Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,024 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service How did Communicate with the company? there was no communication no one ever answered How quick did the company reply? it did not reply, EVER”

Helpful Report

Posted 4 years ago

Hi Timothy, you are welcome to email us at customercare@petsbest.com with your concerns and questions. We do have a long hold time to speak with a rep but are working on expanding our staff. We also offer a live chat option on our website. Thank you for your patience.

Posted 4 years ago

“They seem to find a loop hole to get out of every claim. I feel like I am getting my money worth when every claim is denied. Typical insurance company you cant trust which feels terrible when it is for a beloved pet and family member.”

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Posted 4 years ago

Hi Ashleigh, your claims have been paid in your favor except for the issues that originated prior to the policy per your vet records. You are welcome to file an appeal.

Posted 4 years ago

“My claim was only partial i submitted a 400dlls detail invoice and i got 25 dlls back ??”

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Posted 4 years ago

Hi Jorge, claims are processed based on the policy you enrolled in. Your claim is not done processing. Please allow for all invoices to process in order to have the correct information regarding the claim decision. We will email you the explanation of benefits once this is done.

Posted 4 years ago

“You charged us a 20% deductible on the entire amount and we paid 500.00deductible.Keep the 2.00, you need it more than us.”

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Posted 4 years ago

HI Darlene, you selected this policy when you enrolled and selected 80% coverage, this means you have a 20% copay. You're welcome to look over more comprehensive coverage options if you would like.

Posted 4 years ago

“Supposed to cover wellness checks but when I submitted. They said they weren’t covered.”

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Posted 4 years ago

“So far so bad. First claim submission denied. Second claim submission required some other steps. My other 2 animal submissions still haven’t heard. If they don’t improve I will be canceling. Waste of money.”

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Posted 4 years ago

“I switched from Nationwide to Pets Best because it was less money. Now I know why. They ding every, single item on a bill with a co-pay. Medicine that was $51; they charged me with a $10.20 co-pay. Second medicine $73.50, $14.70 co-pay. Sedation $77; $16 co-pay. And on, and on down the bill. They charged $63.50 in co-pays. After my deductible, I got $4 back. They have lost a client.”

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Posted 4 years ago

“Processing time is outrageously long, i have a pretty expensive policy considering the age and size of my dog. I just received a refund for less then half of what i spent. I’m being asked to provide an itemized invoice for injection when the whole appointment was about giving my dog her yearly vaccination (3 shots total and $ 52 not covered). If i take an insurance its to save money and time and at this point its not what is happening with pets best. My first claim was simply no reimbursed for some odd reasons. It’s impossible to tal to someone over the phone. I’m seriously considering going to competition after less than a year if things are not handled in a timely and more effective manner.”

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Posted 4 years ago

“Well, I was rather pleased in the beginning of this insurance policy when many of the initial vet visits were covered. However, ever since then, and perhaps this is my fault I suppose, it seems that very little is covered. So at this point, I'm really just paying for catastrophic coverage. Nothing else seems to be within the narrow guidelines. Having said all that, Pets Best is very quick with their processing and denials so that's a plus. At least I'm not waiting and hoping for too long only to be amazingly disappointed. Again, perhaps some due diligence would have been the better part of prudence here, but I find that I am overall disillusioned. Will likely cancel as soon as I can.”

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Posted 4 years ago

“Pets best is more like pets worst. Literally every claim is denied the first time for something unrelated (knee injection denied for special diet. It’s an injection in the knee. Not food). Watch them closely because they’ll try and screw you out of claim refunds. Claims take forever to process. I’d rate zero stars if I could.”

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Posted 4 years ago

“They are UNREACHABLE”

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Posted 4 years ago

“i feel this company has gone down hill. i have been with them for many years and 4 animals. recently, right before my 14 year old Golden died, thye denied a claim of over $2000 even ater appeal. the Vet wrote a letter demonstrating how the procefure/surgery was covered, and they manipulated the claim to deny it. NO transparency, honestly , good faith or customer loyalty .”

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Posted 4 years ago

“So, my review is not positive! One thing I’ve come to understand about this company is that they’re just like human medical insurance companies, they constantly look for a reason to reject the claim and not pay. My plan is to cancel them in the near future and go back to nationwide because it was more expensive but they paid.”

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Posted 4 years ago

“I referred Marti Sullivan to sign up . I never received my Amazon gift card. Also when you call the customer service no one ever answers. Marti called customer service and the phone rang for a whole hour. No one picked up Also I was surprised that you did not pay for the Trazadone when lucky got neutered. Also on Monday Lucky got another prescription and was at the vet office . I never have heard anything about the claim. I thought Pet Best covered prescription. I would like to refer Pet Best to my friends .But Marti Sullivan is not happy and I'm not either”

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Posted 4 years ago

Hi Pam, we understand your concern and appreciate your patience. We have been very busy in customer care and hold times are unacceptable. We show your referral code is on Marti's policy. You can view your referral credits on your portal under referral credit.

Posted 4 years ago

“Very confused as to why my claims were denied. Have tried calling but on hold and never could get through to a person.”

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Posted 4 years ago

“Very poor management of our acct. we submitted all necessary papers and each time they would request the same thing. It was a runaround. We cancelled and would not recommend this pet plan. Disappointing.”

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Posted 4 years ago

“Son terribles para procesar los reclamos,ponen en evidencia al cliente con el exceso de documentos que piden y se mando todo y al final pidieron el statement del banco eso es un falta de respecto, si el doctor entrega invoice creo que es suficiente con el recibo de pago del procedimiento, yo no los recomiendo a nadien. Gracias”

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Posted 4 years ago

“I have purchased essential wellness plan and after 5-6 months of claim which they refused to pay and i asked for appeal 2 Times , Finally after waiting for more than 80 days from last appeal which according to the policy they supposed to cover and pay the whole amount out of about 280 they’ve just paid 50 dollar which I haven’t received it yet without any explanation. Never respond to the phone call and chatting with agents are such a waste of time .”

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Posted 4 years ago

“Not happy with this policy at all. I wanna cancel it asap!”

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Posted 4 years ago

“The worst Customer service I have every experienced! Spend 2 weeks on hold for over an hour per day if not longer with NO Contact! I'm a brand new customer for two months and this was the experience I received! Of course I cancelled going forward... Buyer beware!!”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,024 reviews