Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,830 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The time to process the claim is very lengthy, compared to other pet insurances that I have had in the past.”

Helpful Report

Posted 1 year ago

Hi William, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“It took 3 weeks for my dogs claims to settle, still waiting for reimbursement as I write this but hoping it gets here soon via Direct deposit”

Helpful Report

Posted 1 year ago

Hi Terri, thanks for your time and feedback. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. Once a claim has completed processing, we send out an Explanation of Benefits via email to the Policyholder. If the Explanation of Benefits shows a reimbursement for the claim, the first page of the Explanation of Benefits advises how the reimbursement will be sent, via claim check or direct deposit. The Explanation of Benefits also advises to allow 5 to 7 days for a claim check to arrive, or if the Policyholder has signed up for direct deposit to allow 5 to 7 days for bank processing time. We apologize for any inconvenience this may cause and thank you for your patience. On future claims, if you’d like to receive updates on your phone regarding the claim status, you can sign up to receive push notifications on our app under the More menu. We hope you have a good day. - AS

Posted 1 year ago

“Good company, but it takes them way too long to process claims.”

Helpful Report

Posted 1 year ago

Hi James, thank you for sharing your thoughts as they are important to us. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Never having Pet Insurance before, I am disappointed with a payment from this company amounting to half of the $278 Vet bill I submitted. They advertise 70 80 and 90% reimbursement. My policy is for 90% yet I got half of $278. Oh well.....”

Helpful Report

Posted 1 year ago

Hi Archie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or copay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I am grateful for the service. However, processing times have been outrageous for each claim that I have submitted. Additionally, lots of mistakes were made on some of my previous claims that kept me from getting my money back.”

Helpful Report

Posted 1 year ago

Hi Meagan, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“When you count the cost of the wellness insurance compared to what I "saved" ....what did I even save?!?!”

Helpful Report

Posted 1 year ago

Hi Sapna, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or copay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Prices are okay but wait times for reimbursement are very long up to 40 days, had a an expensive surgery that cost me around $5,000 and it took around 35 days before I got reimbursed 80% and my credit score dropped a good amount in that time”

Helpful Report

Posted 1 year ago

Hi Jeffrey, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“I still cannot figure out why Gus's Nexguard is sometimes covered and sometimes not. I know it has something to do with the dates but I order when I have the extra money so sometimes its not 'once a year' and exactly what dates are the year... 1-12 or something else?”

Helpful Report

Posted 1 year ago

Hi Joann and Elwin, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or copay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. You can find your Wellness Schedule as well as your policy term dates under Documents and Forms in your account on our website. You can also contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Processing time is too long”

Helpful Report

Posted 1 year ago

Hi Seo-Kyoung, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Wellness visits should be fully covered I pay a lot in the insurance every month and get less than 50%back”

Helpful Report

Posted 1 year ago

Hi Valerie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“They seem to issue payout amount as they promise based on the plan you choose… but I just absolutely cannot deal with the processing times. Each claim I’ve submitted has taken over a month just for them to approve and then another week or so to get the payment. At that point we are not only paying our vet bill up front but now having to accrue interest on our credit card. In the meantime they are still taking our monthly payment no problem. It’s so disappointing. Every review for them says the same, why are they not fixing their ONE main issue by hiring more staff? By continuing on this path they are losing loyal customers left and right. The upper management decisions here seem poor. Hire more staff for faster claim processing and you could potentially be a 5 star company!!!!!”

Helpful Report

Posted 1 year ago

Hi Taylor, thanks for your time and feedback. We're glad to hear you have had a positive experience with the claims reimbursement payout. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Really slow processing!”

Helpful Report

Posted 1 year ago

Hi Richard, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Claim denied . Not notified. Needed a credit card receipt despite vet writing that I paid in full. Had to call to find out problem.”

Helpful Report

Posted 1 year ago

Hi Katie, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. When a claim is marked as being incomplete, such as when we need proof of payment, we send email communications to the email address on file. Additionally, if you’d like to receive updates on your phone regarding the claim status, you can sign up to receive push notifications on our app under the More menu. If you’d like, we’d be happy to go over your concerns with you to ensure we have the right email on file and that you have access to your online account. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I'm hoping my next claim will take less time.”

Helpful Report

Posted 1 year ago

Hi Alyssa, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Takes too long to get reimbursed for claims.”

Helpful Report

Posted 1 year ago

Hi Jessica, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“I’m disappointedt in the length of time it took to process my claim as well as the payment (which we still have not received)!”

Helpful Report

Posted 1 year ago

Hi Patti, thanks for your time and feedback. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. Once a claim has completed processing, we send out an Explanation of Benefits via email to the Policyholder. If the Explanation of Benefits shows a reimbursement for the claim, the first page of the Explanation of Benefits advises how the reimbursement will be sent, via claim check or direct deposit. The Explanation of Benefits also advises to allow 5 to 7 days for a claim check to arrive, or if the Policyholder has signed up for direct deposit to allow 5 to 7 days for bank processing time. We apologize for any inconvenience this may cause and thank you for your patience. On future claims, if you’d like to receive updates on your phone regarding the claim status, you can sign up to receive push notifications on our app under the More menu. We hope you have a good day. - AS

Posted 1 year ago

“Expensive for a young dog, but worth it for serious health issues. Easy to submit a claim and they are quick to pay.”

Helpful Report

Posted 1 year ago

Hi Brian, thanks for sharing your thoughts as they are important to us. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“The approval process on my claim took way longer than I accepted and then was denied because I didn't have proof of payment for the balance, which meant I had to refile a claim and wait another month....couldn't they just have call my vet to confirm payment was made??”

Helpful Report

Posted 1 year ago

Hi Kathryn, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Processing claims takes way too long for reimbursement.”

Helpful Report

Posted 1 year ago

Hi Veronica, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“The wait time to process claims is quite lengthy, 3-4 weeks.”

Helpful Report

Posted 1 year ago

Hi Cherie, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,830 reviews