Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,010 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a bad experience with Pet's Best, I would not recommend them to anyone. The customer service was poor and the time it took to process a claim was unnaceeptable.”

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Posted 3 years ago

Hi, we are sorry to hear you had a negative experience and appreciate your feedback.

Posted 3 years ago

“I had to call multiple times and it took forever”

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Posted 3 years ago

We appreciate your feedback and your patience.

Posted 3 years ago

“I filed a claim on June 24. It took over a month to do anything on the claim. I just yesterday received word that I should be getting a check in the next 5-7 business days. This was not a complicated claim. Not please so far. Hope it gets better with the next claim that I file.”

Helpful Report

Posted 3 years ago

Hi, claims are processed in the order in which they are received and on average can take 39-45 days. We appreciate your patience.

Posted 3 years ago

“When it came to my older claim with my cat Bellamy the contact between representatives was better. But this time for my claim for Eevee this entire process has been a headache with Pets Best. I’m not even sure I want to continue being insured by you guys because I asked for clarification and transparency about information needed by your representatives and it seems like each time was different. With JaymeLin, Kendra and Ana it seemed like they each gave me different information and what was needed. My claim was submitted in early June and it is the end of July and because I asked to let me know what else is needed and wasn’t (So I could reach out to my vet) my claim will take another 20 days to process my Claim. I am extremely upset with how everything has been dealt, I’m contemplating on whether to continue to insure with Pets Best.”

Helpful Report

Posted 3 years ago

Hi, claims are processed in the order in which they are received and on average can take 39-45 days. We appreciate your patience.

Posted 3 years ago

“Worst service. I submitted a claim with no preexisting condition took almost 2 months to be paid out. I will be switching insurance services after this. Do not recommend.”

Helpful Report

Posted 3 years ago

Hi, claims are processed in the order in which they are received and on average can take 39-45 days. We appreciate your patience.

Posted 3 years ago

“I have been a member since 2016 and have 14 rescue cats insured paying approximately $7434.99. The service over the past 18 months has severely declined, the time to get reimbursed takes much longer, items that once was covered will come back unpaid for one reason or another and i have changed nothing on the policy's. I have unlimited on the coverage and my most recent denial of payment/coverage was i took Loki our newest member in to be neutered, microchipped, total cost $536.00 PETS BEST paid $260.00 and claimed $276.00 not covered. The reason given was "the annual maximum wellness amount for these wellness services has been paid for this policy term"...HOW IS THIS WHEN NOTHING HAS BEEN PAID OUT ON LOKI PLUS HOW MANY TIMES DOES ONE CAT GET NEUTERED? i submitted invoice for payment on 4-2-21 and followed up on 6-20-21 and on 7-8-21 and still have had no response back. if looking for pet insurance i would highly recommend NOT using PETS BEST.”

Helpful Report

Posted 3 years ago

Hi, we understand and appreciate your feedback. Claims are processed in the order in which they are received and on average can take 39-45 days to process.

Posted 3 years ago

“First of all it takes far too long for a claim to be processed and it isn't worth the time, energy or effort for the amount that is reimbursed. I pay 78.00 per month and hear from others that have different insurance companies that their plans are much better. I'm in the process of looking for another company.”

Helpful Report

Posted 3 years ago

Hi, we understand and appreciate your feedback. Claims are processed in the order in which they are received and on average can take 39-45 days to process.

Posted 3 years ago

“Takes more than 30 days to process a claim. Refuses to pay for covered items always finds a way to say treatment is not necessary etc. “wellness” covers a single MONTH of preventative flea and tick. Then increases rates on renewal because they know you can’t leave for another carrier”

Helpful Report

Posted 3 years ago

Hi, we understand and appreciate your feedback. Claims are processed in the order in which they are received and on average can take 39-45 days to process.

Posted 3 years ago

“They took my money over the years and only offered 1/6 of the cost to heal my little pet dachshund. What a ripoff!!!!”

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Posted 3 years ago

Hi, claims are processed based on your pets coverage selected upon enrollment. If you would like a more comprehensive plan, you are welcome to start a new policy.

Posted 3 years ago

“Insurance doesn’t pay out anything”

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Posted 3 years ago

Hi, our plans are the most comprehensive in the industry. If your policy did not cover your claim, we recommend you speak with our reps to go over the coverage you enrolled in.

Posted 3 years ago

“Expensive and reimbursement takes way too long!”

Helpful Report

Posted 3 years ago

Hi, we understand and appreciate your feedback. Claims are processed in the order in which they are received and on average can take 39-45 days to process. We also have several options and budget friendly policies you can check out.

Posted 3 years ago

“Recently submitted annual wellness bill with payment covering less than 10% of the visit. I’ve attempted to contact their customer service everyday this week and placed in perpetual hold. Disappointed.”

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Posted 3 years ago

Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 3 years ago

“No goooooooood”

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Posted 3 years ago

“Poor response, over a month.”

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Posted 3 years ago

Hi, yes, on average claims will take 39-45 days to process. We appreciate your patience.

Posted 3 years ago

“Last year y'all were awesome. If I would have known that y'all added a $750 deductible I would have just put what I spend for your insurance in a savings account as I pay less yearly for her than I do for your insurance. I was very happy how she was covered last year, but I'm going to let my friends and family know that the insurance is no longer worth it.”

Helpful Report

Posted 3 years ago

Hi Alex, we dont change your policy without your consent. You requested a higher deductible to reduce your monthly premium. We are sorry to hear we are not the company for you and wish you the best.

Posted 3 years ago

“Your monthly prices, telephone wait times, and yearly deductible are ridiculous compared to the service provided, or lack there of. I used to sing your praises and have referred you to several friends but I will no longer be doing that. Very disappointed!”

Helpful Report

Posted 3 years ago

Hi Kathy, pricing and deductible are determined by the plan you choose upon enrollment. If you are unhappy with the policy you enrolled in you are welcome to call us and go over your options to change the plan. Have a good day!

Posted 3 years ago

“The claim was initially submitted on June 8, 2021 and I was told it would take 15-29 days to process. It is July 19, 2021 and I still do not have the funds. Not even a pending payment. I pay my premiums in a timely manner I expect Pet's Best to have a decent service level. It takes an unacceptably long time to speak to customer service. It shouldn't take so long to process a claim and customer service should be much better.”

Helpful Report

Posted 3 years ago

Hi Stephen, thank you for your feedback. Claims are processed in the order in which they are received and can take 39-45 days to process. We appreciate your patience.

Posted 3 years ago

“It took almost 2 months to process my claim. It’s pretty ridiculous that it took that long.”

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Posted 3 years ago

Hi, claims typically take 15-30 days to process depending on the claim. We appreciate your feedback.

Posted 3 years ago

“Coverage has been consistently declining. Last year, close to 50% of Vet costs were covered. This year, slightly more than 10% was covered. Out of $244 in Vet bills for annual exam, shots, and other services, $30 was paid as a claim. The premium is about $54 per month. Last year, $130 was paid out. For routine health, it is simply not worth continuing to carry this policy. We seek another underwriter.”

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Posted 3 years ago

“Pet's Best does not process claims regarding deductibles correctly. They subtract the deductible, and then they charge a co-pay on the same amount that went towards the deductible !!! This added charging on top of the deductible works in their favor to reduce what they should be paying to the insured. An insurance commissioner should review this. What they should legally be doing is paying the selected benefit percentage (say 80%) of the amount over the deductible to the insured, but they are paying considerably less.”

Helpful Report

Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,010 reviews