Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,817 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,817 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3 weeks for bill to be approved, unsure of my 1st experience with company, even when I sent them all the paperwork I had . Glad this matter was cleared up, and I can finish care for my dog.”

Helpful Report

Posted 1 year ago

Hi Gay, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Fairly slow to review claims, and tends to be a bit stingy. But reasonably priced, and ultimately I got reimbursement for most of what I expected.”

Helpful Report

Posted 1 year ago

Hi Sarah, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“My Parents and sister have pets best and it seems I am the only one who waits forever for reimbursement. I received my letter last week and deposit still has not hit my account. Why does this keep happening with every claim for Waylon.”

Helpful Report

Posted 1 year ago

Hi Nikki, thanks for your time and feedback. We're sorry to learn you've had difficulty receiving your reimbursement. Please keep in mind, that Pets Best issues payment when the Explanation of Benefits goes out. This means, that the length of time between when you receive your Explanation of Benefits and when you receive payment could be determined by your chosen financial institution. If you’d like, we’d be happy to go over your claim concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Reimbursement takes a long time. I signed up with Pet’s Best because it was advertised as a 10 day reimbursement rate. Can take up to 45 days. Anything they don’t want to pay is attributed to pre-existing conditions.”

Helpful Report

Posted 1 year ago

Hi Beverly, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Not really happy since i changed over from Liberty Mutual”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Customer service has been fantastic and the time is representative has spent in answering my questions have been phenomenal. The only complaint I have is the time it takes to complete a claim. My past insurance was 3 to 5 days no matter how large the claim was this last claim took over a month that would be my only complaint, as it takes a little time to get funding back.”

Helpful Report

Posted 1 year ago

Hi Ralina, thanks for sharing your thoughts as they are important to us. We're happy to hear your customer care experience has been positive. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“very slow”

Helpful Report

Posted 1 year ago

Hi Dan, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I did not receive my Paid Claim in 5-7 business days (much longer) and the claim response took much longer than usual.”

Helpful Report

Posted 1 year ago

Hi Erica, thanks for your time and feedback. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. Once a claim has completed processing, we send out an Explanation of Benefits via email to the Policyholder. If the Explanation of Benefits shows a reimbursement for the claim, the first page of the Explanation of Benefits advises how the reimbursement will be sent, via claim check or direct deposit. The Explanation of Benefits also advises to allow 5 to 7 days for a claim check to arrive, or if the Policyholder has signed up for direct deposit to allow 5 to 7 days for bank processing time. We apologize for any inconvenience this may cause and thank you for your patience. On future claims, if you’d like to receive updates on your phone regarding the claim status, you can sign up to receive push notifications on our app under the More menu. We hope you have a good day. - AS

Posted 1 year ago

“I was disappointed that your max allowance for necessary annual procedures was so low compared to the costs at my vet. I live in cape cod MA, and through no fault of my own, every thing here is overpriced as a result of the influx of wealthy seasonal vacationers”

Helpful Report

Posted 1 year ago

Hi Marsha, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I like having insurance for my pets . But the deductible is a bit high for my English Bulldog. I don’t believe I’ll meet the $1000 dollar deductible unless he has a serious accident. He goes for his wellness checks and his vaccines . He had an ear infection was not covered.”

Helpful Report

Posted 1 year ago

Hi Gladys, thanks for sharing your thoughts as they are important to us. Keep in mind, that all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. Pets Best offers a wide range of deductible options during enrollment to suit the needs of pet parents. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Slow to process claims. Takes 30 days or more sometimes. When I enrolled I was promised 10 days maximum. Would like to see payment upfront then be responsible to vet for balance like some of your competitors are doing.”

Helpful Report

Posted 1 year ago

Hi Tanya, thanks for sharing your thoughts as they are important to us. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Doesn't cover enough for my puppy considering what I pay and what other insurances cover”

Helpful Report

Posted 1 year ago

Hi Jacqueline, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I submitted two claims & you only addressed one! Are you going to address the second one #7051211 & 7051209. You only addressed 7051211.”

Helpful Report

Posted 1 year ago

Hi Betsy, thanks for your inquiry. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“It takes a while before we get reimbursed. We never had issues with ASPCA. Claims are just taking so long.”

Helpful Report

Posted 1 year ago

Hi Ezer, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“It takes a long time to get reimbursed. Make sure to have all your documents”

Helpful Report

Posted 1 year ago

Hi Lakeisha, thanks for sharing your thoughts as they are important to us. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Purchased the option to cover for wellness and exams. When I submitted a claim it was denied because it said what I was submitting was apart or normal routine care. Also had to wait for over a month to get a response on another claim. Also trying to renew policy and they for some reason don’t accept Chime.”

Helpful Report

Posted 1 year ago

Hi Briana, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. If you’d like, we’d be happy to go over your concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“The payouts take a long time. Additionally the whole amount does not apply to the deductible, only a percentage.”

Helpful Report

Posted 1 year ago

Hi Diana, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. It is written into our newer underwriter’s Accident and Illness policy that we apply the Policyholder’s chosen Coinsurance, minus the Policyholder’s chosen Deductible, up to the Annual Limit of the policy. What this means is, on an eligible Accident and Illness claim, we apply the Coinsurance percentage first to all eligible line items, and then the Annual Deductible, and what’s remaining is the Reimbursement, up to the Annual Limit of the Policy. That’s because the Policyholder is responsible for the Coinsurance percentage on the entire eligible invoice, even before meeting the Annual Deductible for the policy year. We hope you have a great rest of your day. - AS

Posted 1 year ago

“The claim process takes a long time to get a response about claims. Not all claims are covered as stated. The app doesn’t work as it should, I use the website to check on claims.”

Helpful Report

Posted 1 year ago

Hi Ryan, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Its taking longer and longer to get reimbursed submitting claims”

Helpful Report

Posted 1 year ago

Hi Tony, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“takes too long to pay a claim and too many ineligible charges. not worth the monthly membership cost”

Helpful Report

Posted 1 year ago

Hi Nancy, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,817 reviews