Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,779 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did a lot of research when choosing pet insurance. One of the points I chose PB is their fast turnaround. This is my 2nd claim submitted and can’t even say I am remotely impressed. Took weeks both times. My friends who have another carrier get paid in less than a week to a week the longest.”

Helpful Report

Posted 1 year ago

Hi Aimee, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It seems that we keep paying and not having any of our dogs medical bills paid. And we took one of the better plans. My advice is to have someone help you understand the plan you pick. I will be canceling.”

Helpful Report

Posted 1 year ago

Hi Laura, thanks for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Having three pets in our home and two of them are insured. One dog belongs to my husband and the other two belong to me. I pay for anything that pertains to mine with my CC which is not a problem until I submit a claim for my one, then I am not recognized, all communication goes to him along with payouts. Most of the time he doesn't tell me about the emails. I can't understand why they can't put us both on the account. We both reside in the same residence.”

Helpful Report

Posted 1 year ago

Hi Vincent, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. Unfortunately, we are only able to store one direct deposit account and one primary email address on file to which all automatic communications are sent. If you'd like, we can separate your policies/accounts so that you can keep your information separate. To request this change or find out more, please contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“You eventually approved my claim, but the journey to get there was an Odyssey of incompetence. I'm stuck with you since if I change carriers now the new one won't cover her existing condition. But I won't be recommending Pets Best to anybody unless you figure out how to communicate responsibly with your clients, including requesting information from the client directly before closing the claim, and checking your f***ing email because my vets did send you all the information BEFORE you closed the claim and y'all just ignored that and closed it anyway. Your call center operators are very nice and helpful, even if the menu system to get to a real person is long-winded and poorly designed. It's clearly intended to discourage people from talking to an operator, which is weird because those operators are the only thing about your company I actually like so far. I'm giving 3 stars because the claim was eventually approved. It feels generous.”

Helpful Report

Posted 1 year ago

Hi Devin, thanks for sharing your thoughts as they are important to us. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Too expensive.”

Helpful Report

Posted 1 year ago

Hi Benjamin, thank you for your time and feedback. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Very quick to deny claims. Very slow to approve and pay claims.”

Helpful Report

Posted 1 year ago

Hi Noel, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Having been with them for too long but the review of claims is taking too long. They said they had a lot of claims these days but it should take less than a month to review.”

Helpful Report

Posted 1 year ago

Hi Laura, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Takes to long to process a claim”

Helpful Report

Posted 1 year ago

Hi Marwan, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The initial experience of shopping for insurance was great. They were very reasonably priced and offered better coverage than other providers I shopped for. With that said, they are super slow to process claims. It takes ~4+ weeks for processing. If you are ok with that, then they are a good provider, however, my expectations were higher based on what I read on their site.”

Helpful Report

Posted 1 year ago

Hi Chris, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Prices keep rising and takes forever to get a claim completed.”

Helpful Report

Posted 1 year ago

Hi Brit, thank you for your time and feedback. Premium increases happen at your renewal or your anniversary date with us. That’s when we consider your pet to be a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I was not paid as much as I though I should. I got less than half back from my vet bill I wonder if pet insurance is really worth it.”

Helpful Report

Posted 1 year ago

Hi Kerry, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“The coverages are great. However, processing times are too long. Also, having to provide the same medical records with every claim delays the already too long processing. I don't understand why medical records are needed each time. I would think that once they've been submitted, it wouldn't be necessary to have them again.”

Helpful Report

Posted 1 year ago

Hi Juliana, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Claim payout was much longer than expected. Predicted amount with no surprises.”

Helpful Report

Posted 1 year ago

Hi Kim, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It takes way too long for claims to process and when I get notification it’s processed, it still takes a while for it to go into my bank account.”

Helpful Report

Posted 1 year ago

Hi Tamara, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“5 of 6 claims recently submitted are delayed. I’ll be better able to make an honest assessment once the other 5 claims are settled.”

Helpful Report

Posted 1 year ago

Hi Dennis, thank you for your time and feedback. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It takes too long to have the claims processed.”

Helpful Report

Posted 1 year ago

Hi Meryl, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Claims take a long time to process.”

Helpful Report

Posted 1 year ago

Hi Hope, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Reimbursement does not seem to reflect the policy that I had paid for. I had only received a 37% reimbursement for my costs.”

Helpful Report

Posted 1 year ago

Hi Connie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“The insurance itself is good. Never had an issue of pets best covering anything that they said they would. My only complaint is that they take forever to pay out. There’s no reason it should take over a month to pay claims for a puppy less than a year old with no medical history.”

Helpful Report

Posted 1 year ago

Hi Lauren, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Since the premium has gone up to $65 a month, I assumed I would get back the entire $259 from my pets injury. Since this does not happen very often, and I have been paying the premium for three years, starting at $35 and already up to $65,I’m not sure if it’s worth the money🤔”

Helpful Report

Posted 1 year ago

Hi Kelly, thank you for your time and feedback. Premium increases happen at your renewal or your anniversary date with us. That’s when we consider your pet to be a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your claim and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,779 reviews