Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,024 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You don’t return the money”

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Posted 3 years ago

Hi Erika, can you please elaborate on your complaint or provide your policy number so we can give more insight into your situation.

Posted 3 years ago

“Absolutely a joke. Never answer the phone. Paying top dollar and they have denied everything. Don't do it!!!!!! Really. I'm not some angry disgruntled customer. It's really not helpful at all.”

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Posted 3 years ago

Hi Kathy, our customer care hold time is actually only 5-10 mins now. Please give us a call with your concerns.

Posted 3 years ago

“It takes more than 1 month for a claim, and once there, they don’t refund you with a different excuse every time”

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Posted 3 years ago

Hi, claim processing time can take 15-30 days to process. We appreciate your patience.

Posted 3 years ago

“I’m very sad the way this company has changed. I keep paying more and more as less and less is covered.”

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Posted 4 years ago

Hi Christy, coverage is not reduced unless you request to downgrade your coverage.

Posted 3 years ago

“It took a full month just to process my claim. Now im waiting on my reimbursement. Very poor turn around time compared to other pet insurances.”

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Posted 4 years ago

Hi, we appreciate your patience. Claim processing time is on average 15-30 days.

Posted 3 years ago

“I’ve submitted a claim, haven’t heard anything other than it’ll take longer because they are short staffed. Tried calling and couldn’t speak to anyone about the delay. Very unhappy and debating on leaving the company and finding more responsive insurance.”

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Posted 4 years ago

Hi, claim processing time on average is 15-30 days. We appreciate your patience.

Posted 3 years ago

“This insurance can be a lot better. The reimbursement process at times makes no sense. I barely use this insurance because I have no hope in getting any money back for the services that I seek for my pet.”

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Posted 4 years ago

“Absolutely the WORST insurance I have come across. Took months to let me know that NOTHING was covered from my kittens first vet visit. He was constipated with ear mites. Am I really supposed to wait 2 weeks for the insurance to kick in and in order for the insurance to cover? Ridiculous. On top of that, I have been trying to cancel the monthly payments, yet no one wants to reach back to Me. But oh are they quick to take your money. DO NOT GET THIS INSRUANCE IF YOU REALLY CARE ABOUT YOUR PET.”

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Posted 4 years ago

Hi, no you are not. You are supposed to pay for those issues out of pocket. We have waiting periods that are very clearly outlined on our website, the quote page, and the policy documents after enrollment. We will not cover anything that happens prior to the end of the waiting periods even if you wait to take the pet in. We hope your cat is doing better.

Posted 3 years ago

“have taken months to reimburse me.”

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Posted 4 years ago

Hi, claims can take on average 15-30 days to process. We recommend contact our customer care team to see if your claim was received.

Posted 3 years ago

“The customer representatives are very pleasant and helpful. But the insurance company was very unreasonable and not trust worthy. I was suppose to get my reimbursements and after over 2 months of waiting for claims, I got denied for my dog's illness that she has never had as a pre-existing condition. The insurance is trying to link my dog's dental disease symptom (ONLY ONE SYMPTOM) with Lymphoma as "pre-existing" symptoms which is very unreasonable and vague. Now, they are just waiting to delay time for appeals and deny to reimburse for my dog's Lymphoma treatments so after I exhaust my finance, my dog would have no choice but to die from this aggressive cancer with no options for treatment. I was hoping to have a pleasant experience with this insurance.”

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Posted 4 years ago

Hi, claims are processed based on medical records we receive from your vet. If you disagree with the claim decision, we recommend speaking with your vet regarding the medical history and filing an appeal with supporting documents. Have a good day.

Posted 4 years ago

“Take forever to review claims”

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Posted 4 years ago

Thank you for your feedback.

Posted 4 years ago

“Just found out that because I took my dog in for her wellness 3 days early (when I get a card from my vet saying it is time for annual checkup) they didn’t pay for this wellness visit. Three days too soon, I took her on 5/26 and my policy renews on 5/29. I will be cancelling the policy for both of my dogs and finding a more reputable company.”

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Posted 4 years ago

Hi, you are correct. Benefits with insurance whether its for your pet, your car, or yourself do not become effective early. There are very strict rules when it comes to insurance. Have a good day!

Posted 4 years ago

“Submitted several invoices/claims for my dogs broken foot. It wasn't until I noticed the claims were paid that Pet Best did not contact me to let me know that the original claim for the break "they couldn't read" so I had to resubmit 5 weeks later. Complete failure on the companies part. It makes me question whether I remain a client of look elsewhere!”

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Posted 4 years ago

Hi Paul, we email you to let you know if information is missing on your claim. We recommend you check to be sure we have the most updated contact information in your policy. Have a good day.

Posted 4 years ago

“You should get more money back on well visits then you do. I spent 400$ At the vet and only got back 40$ when I spend 60$ a month on insurance.”

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Posted 4 years ago

Hi, wellness coverage is optional. Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“Takes WAY too long to get EOB's back. You need to hire more people in customer support. Also, I pay 77$ a month for nothing to be covered, no prescription, or wellness checkups nothing. It's kind of BS. I'm switching to another ins.”

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Posted 4 years ago

Hi, we appreciate your feedback and wish you the best with your new company.

Posted 4 years ago

“Horrible insurance company . Been with them for just about a year . Very slow payouts but yet they make sure to take your money right away . Took forever for my claims to be reviewed.”

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Posted 4 years ago

Hi, we are sorry to hear we are not the company for your. We wish you the best.

Posted 4 years ago

“35-40 days to get processed 2 claims denied because they said they needed information from my vet so they denied it but when I called they actually had the information from the vet and it was a mistake.... so now the wait is longer than 40 days!”

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Posted 4 years ago

Hi, we appreciate your feedback. Claim processing time is on average 15-30 days unless the vet does not send the requested medical records needed to process your claim. This can cause the claim to be delayed. Keep in mind this request is also sent to you, and you are welcome to obtain the medical records and send them to expedite the process.

Posted 4 years ago

“submitting a claim and getting a response takes way too long. if you’re expecting to get paid in a timely manner don’t use this insurance. it’s getting close to a month with no response on one of my claims yet.”

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Posted 4 years ago

“Submitting claims is very easy, some payments approvals faster than others but overall in a timely manner. However, what I pay vs. what is covered / approved makes no financial sense what so ever. If you have a relatively healthy dog you lose $$ at the end of the year. The wellness plan is simply $$ out the window. Major medical maybe, wellness plan no way!”

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Posted 4 years ago

“They do everything they can to NOT compensate your claims. Don't count on depending on them.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,024 reviews