Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,924 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its ok, but dont waste your money on the wellness plan, it covers absolutely nothing when you submit and I got the top of the line policy”

Helpful Report

Posted 1 year ago

Hi John, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I’ve been a customer 2 years now. My first annual premium increase was a few dollars,(expected). However, this year my increase was exponential, approximately $16 per month! That’s crazy in my opinion. I understand premiums are based off other people’s claims as well as mine, but $16 monthly is insane when you consider $45 to $61! Monthly. I’m not getting any more coverage for my dog, just a much higher premium. I think it’s time to shop around and I encourage you to do the same.”

Helpful Report

Posted 1 year ago

Hi Sharon, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“It takes too long to be reimbursed for money spent.”

Helpful Report

Posted 1 year ago

Hi Diane, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Pets Best Pet Insurance is good pet insurance but they sometimes take a really long time to review claims.”

Helpful Report

Posted 1 year ago

Hi Chandra, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Too much hassle. Not clear introductions on what's needs to be on claim. Claims take longer to get cleared.”

Helpful Report

Posted 1 year ago

Hi Suneet, thanks for your time and feedback. We regret to learn that you've had a negative claim experience. We are more than happy to review your claims with you and go into specific detail on how to submit a complete claim for a smoother experience. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I have had this insurance for about 5 years. They do a good job processing claims. However the premium has doubled since I began. It was around $20 a month and now it is over $43 a month with a hike due in June. I’m looking for a new company with lower premiums.”

Helpful Report

Posted 1 year ago

Hi Terri, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I thought the insurance would cover nexguard and heart guard for each month but it only covered a 1 month supply. Otherwise, payment is timely and is convenient to use. I need to upgrade my policy!”

Helpful Report

Posted 1 year ago

Hi Mary, thanks for sharing your thoughts as they are important to us. We are happy to hear the claims process has been smooth. Keep in mind, that our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Horrible to deal with initially, but eventually got better. Still pretty slow at processing claims.”

Helpful Report

Posted 1 year ago

Hi Jennifer, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The recent price increase was exorbitant.”

Helpful Report

Posted 1 year ago

Hi Constance, thank you for your time and feedback. We understand your concern about the premium increase. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Long processing time then once claim is processed there is a long wait for reimbursement”

Helpful Report

Posted 1 year ago

Hi Julie, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I’d give pets best a 5 star review but the anxiety caused by having to appeal their original decision to deny my initial claims has plagued me for weeks. Overall, I’m grateful they listened and changed their decision!”

Helpful Report

Posted 1 year ago

Hi Michaella, thank you for your time and feedback. We understand your concerns about going through an appeal process. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Good insurance but they will skyrocket your price. My premium has tripled in the last 3 years.”

Helpful Report

Posted 1 year ago

Hi Johaksiel, thank you for your time and feedback. We understand your concern about your premium increase. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Not happy you paid on my claim. Vet gave her prescription food and medication, but you didn't pay them. Always had Trupanion with my other dogs. Never had this much out of pocket. Definitely will not recommend to people.”

Helpful Report

Posted 1 year ago

Hi Ruthann, thanks for your time and feedback. We understand your concern about coverage. Our policies do not include coverage for food, including prescription diets, but please keep in mind that all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Aggravating to turn in documents. Impersonal replies.”

Helpful Report

Posted 1 year ago

Hi Corinna, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I submitted my claim since Nov.30, 2023 but I didn't receive my payment till Jan.02, 2024. I just wonder what is the reason that took so long to process a claim. I recalled I got my money back in just two weeks for my first claim. I was so impressed and that's why I referred my friends to sign up with PetsBest for their pet insurance. I understand that fewer people were working during COVID and I didn't complain for the long waiting period for my other claim at that time. Now that there are so many pet insurance available out there, I am debating if I should change to other providers instead.”

Helpful Report

Posted 1 year ago

Hi Eva, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I’ve always had good service and response from Pets Best. I was disappointed that it took so long for this past claim to be done. Camellia Castro”

Helpful Report

Posted 1 year ago

Hi Camellia, thank you for your time and feedback. We're happy to hear you have found the service to be good. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It took a month to get reimbursed, which is not ideal. Also, when I tried to use the chat with a vet tech feature (through WhiskerDocs) it wasn't available! I realize that it's a separate company, but that was one of the major reasons I liked Pets Best. Without that feature, I am not sure if this insurance is worth it. I hope Pets Best can find another way to offer clients a vet chat feature.”

Helpful Report

Posted 1 year ago

Hi Erin, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We are sorry to learn about the WhiskerDocs chat being unavailable, your feedback on this is appreciated. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Claims take a while to process... Refunds take even longer...”

Helpful Report

Posted 1 year ago

Hi Anthony, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“While I find the insurance to be beneficial I do wonder if I’m overpaying - I pay almost $150/month for my small 16 yr old dog. I’m also not a fan of how long it takes for them to pay a claim - it almost seems like they wait a few months until you’ve paid money into them for them to turn around and pay you back. I don’t appreciate that at all. It’s definitely worth looking into other pet insurance companies.”

Helpful Report

Posted 1 year ago

Hi Whitney, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“They take forever to process claims, wellness add on is not worth it”

Helpful Report

Posted 1 year ago

Hi Patricia, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,924 reviews