Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor response, over a month.”

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Posted 4 years ago

Hi, yes, on average claims will take 39-45 days to process. We appreciate your patience.

Posted 4 years ago

“Last year y'all were awesome. If I would have known that y'all added a $750 deductible I would have just put what I spend for your insurance in a savings account as I pay less yearly for her than I do for your insurance. I was very happy how she was covered last year, but I'm going to let my friends and family know that the insurance is no longer worth it.”

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Posted 4 years ago

Hi Alex, we dont change your policy without your consent. You requested a higher deductible to reduce your monthly premium. We are sorry to hear we are not the company for you and wish you the best.

Posted 4 years ago

“Your monthly prices, telephone wait times, and yearly deductible are ridiculous compared to the service provided, or lack there of. I used to sing your praises and have referred you to several friends but I will no longer be doing that. Very disappointed!”

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Posted 4 years ago

Hi Kathy, pricing and deductible are determined by the plan you choose upon enrollment. If you are unhappy with the policy you enrolled in you are welcome to call us and go over your options to change the plan. Have a good day!

Posted 4 years ago

“The claim was initially submitted on June 8, 2021 and I was told it would take 15-29 days to process. It is July 19, 2021 and I still do not have the funds. Not even a pending payment. I pay my premiums in a timely manner I expect Pet's Best to have a decent service level. It takes an unacceptably long time to speak to customer service. It shouldn't take so long to process a claim and customer service should be much better.”

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Posted 4 years ago

Hi Stephen, thank you for your feedback. Claims are processed in the order in which they are received and can take 39-45 days to process. We appreciate your patience.

Posted 4 years ago

“It took almost 2 months to process my claim. It’s pretty ridiculous that it took that long.”

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Posted 4 years ago

Hi, claims typically take 15-30 days to process depending on the claim. We appreciate your feedback.

Posted 4 years ago

“Coverage has been consistently declining. Last year, close to 50% of Vet costs were covered. This year, slightly more than 10% was covered. Out of $244 in Vet bills for annual exam, shots, and other services, $30 was paid as a claim. The premium is about $54 per month. Last year, $130 was paid out. For routine health, it is simply not worth continuing to carry this policy. We seek another underwriter.”

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Posted 4 years ago

Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“Pet's Best does not process claims regarding deductibles correctly. They subtract the deductible, and then they charge a co-pay on the same amount that went towards the deductible !!! This added charging on top of the deductible works in their favor to reduce what they should be paying to the insured. An insurance commissioner should review this. What they should legally be doing is paying the selected benefit percentage (say 80%) of the amount over the deductible to the insured, but they are paying considerably less.”

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Posted 4 years ago

“Claim took over 30 days and still haven’t gotten reimbursed . Called customer service told them I was shopping new insurance all the girl said was “do you want me to cancel your policy now?” Nothing but run around!!!!!”

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Posted 4 years ago

“expensive and not cover much”

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Posted 4 years ago

“Will be finding a new pet insurance company.”

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Posted 4 years ago

“I was paying Pets Best $43 monthly over a year. My dog had a urinary tract infection in June. We took him to an emergency vet hospital on a weekend because he had blood in his urine. I paid the vet emergency hospital $904.00. I submitted my first claim which took over 5 weeks and received a denied claim stating that the urinary tract infection was Not covered. I immediately cancelled the policy. Pets Best is a scam. They will deny your claims. Don't use them. Thanks John”

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Posted 4 years ago

“Worst customer service! They wouldn't pay for an accident falsely claiming that it was a pre-existing condition. After appealing, they are supposed to return my money and it has been nearly a year. When I appealed, the company had said 60 days to get a response - I called at day 63 since I had not heard anything and the woman that answered was disrespectful besides not providing any information of when I could hear a response. Overall I am really disappointed. Also, it was impossible to get someone to answer the phone. Really frustrating.”

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Posted 4 years ago

“Did not cover anything & everything I submitted I did not even get 10% back”

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Posted 4 years ago

“Waste of time to have this insurance. You can never get in contact with anybody, they don’t reimburse more than $50. After cancelling my policy I still get emails about “claims that I’ve put in” even though I no longer am with the company.”

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Posted 4 years ago

“Don't pay claims”

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Posted 4 years ago

“the health insurance is bad, well services and medication have caps which is horrible”

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Posted 4 years ago

“If I had to do it all over again, I would NOT select Pets Best insurance for my pet. They are ridiculously inefficient in paying out claims (over a month most of the time despite their website saying 15 - 30 days). Their customer service phone line is almost non-existent. Waiting up to an hour to talk to someone most of the time. They don't care about animals - only $$$. If my dog wasn't considered senior, I would get another health insurance company.”

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Posted 4 years ago

“Two month's is a long time to wait for reimbursement.”

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Posted 4 years ago

“I submitted 5 claims and only one was responded to? Even if it wasn't covered, communication would be helpful.”