Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not sign up again if I knew claims would take so long to process and premiums would JUMP so greatly each year.”

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Posted 4 years ago

Yes, prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. Rates are based on pet's age, breed, and cost of veterinary care in your area. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. We notify you 40 days prior to renewal to let you know what to expect and renewal is 12 months from your enrollment date.

Posted 4 years ago

“Impossible to reach anyone by phone or message. Emails go unanswered for over a week. Every single claim has taken far longer than promised. Each time with an email excuse “at this time...” I don’t buy it. You’ve had over a year to hire people?? I feel stuck because rates are cheapest which you start with a puppy so transferring to another company would be costly.”

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Posted 4 years ago

Hi Becca, claim processing time on average is 30-39 business days depending on the claim. Wellness claims take about 20 days to process. We appreciate your feedback and patience while we work on expanding our staff.

Posted 4 years ago

“I do not know if I should keep the insurance. Every time I do a claim there is always some crazy wording and my claim is denied.”

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Posted 4 years ago

“They are extremely slow to process claims!”

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Posted 4 years ago

“Awful. Awful.”

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Posted 4 years ago

“This is the worst company I have ever given my money to. Pets best could care less about their customers and will disapprove your claims for no reason. If you ever try to email or call them FORGET ABOUT IT, they do not answer. When I call I am on hold for 45minutes minimum before (or IF) anyone answers and no one has time for that. Most all emails get ignored. And the 60 claim appeals take longer than 60 days because they are lazy and don't want to help you. I strongly despise pets best and will encourage everyone I talk to to not use this company.”

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Posted 4 years ago

“I submitted a claim for my dogs combo flea/tick/heartworm preventative. I still have $30 of reimbursement for the heartworm preventative benefit, but instead i was reimbursed only for the remaining ~$5 for flea/tick. I'm very upset that I'm not getting the reimbursement that I should.”

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Posted 4 years ago

“Everything is a preexisting condition and doesn't cover prescription meds. Waste of money.”

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Posted 4 years ago

“Not happy at all with the experience too much $$$$ per month & covers nothing I bought it because said is top notch and even customer service comply with my requests not happy!!”

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Posted 4 years ago

Hi, please provide your email on file or policy number. We cant find you in our system with just your first and last name. Thank you.

Posted 4 years ago

“I have been trying to reach their customer service department and it is hard to speak to anyone. I am not happy with paying for a service and when you have questions, there is no one to speak with at any time.”

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Posted 4 years ago

Hi Gail, we understand your concern. You can email us instead at customercare@petsbest.com

Posted 4 years ago

“New policy owner (as of 3/21) getting very frustrated with the time it takes to get any type of answers about filed claims. Chat ends up forcing me to email, emails take forever, then I a generic computer generated reply. I paid a full year for two pets over $1,000.00 and wish now I hadn't paid in advance. I hope as time goes on this gets better since this company was recommended to be by people in the Vet Med industry. SO FAR you are failing the rave reviews that brought me to your company and changing from my previous pet ins.co.”

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Posted 4 years ago

Hi Vickie, we understand your concern. On average, claims can take 25-39 days to process. If we need medical records, it could delay the claims. You are welcome to submit all medical records from your vet to medicalrecords@petsbest.com.

Posted 4 years ago

“When I first began with PB they were great. They answered the phone in a timely fashion, they paid their claims in a timely fashion, they didn't have excuses to hold back payment. I have 4 of my dogs with PB.. every time I turn around a claim is delayed waiting on further vet info but when asked what's the problem, they haven't even contacted my vet at all..I have a claim presently hold up because, apparently they (PetsBest) have been inundated with claims! Why is that my fault. I'm inundated with bills yet still pay my pet insurance! I know Covid is a real thing but it's time to stop using it as an excuse to do subpar business. Hire more people, answer your phones & pay your claims!!!”

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Posted 4 years ago

Hi Julie, we understand your concern. We are working on quicker claim turnaround time. Hold time will be longer earlier in the week like any other major company. We appreciate your patience.

Posted 4 years ago

“Pets Best Heath insurance is a complete joke. We have paid out sooo much money to have coverage on our dog and when we finally had a need to use it they only reimbursed 38 dollars from an over $700 dollar bill and it took over a month to do that. I’m completely disappointed at Pets Best coverage. Will not be recommending Pets Best to anyone.”

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Posted 4 years ago

Hi Robert, we did not receive a $700 bill. We received a $397.66 bill. We paid out the 90% after your selected deductible of $250 for the year based on the policy coverage you selected. If you are missing an invoice, please submit it for review.

Posted 4 years ago

“Total ripoff”

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Posted 4 years ago

“My first two claims were denied because Pets best said that "allergic reaction" was pre existing condition of my dog. However, I disagree that, the allergic reaction can be caused by many different factors. If you say that allergic reaction is all considered pre existing condition, I don't think the insurance is worth to have because those allergic reaction may come and go depends on the many difference factors. I am very dissatisfied with the decision. The insurance always avoid way not to reimburse the cost”

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Posted 4 years ago

Hi David, if you disagree, you are welcome to file an appeal with supporting documents. Let us know if you would like to initiate the appeal process.

Posted 4 years ago

“My aim took too long to be processed. I have certainly dealt with better insurance companies. They kept asking for redundant information.”

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Posted 4 years ago

“It has been very disappointing with Pets Best for the past year.. They have terrible explanations and really don’t take the time to go into detail. My dog was suddenly sick, and we had the most covered plan for him. Pets Best has only paid out $168 of the $2,000 plus so far either because of reasons not highlighted in the plan when we first got it, or because we didn’t hit the deductible (even though our calculations show we did), or because the invoice wasn’t to their standards and we had to resubmit and wait another 3 weeks for it to process (still pending). If I knew this was going to be such a hassle to have my pet be covered and at least get some financial coverage, I would have gone somewhere else”

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Posted 4 years ago

“I'm not impressed. They owe me money from flea/tick and heart guard medication. I have called twice and chatted with a person. They all agree that I should be receiving my money back, yet I have not.”

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Posted 4 years ago

“Be prepared to argue a lot!”

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Posted 4 years ago

“I feel disappointed and feel that I was feed false promises by PetsBest. I have only been approved a few hundred dollars in claims, and I'm paying the premium insurance program.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews