Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,004 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim took over 30 days and still haven’t gotten reimbursed . Called customer service told them I was shopping new insurance all the girl said was “do you want me to cancel your policy now?” Nothing but run around!!!!!”

Helpful Report

Posted 3 years ago

“expensive and not cover much”

Helpful Report

Posted 3 years ago

“Will be finding a new pet insurance company.”

Helpful Report

Posted 3 years ago

“I was paying Pets Best $43 monthly over a year. My dog had a urinary tract infection in June. We took him to an emergency vet hospital on a weekend because he had blood in his urine. I paid the vet emergency hospital $904.00. I submitted my first claim which took over 5 weeks and received a denied claim stating that the urinary tract infection was Not covered. I immediately cancelled the policy. Pets Best is a scam. They will deny your claims. Don't use them. Thanks John”

Helpful Report

Posted 3 years ago

“Worst customer service! They wouldn't pay for an accident falsely claiming that it was a pre-existing condition. After appealing, they are supposed to return my money and it has been nearly a year. When I appealed, the company had said 60 days to get a response - I called at day 63 since I had not heard anything and the woman that answered was disrespectful besides not providing any information of when I could hear a response. Overall I am really disappointed. Also, it was impossible to get someone to answer the phone. Really frustrating.”

Helpful Report

Posted 3 years ago

“Did not cover anything & everything I submitted I did not even get 10% back”

Helpful Report

Posted 3 years ago

“Waste of time to have this insurance. You can never get in contact with anybody, they don’t reimburse more than $50. After cancelling my policy I still get emails about “claims that I’ve put in” even though I no longer am with the company.”

Helpful Report

Posted 3 years ago

“Don't pay claims”

Helpful Report

Posted 3 years ago

“the health insurance is bad, well services and medication have caps which is horrible”

Helpful Report

Posted 3 years ago

“If I had to do it all over again, I would NOT select Pets Best insurance for my pet. They are ridiculously inefficient in paying out claims (over a month most of the time despite their website saying 15 - 30 days). Their customer service phone line is almost non-existent. Waiting up to an hour to talk to someone most of the time. They don't care about animals - only $$$. If my dog wasn't considered senior, I would get another health insurance company.”

Helpful Report

Posted 3 years ago

“Two month's is a long time to wait for reimbursement.”

Helpful Report

Posted 3 years ago

“I submitted 5 claims and only one was responded to? Even if it wasn't covered, communication would be helpful.”

Helpful Report

Posted 3 years ago

“Will abuse fine print contract stipulations to minimize claim payouts.”

Helpful Report

Posted 3 years ago

“I am frustrated with the amount of time it takes for claims to be processed and I don’t get calls or emails when more info is needed from my vet and the claim is just denied. I actually plan to cancel my policy because it seems that I have no communication coming my way and things just get denied without making me aware to try and get info from my vet too”

Helpful Report

Posted 3 years ago

“Not happy at all with the experience and have canceled my policy. Unless you buy insurance the minutes after he is born they will consider any claim as pre existing as in my case. My dog had an ear infection and denied claim based on he had an ear infection 1 year previously before I purchased plan so this is not covered. I have paid out more money for this insurance I could have just paid all the vet bills without insurance. Ridiculous”

Helpful Report

Posted 3 years ago

“Far too long to process claims and customer service minimally helpful.”

Helpful Report

Posted 3 years ago

“Terrible didn’t get 90% reimbursed”

Helpful Report

Posted 3 years ago

“In general, I would not recommend Pets Best. They take about one month to process a claim, and once the claim is processed, they interpret your claim to ensure that they only have to pay a minimum amount. We are paying for the highest dollar plan, with the additional well-being plan. We just got a puppy and knew that we did not want to worry about his health. If I were to break down the numbers, I would imagine the plan has covered about 20-25% of what we have expended so far. One caveat. If your vet only accepts Pets Best then it may be a viable option because that would reduce claim times. In addition, people say that pet insurance is most valuable when dealing with an emergency. That being said, we are going to look elsewhere after this year.”

Helpful Report

Posted 3 years ago

“You don’t return the money”

Helpful Report

Posted 3 years ago

Hi Erika, can you please elaborate on your complaint or provide your policy number so we can give more insight into your situation.

Posted 3 years ago

“Absolutely a joke. Never answer the phone. Paying top dollar and they have denied everything. Don't do it!!!!!! Really. I'm not some angry disgruntled customer. It's really not helpful at all.”

Helpful Report

Posted 3 years ago

Hi Kathy, our customer care hold time is actually only 5-10 mins now. Please give us a call with your concerns.

Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,004 reviews