PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 3,046 Reviews

98 %

of reviewers recommend PerfectFit

4.9

Based on 3,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 20th March 2026

Rand

PerfectFit 5 star review on 18th March 2026

Penny

Nicola

PerfectFit 5 star review on 2nd March 2026

Nicola Giles

922

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect fit is exactly what it says, this is the fourth one I've bought. However struggled with the website this time, had to keep logging out to update each item. Also tried to place order by phone but was told no one was available and that they would call me back. No one did. So in summary the product is 5star but customer service not what I've come to expect over the last nine years.”

Helpful Report

Posted 6 months ago

Thank you for the review, Yvonne. We are sorry to hear that you did not hear back from us, that is most unusual, so do except our apologies. Although we have not had any other reports of customers having problems placing an order, We have passed your feedback regarding this on to the IT team just in case ☺️

Posted 6 months ago

“Perfect Fit harnesses live up to their name - soft, secure, and backed by outstanding customer service! Our second Perfect Fit harness and still the best - happy dog, happy owner!”

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Posted 6 months ago

A happy dog and a happy owner is the best review that we could ask for, Lesley! Thank you for the lovely feedback ☺️

Posted 6 months ago

“Excellent customer service and support thank you”

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Posted 6 months ago

It is lovely to hear that the team looked after you so well, Louise! Thank you for the feedback! ☺️

Posted 6 months ago

“Fast delivery, perfect in fact ❤️”

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Posted 6 months ago

We love that we are living up to our name and that your new harness arrived in good time. Thank yo for the review, Tracy!☺️

Posted 6 months ago

“Always good service from Perfect Fit and can highly recommend their harness system. We have a Patterdale Terrier and he’s always calm and cooperative when he’s in his harness and lead. Just bought him a new set”

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Posted 6 months ago

It is excellent that your lovely Patterdale walks nice and calmly in their PerfectFit. We love that he had a fresh set to enjoy his walks in. Thank you for the review! ☺️

Posted 6 months ago

“Fantastic fit, very adjustable. My dog is secure, no backing out like some other harnesses.”

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Posted 6 months ago

We love that you have a secure fit for your pup, Sue! Thank you for the lovely review! ☺️

Posted 6 months ago

“Brilliant customer service”

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Posted 6 months ago

It is great to hear that the team looked after you so well, Rebecca! Thank you for your feedback! ☺️

Posted 6 months ago

“Good product. Fits well and comfortable with the fleece lining. The D rings slip around a little too easily - which I find aesthetically annoying but overall I'd recommend this to others. The help line was also answered quickly and the people are knowledgeable. Being able to swap out parts that aren't quite rigth offers a great customer experience and as my dog grows I can change up parts without having the expense of buying a whole new harness.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review, Paul ☺️ It is great to hear that you found the helpline useful in choosing the best fit for your pup and that you are a fan of the modular design. Thank you for your feedback regarding the D-rings. We will certainly pass your thoughts on to the development team.

Posted 6 months ago

“Always good quality and comfortable for dogs that pull hard Very good especially for huskies and malamutes Look amazing and built to last we’ve had 2 for over 5 years with no issues”

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Posted 6 months ago

Thank you for the review, Dean! It is great to hear that your harnesses have stood the test of time, even with your strong breeds! ☺️

Posted 6 months ago

“It's really secure, gets wet most days when our dog goes for a dip in the stream or pond, and dries out overnight. I will recommend them to anyone.”

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Posted 6 months ago

Thank you for recommending us, Sharon! It is great to hear that your harness withstands a dip in the pond and is ready to use the next day! ☺️

Posted 6 months ago

“I love my new top piece in fluorescent orange.”

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Posted 6 months ago

We love the orange top piece too, Mo! Thank you for your review! ☺️

Posted 6 months ago

“Fabulous product and great customer service. I have used perfect fit harnesses for my 2 active border collies for several years, and will continue to do so.”

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Posted 6 months ago

We just love hearing from your long-standing customers, Caroline! Thank you for taking the time to leave us a review ☺️

Posted 6 months ago

“I sent a photo of my dog and his girth measurement. When my harness arrived, the three components were different sizes and it fit perfectly. My dog is between a small and medium in most other brands. This is the first harness I have had that has fit. Great customer service! I would highly recommend.”

PerfectFit 5 star review on 4th September 2025

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Posted 6 months ago

Well, your beautiful pup certainly looks happy in his new harness, Susan ☺️ It is great to hear that you have found a good fit for him! Thank you for the review!

Posted 6 months ago

“Absolutely amazing people very understanding and helped me throughout the whole process as I’ve never had to do this before and I was confused but the lady Jen was so helpful I ordered the harness yesterday (3rd September) with 2nd class delivery and it was delivered today 4th September very fast it fits my Frenchie amazing so definitely won’t have to spend unnecessary money out trying to find a harness that fits him because of all his different sizes lol so thank you so much very much appreciate it”

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Posted 6 months ago

Thank you for taking the time to leave us such lovely feedback, Katie ☺️ It is great to hear that Jen looked after you so well and that you received your harness in good time. We will be sure to pass on your thanks.

Posted 6 months ago

“I actually phoned for advice and i was told someone would get back to me. They never returned my call. I think it is fitted alright but it seems a little loose.”

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Posted 6 months ago

Thank you for the review, Judy. We are sorry to hear that you are still wating for a call. We have had a look back at our records and it seems we did try to call you, but had the incorrect phone number. However, we can certainly help with getting a better fit ☺️ Keep everything that you have for the moment. I can send you out some alternative pieces to try, free of charge. We just ask that you send us back any unwanted items once you are happy with the fit. We will contact you directly to arrange this with you.

Posted 6 months ago

“Such a great Harness wish I had bought one sooner, the quality is exceptional and I just love it, it feels so secure on my Dog and I don't feel she's going to break free any time soon!!”

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Posted 6 months ago

We are glad that you found us eventually, Gemma! 😊 It is great to hear that your dog feels so secure in their new harness. Thank you for the lovely feedback.

Posted 6 months ago

“Easy to measure to get the fit correct for my friend’s golden retriever. The harness fits well, looks good and helps to walk the dog and prevent him pulling using the neck and back loops on the harness”

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Posted 6 months ago

We are very pleased to hear that you found measuring and fitting your friend's pup nice and easy, Susan. Thank you for taking the time to leave us a review 😊

Posted 6 months ago

“Thank you! Comfort and safety are two very important considerations to me. I have used PerfectFit Harnesses for over 6 years and now the double-ended fleece leads too.”

PerfectFit 5 star review on 3rd September 2025

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Posted 6 months ago

And thank you for being with us for so many years, Sam! We are thrilled to hear that you find the comfort and safety you require for your beautiful dog with our harnesses and leads 😊 Thank you for sharing the picture of your pup with us, too. What an absolute beauty!

Posted 6 months ago

“This is the only harness that truly fits my dogs. I have tried so many but the perfect fit honestly does what it says. Top marks for quality and service”

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Posted 6 months ago

We love that we are living up to our name, Julie! 😊 Thank you for the 5 stars!

Posted 6 months ago

“My two dogs have worn PerfectFit harnesses for about 8 years. They are everything they say they are. I'm a great fan. One of my dogs has two so it has a spare whilst one is being washed. This time I bought another two pieces for my other dog so that he has two pare for the same reason.”

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Posted 6 months ago

Wow! 8 years! We just love hearing from our long-standing customers, Mark! Thank you for taking the time to review us. We are loving your wash-one-wear one idea! 😊

Posted 6 months ago

PerfectFit is rated 4.9 based on 3,046 reviews