Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,034 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“claim processing time way too long!!!”

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Posted 4 years ago

“For the amount of money I pay per month, most of my claim shouldve been covered.”

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Posted 4 years ago

Hi! First we are happy to hear your claim was covered, this is exactly what insurance is for. Second, your claim was paid out according to the policy you selected for your pet upon enrollment which is a high deductible of $500 and medium reimbursement of 90%. Therefore, a $749 claim will have a $100 reimbursement. $749.24 - 20% copay - $500 deductible comes to $99.39 reimbursement. Your deductible is now paid and future claims for the year will be reimbursed at 80%. Additionally, should you be interested in a lower deductible, you are welcome to cancel this policy and start a new one. Let us know if this is something you would like to do.

Posted 4 years ago

“You yall never seem to cover anything. It's like I pay you for nothing.”

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Posted 4 years ago

Hi, we would encourage you to speak with customer care to make sure you have the correct policy for your needs.

Posted 4 years ago

“If I could give no stars I would. HORRIBLE company that has crappy customer service and makes you wait on the phone for an hour or more before answering. They barely reimburse you anything for the price you pay monthly and then they don't cover what you actually need covered. So stupid and not worth it. I just switched pet insurances because PetsBest is so awful”

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Posted 4 years ago

Hi, we are sorry to hear you are dissatisfied. We hope you understand we are not making you wait on purpose. We have over 300,000 insured calling in with claim and policy questions. Your call will be answered in the order in which it was received.

Posted 4 years ago

“The customer service was beyond poor. They did not address my concerns, made an error and won’t correct.”

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Posted 4 years ago

Hi, please let us know what your concerns are and what your policy number is so we can address the error you are referencing.

Posted 4 years ago

“You could never read the bill and you don't pay the bills”

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Posted 4 years ago

Hi, we do need a clear bill for us to be able to see what is covered and not. Insurance companies are audited every single year and we cannot accept illegible documents.

Posted 4 years ago

“Pets Best is in no way what it was!!!! I'm sorry that I did not go with a different Insurance for my dogs. It take way to long for the claim to be looked at and when you do it's not done right. Please get it together!!!!”

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Posted 4 years ago

Hi Vicki, we are sorry to hear we are no longer the company for you and your pet. We hope you remain a valued pets best customer but also keep in mine there is no penalty for cancelling. We hope you and your pets are doing well.

Posted 4 years ago

“Impossible to get in touch with anyone.”

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Posted 4 years ago

Hi Crystal, you can always email us at customercare@petsbest.com.

Posted 4 years ago

“Increasingly expensive, with less benefit. Crazy long processing time, up to a month.”

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Posted 4 years ago

Hi Judy, if you would like a less expensive policy you are welcome to call and reduce coverage. You may also do this on your customer portal on our website. Have a good day!

Posted 4 years ago

“Cancelled my insurance for my three dogs. Absolutely the worst. Find ANY and all excuses not to pay claims. They concluded that everything was pre-existing condition. Even though my last dog had not a word in his file from a shelter about itching or allergies OR the heart murmur. My private vet discovered it after the insurance was already in place and active. Oh. Apparently, these things couldn't have developed that quickly, so they are pre-existing conditions. The worst rip off. Plus, they have NO phone agents. Every time I called to resolve an issue, I was on hold for an hour. Literally an hour. Stay away!! I am going with Trupanion instead.”

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Posted 4 years ago

Hi Irena, we are sorry to hear you have cancelled and we wish you luck with your new company!

Posted 4 years ago

“Took over a month to process a single claim.”

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Posted 4 years ago

Hi William, claims can take 15-30 days to process.

Posted 4 years ago

“This insurance company has done nothing but ensure I will not renew my policy with them. I would not recommend this company to my biggest enemy. The customer service is terrible. The call center employees never have any idea what is going on. They all told me different things regarding my claims. Several employees made promises that obviously were not kept. My claims kept falling through the cracks. Nobody asked me for vet records until well passed the 39-day claim turnaround time. Even after I gave the records, they still claimed they did not have them. I was told to email them and no one looked at them for over a week. It wasn't until I spoke with a supervisor, Tamara, who finally found the email. Tamara was the worst of all of them. She was rude, condescending, and I could tell she had NO interest in actually helping her clientele. I'm a millennial. I never complain. I always give people the benefit of the doubt. I have NEVER wrote a negative review. But this company is TERRIBLE. After all of the hassle, hours on the phone, and two+ months of waiting time after submitting claims, only one was partially approved. Horrible company. Untrained, unqualified employees. GET YOUR PET INSURANCE FROM PEOPLE THAT ACTUALLY CARE ABOUT YOUR FUR BABIES. THESE FOLKS ARE NOT IT. Would give zero stars if I could.”

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Posted 4 years ago

Hi Skylar, we are sorry to hear you had a negative experience and we are happy to know Tamra was able to help you out and get your claims processed. We hope Oliver is doing better.

Posted 4 years ago

“I hate this company.There is no phone service. The first time I need at the vet everything was wrong and I tied up an office and couldn't get help and hurt my vet and my relationship I never got help other than where to call. Useless!”

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Posted 4 years ago

Hi Patricia, we are very sorry to hear that and appreciate you letting us know.

Posted 4 years ago

“We had to pay our deductible 2x.”

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Posted 4 years ago

“Been waiting for a month for my claims to be processed.”

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Posted 4 years ago

“Coverage not good. Hard to ready anyone by phone. Long wait for claims”

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Posted 4 years ago

“Pets Best continues to experience long delays in processing properly submitted claims for covered services. Despite promises to correct the problem it has not been done. It's for that reason that we will not be renewing our policy. We've been customers for quite some time but the delays in getting claims processed is not acceptable to us.”

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Posted 4 years ago

“Your customer service is the absolute worst! I have two claims that have been paid, but have not received the money. I waited on the line 30 minutes today and finally had to hang up. I also attempted to use chat and after entering all my information received a "thank you" and it closed the chat. Is there anyone that actually works for Pets Best? Please don't give me COVID excuse. You can answer the phone from anywhere. And Email should also be an option. Please call me at 904 703-8900 ASAP. Thank you, Kathy Shay”

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Posted 4 years ago

Hi Kathleen, we understand your concern. Your payment can take time to process if you chose mail payment. If you selected direct deposit it can take 3-5 business days depending on your bank. Give us a call with questions.

Posted 4 years ago

“I have send in claims for my coverage that should cover the following: Flea/Tick Prevention - $50 Heartworm Prevention - $30 Vaccination/Titer - $30 Wellness Exam - $50 Heartworm test or FELV screen - $25 Blood, fecal, parasite exam - $50 Urinalysis or ERD - $15 Deworming - $20 But every claim I submit gets denied because “this is not covered in your plan”. I have checked my plan several times and it CLEARLY states that I should have this coverage. When requesting more information on why, no one gets back to me. I currently requesting a cancellation of my policy and a full refund as none of my claims are accepted and as a result, I have no idea what I got this policy for.”

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Posted 4 years ago

Hi Angela, we received one wellness claim and it was paid in your favor. Not sure what you are referring to but we recommend you reach out to customer care so we can explain your coverage in detail. Have a good day.

Posted 4 years ago

“Never can get problem address leave messages to no avail Poor service”

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Posted 4 years ago

Hi Valerie, we are sorry to hear you had poor service. Please let us know how we can help.

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,034 reviews