Petalina Ltd Reviews

Name: Petalina Ltd
Address: 55 Ashley Road, Epsom
Rating: 4.93

4.9 Rating 1,179 Reviews

99 %

of reviewers recommend Petalina Ltd

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Phone:

01372 722239

Email:

help@petalinadolls.co.uk

Location:

55 Ashley Road
Epsom
KT18 5BN

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Petalina Ltd 5 star review on 5th February 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am completely satisfied with the experience of ordering from Petalina. My order arrived quickly and well packaged.”

Helpful Report

Posted 9 years ago

Thank you ever so much for your review Martine. We do appreciate you taking the time to do this for us, and of course it's good to know that all went well with your purchase too. Cate

Posted 9 years ago

“The items I ordered arrived very quickly and were beautifully packaged.”

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Posted 9 years ago

Thank you so much for your review Linda. It's great to hear that all went smoothly. Cate

Posted 9 years ago

“Fell in love with Happy Gotz Marie doll but she was out of stock. I was immediately informed when she was available for purchase again, and received the parcel very quickly after playing an order. My daughter is thrilled - - Marie is even cuter in reality, her clothes superbly made, and of course the hair is fantastic, it's all about the hair with Gotz. What a lovely and amazing way to buy a doll. Entire process was smooth and easy, company very responsive and attentive. Highly recommend.”

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Posted 9 years ago

Thank you ever so much for your review Caroline. It's great to hear you had such a good shopping experience. I think Marie is the most brilliant doll and I'm sure she will be one of 'the' dolls on our site this year. Thanks again for your order, Cate

Posted 9 years ago

“The web site was excellent and I very quickly decided on what I wanted as everything was clearly set out with very good descriptions. Once I had chosen and ordered I was very pleased how quickly the order arrived. The packaging is just wonderful I have never seen such excellent packaging for children's gifts.”

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Posted 9 years ago

Thank you very much for your review Dianne. It's great to hear that you have had such a good experience shopping with Petalina. Thanks again for your order, Cate

Posted 9 years ago

“My order was quickly delivered with e-mail updates on my order. Beautiful, quality products, would definitely recommend Petalina.”

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Posted 9 years ago

Thank you ever so much for taking the time to review Petalina Andrea, it really is appreciated. Thanks again for your order too, Cate

Posted 9 years ago

“Service was excellent. When I had a query, it was answered immediately. Good arrived quickly”

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Posted 9 years ago

Thank you so much for your review Teresa. It's lovely to know you had a good experience shopping with us. Thanks again for your order, Cate

Posted 9 years ago

“I ordered two Moulin Roty dolls and realised when they arrived I realised I had made a mistake and one was a bit bigger than the other. I was able to send one back and received a new one within days. The service was friendly and personal. We love the beautiful dolls and they were a perfect present for my twin granddaughters.”

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Posted 9 years ago

Thanks very much for your review Lyn. I'm pleased to have been able to help you sort out your order and now you do have two perfect twin dolls for twin girls. I do hope they love them. Thanks again, Cate

Posted 9 years ago

“I wanted a bath doll for my grand daughter. I found the website very informative but emailed a couple of times to ask specific questions about the dolls. The replies were very prompt and helpful and it was a personal response, specific to my request which was great. The ordering process was clear and easy and the delivery was very fast as I wanted the doll within a few days. It was delivered within two days of ordering , with prior notification by text , of a one hour slot. The recipient family were out so they arranged to collect from a small, local shop nearby the following day which was convenient and again with prior notification of delivery time. The packaging was good . I had another query about the doll's hair- whether it could be washed in the bath and taken out of the bunches style. I emailed customer services and again received a prompt positive response which was much appreciated. It was excellent service in all aspects and certainly felt a very personal service with people who really knew the products. I would certainly recommend this company and will definitely buy from them again.”

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Posted 9 years ago

Thank you very much for your review Terry. It's lovely to hear that everything has gone so well for you, and I hope the Aquini is really enjoyed. My daughter certainly loved hers. Thanks again for your order, Cate

Posted 9 years ago

“Quick delivery. Beautiful doll. Highly recommend”

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Posted 9 years ago

Thank you very much for your review Odile. We really do appreciate it. Cate

Posted 9 years ago

“Another beautiful doll from Petalina, purchased the Gotz Hannah doll as a birthday suprise for my little girl, great customer service, well packaged & beautifully presented. Thank you Petalina Xx”

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Posted 9 years ago

Thank you very much for your review Kelsey - it's very much appreciated! I think Hannah is the most beautiful doll available for children so I do hope your daughter loves her for many years to come. Thanks again, Cate

Posted 9 years ago

“Petalinadolls has been a completely happy and satisfying series of experiences. The site has provided all the variety of choice I could expect to find anywhere, with the specific information I needed as a grandfather of two young ladies who introduced me to the world of dolls.! Petalina 's complete info has allowed me to make a number of purchases that have given my lovely Zoey and Dany broad smiles and hours of enjoyment. Service has always been prompt, and when I've had bothersome concerns and questions responses have been immediate and helpful. I must comment on the and packing provided to my purchases. It is much appreciated by me, as well as by Dany and Zoey.”

