on both.”

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Posted 5 months ago

It is great to hear that you found both the phoneline and email services helpful in choosing the best fit for your pup and that you are happy with the fit, Ella. Thank you for leaving us your feedback 😊

Posted 4 months ago

“Brilliant harness and brilliant service. Needed a bigger one for our Border so they sent us just the straps we neded instead of having to buy a whole new harness and they arrived next day!! Would definately recommend. Phill.”

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Posted 5 months ago

Thank you for the review Phill. It is great to hear that the team looked after you well to help you upgrade your lovely Border's harness 😊

Posted 4 months ago

“Excellent service, my order arrived the following... great product too”

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Posted 5 months ago

It is great to hear that you are happy with your new harness and that your order arrived in good time. Thank you for the review, Kathy! 😊

Posted 4 months ago

“Very happy with the harness. Was unsure of the size to order initially, but after contacting the sales team with my dog's information they were able to let me know the exact size required”

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Posted 5 months ago

It is great to hear that you are happy with your harness and that the team looked after you well to find the best sizing for your pup. Thank you for the 5 stars, James! 😊

Posted 4 months ago

“Great service, lovely products that live up to their name”

PerfectFit 5 star review on 20th July 2025

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Posted 5 months ago

What a gorgeous picture of your beautiful pair, Kate! Thank you for sharing and for taking the time to review us! 😊

Posted 4 months ago

PerfectFit is rated 4.9 based on 2,937 reviews