Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,805 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reimbursement does not seem to reflect the policy that I had paid for. I had only received a 37% reimbursement for my costs.”

Helpful Report

Posted 1 year ago

Hi Connie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“The insurance itself is good. Never had an issue of pets best covering anything that they said they would. My only complaint is that they take forever to pay out. There’s no reason it should take over a month to pay claims for a puppy less than a year old with no medical history.”

Helpful Report

Posted 1 year ago

Hi Lauren, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Since the premium has gone up to $65 a month, I assumed I would get back the entire $259 from my pets injury. Since this does not happen very often, and I have been paying the premium for three years, starting at $35 and already up to $65,I’m not sure if it’s worth the money🤔”

Helpful Report

Posted 1 year ago

Hi Kelly, thank you for your time and feedback. Premium increases happen at your renewal or your anniversary date with us. That’s when we consider your pet to be a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your claim and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I love their wellness policy and that they cover vaccines. The time frame between submitting a claim and getting reimbursed can be anywhere from a couple weeks to a couple months. The inconsistency is frustrating.”

Helpful Report

Posted 1 year ago

Hi Beth, thank you for your time and feedback. We understand your concern about consistent claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It took them a long time to process my claims I still have not received a refund from them.”

Helpful Report

Posted 1 year ago

Hi Severino, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Lately taking forever for yhem to process claim,insurance get more and more expensive every year and service get slower and slower”

Helpful Report

Posted 1 year ago

Hi Raya, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I have been with Pets Best since 2017 and this year I have not berm happy with customer service or Pets Best. This recent time with my claim from November 9th has not been a good experience. I called twice to get an update on my dog Shelby’s claim and was told it was pending, it was reviewed on November 10th and was still pending on December 5th, I was told it was due to people sending in claims for the year, that’s unacceptable. I do not understand why it was pending for that long. I already cancelled my dog Maddy’s policy.”

Helpful Report

Posted 1 year ago

Hi Laurie, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I wish my claim would’ve processed a bit faster. It took a few weeks or more. Other than that, I love pets best!”

Helpful Report

Posted 1 year ago

Hi Audrey, thank you for your time and feedback. We're happy to hear you love Pets Best! We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Claim was processed very slow, still haven't received reimbursement from 10/30/2023”

Helpful Report

Posted 1 year ago

Hi Phyllis, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Takes way too long to process claims. Last one took about 1 month for an illness which is unacceptable.”

Helpful Report

Posted 1 year ago

Hi Carmela, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Although representives are courteous and helpful, they really have their hands tied to corporate rules when a resolution to an issue is requested. Payment timing remains extremely slow. Pets Best has provided insurance for my pets for more than five years. I am considering changing to another company. For the money I pay for coverage, the highest limits in every category, the returns are extremely frustrating to wait for and the restrictions for some claims limit the amount,if any, return that I receive. I live on social security and insurance really cuts into my income. If I didn't love my pets so much the aggrevation would not be worth the cost.”

Helpful Report

Posted 1 year ago

Hi Rochelle, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Extremely slow in processing a very simple claim, but it got done eventually.”

Helpful Report

Posted 1 year ago

Hi Josh, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“You need to speed up working on the claimsa month is too long”

Helpful Report

Posted 1 year ago

Hi Marge, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The claims reimbursement process takes way too long. I've also had several instances where I have attached invoices and took screenshots of them being there and had an email come back and say it was not received. Other than that good service.”

Helpful Report

Posted 1 year ago

Hi Germaine, thanks for your time and feedback. We're glad to hear your experience has been mostly positive. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“customer service is good. payment is slow or not at all.”

Helpful Report

Posted 1 year ago

Hi Annette, thanks for your time and feedback. We're happy to hear you we have provided a positive customer service experience. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Seems everything (which thankfully hasn’t been a lot) is never compensated very well. I have a wellness package and it doesn’t even cover enough flee /tick / heart guard for a year at 50%. Very much considering looking at other plans”

Helpful Report

Posted 1 year ago

Hi Sandra, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“This was my first claim after 3 years and it was incredibly slow getting reimbursed. I received several emails from Pets Best apologizing for the slow service, but it was still slow.”

Helpful Report

Posted 1 year ago

Hi Donald, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Takes at least a month to get reimbursed for claims.”

Helpful Report

Posted 1 year ago

Hi Joe, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“It is very easy to submit a claim. Unfortunately, Pets Best does not cover very much in terms of wellness. I had pre-surgical bloodwork done for my dog which cost about $95 and they covered $15 of that. Haven’t used the emergency portion of their insurance yet.”

Helpful Report

Posted 1 year ago

Hi Patricia, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“The time to process the claim is very lengthy, compared to other pet insurances that I have had in the past.”

Helpful Report

Posted 1 year ago

Hi William, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,805 reviews