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Posted 9 years ago

Thank you so much for your review Robert. It's lovely to hear that your granddaughters have enjoyed everything you have purchased from Petalina, and that's exactly why we are here - happy girls! Thanks so much, Cate

Posted 9 years ago

“I can't say enough about how impressed I am with both Petalina's service and products. First, Cate's well-written description of all merchandise set Petalina apart from other retail venues. Second, Cate responded very promptly to my several inquiries before I placed my order, and her knowledgeable insights helped me decide exactly what I wanted to order. Third, The dolls and clothes arrived very nicely wrapped. I am already planning another order to Petalina.”

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Posted 9 years ago

Thanks so much for your review Cory, it's lovely to hear you have had such a good experience shopping with Petalina. Thank you for your loyalty, Cate

Posted 9 years ago

“Service received from Petalina was excellent. Cate was responsive & pleasant in my email communication. Doll had been described correctly and priced fairly. Doll was well packaged when shipped for the trip to Arizona. Word of advice...if you want to create an account on Petalina do so before placing the order not while trying to pay...That did not seem to work. I did not have any luck tracking the item using the order number using that method. Hopefully the tracking results would be better if one has an established account before purchase. Will definitely consider purchasing from Petalina again.”

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Posted 9 years ago

Thank you very much for your review Barbara. Sorry to hear you had fun and games trying to set up an account. I think we may have a glitch whereby if you sign up for emails, the website won't let you open an account using the same email address, but we are about to rectify that. We are also in the middle of making improvements which will allow customers to obtain tracking details for their orders from within their account so that should make things easier for you next time. Very pleased to hear that all went well otherwise! Thanks again, Cate

Posted 9 years ago

“Beautiful doll. The packaging was so beautiful also. Even though it was coming from Great Britain to the United States it didn't take long.”

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Posted 9 years ago

Thank you so much for your review Vicki. It's good to know that all went well for you and that your order arrived quickly. Thanks again, Cate

Posted 9 years ago

“If you have a daughter, granddaughter or goddaughter who loves dolls then you will love Petalina. The website is easy and comprehensive to use and the dolls are wonderful. There is also a whole range of clothes. Ordering is easy and the staff at Petalina are incredibly helpful. I live in Bahrain and ordered dolls for my granddaughters who live in Italy and everything worked wonderfully. I love this company,Liz”

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Posted 9 years ago

Thanks so much for your review Liz. It's great to hear you are so pleased with everything despite the hiccups we had with DPD with your most recent order. We are very pleased to be able to help provide your granddaughters with lovely dolly items. Thanks again, Cate

Posted 9 years ago

“Petalina is by far one of the best online stores I have had the pleasure of doing business with. Not only did they ship my item within 24 hours, they also shipped it expedited and it arrived within one week. That is from the UK to the US. I was so surprised at how fast I received it. They also took the time to wrap the item in tissue and packed it well, so that it arrived in pristine condition. I only wish the online retailers here in the US took as much care. I rated Petalina as "Very Good" but they are "Exceptional." I will definitely purchase from them again in the future and can't recommend them enough.”

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Posted 9 years ago

Thank you so much for your review Angie. It's great to hear that you've had such a good experience shopping with Petalina and look forward to hearing from you again in the future. Thanks again for your order, Cate

Posted 9 years ago

“The Petalina website is easy to use. The customer service is very responsive and friendly. Petalina's dolls are very competitively priced. The price for shipping the item to America is very reasonable as well. I can buy a doll from Petalina and have it shipped to America for less than it cost to buy one of these doll in America. Petalina's dolls are so beautiful and I love that Petalina sells a variety of multicultural dolls. I was also amazed at how fast the dolls I ordered arrived to America. I'll definitely shop here again.”

Helpful Report

Posted 9 years ago

Hello Nailah, thanks so much for your review, it really means a lot to us. That's amazing that you can order a doll from us for less than it costs to buy one in the US! Crazy, but great for us. Very pleased you like the range of our dolls too. Thanks again, Cate

Posted 9 years ago

“We are so impressed! The website is attractive, easy to navigate....and fun. We researched our doll, so we know you have the best price; then when we ordered (on a weekend), we wondered how long this might take. No worries. We received an automated reply on Monday; our order was shipped the next day and......wait for it......we had it at our post office eight days later. Eight days. In perfect shape. Did I mention that I live in Canada? Newfoundland, to be precise. This means that our order had to go to Montreal first and then sent on to us. Eight days. Wonderful! We will definitely recommend you when people enquire about our doll. And they will. We are tickled to death with Robert...but that's for another review.”

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Posted 9 years ago

Thanks so much for your review Sandra, it means a lot! Our competitive shipping prices make such a difference to the overall cost don't they, and it really is quick too despite being an economy service. Thank you as well for recommendations. It all helps, and Robert is such a super cool little dude too. I love him as well. Thanks again for your order, Cate

Posted 9 years ago

“The website enhanced my shopping experience and made choosing a doll good fun. I was able to select a delivery day to suit me and received a message within 40 minutes of delivery . The doll was packaged beautifully. I will definitely use Petalina again.”

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Posted 9 years ago

Thanks so much for your review Fiona, we really do appreciate it. Glad to hear that everything went so well for you. Interlink Express are a superb delivery company which is why we subsidise every delivery so that you can benefit from their service. Thanks again, Cate

Posted 9 years ago

“Just love this website. My niece has just turned one & I found the perfect size & style of doll for her! I can't wait to buy more as she gets older!”

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Posted 9 years ago

Thank you Siobhan, we really appreciate your review. The fun you will have finding your niece dollies as she grows up - Corolle Calin for Christmas! Thanks again, Cate

Posted 9 years ago

Petalina Ltd is rated 4.9 based on 1,179 reviews