Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor management of our acct. we submitted all necessary papers and each time they would request the same thing. It was a runaround. We cancelled and would not recommend this pet plan. Disappointing.”

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Posted 4 years ago

“Son terribles para procesar los reclamos,ponen en evidencia al cliente con el exceso de documentos que piden y se mando todo y al final pidieron el statement del banco eso es un falta de respecto, si el doctor entrega invoice creo que es suficiente con el recibo de pago del procedimiento, yo no los recomiendo a nadien. Gracias”

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Posted 4 years ago

“I have purchased essential wellness plan and after 5-6 months of claim which they refused to pay and i asked for appeal 2 Times , Finally after waiting for more than 80 days from last appeal which according to the policy they supposed to cover and pay the whole amount out of about 280 they’ve just paid 50 dollar which I haven’t received it yet without any explanation. Never respond to the phone call and chatting with agents are such a waste of time .”

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Posted 4 years ago

“Not happy with this policy at all. I wanna cancel it asap!”

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Posted 4 years ago

“The worst Customer service I have every experienced! Spend 2 weeks on hold for over an hour per day if not longer with NO Contact! I'm a brand new customer for two months and this was the experience I received! Of course I cancelled going forward... Buyer beware!!”

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Posted 4 years ago

“Con don't buy its not worth your money try Nationwide”

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Posted 4 years ago

We wish you the best with your new company!

Posted 4 years ago

“Because allergies have so many symptoms - claimed that when I took my cat to vet for ear infection prior to my purchase of the insurance, they identified allergies as a pre-existing condition and wouldn’t cover costs associated with allergies post the insurance. Would never get pets best again.”

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Posted 4 years ago

If you disagree with the information provided by your vet, you are welcome to file an appeal with supporting documents. Let us know if you would like to proceed with an appeal.

Posted 4 years ago

“It is impossible to get through to your customer service department. I was on hold for TWO hours! I had to go to work so nothing was accomplished! Could someone please call me at 917 7478586. Thank you.”

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Posted 4 years ago

Hi Ken, we see you spoke with a representative 2/19/21. We appreciate your patience.

Posted 4 years ago

“For what you pay monthly, there is not enough coverage and it seems to me that you’re not covered enough for what they say you are! I’m not happy at all!”

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Posted 4 years ago

Hi Brian, you actually are the one who selects the type of coverage you want to carry on your pet upon enrollment. We offer several plan options from low to high coverage and also offer add on plans to supplement your plan for wellness care. You are welcome to call and speak with a licensed agent to discuss increasing your plan. Have a good day!

Posted 4 years ago

“I am very unhappy with the policy terminology for the BestWellness add on. It said it was available immediately when I signed up. I signed up on Feb 2 and had my puppy’s first visit later that day. When I tried to file the claim, I was told that effective date was Feb 3. Seriously? After saying immediately, it was really a 1 day waiting period, which was not evident upon sign up. When I called I was told they could not do anything. Too bad, because if something had been done, I would not be writing this poor review. How about a little common sense instead and customer service instead or to the letter rule following?”

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Posted 4 years ago

“I have had this 3 years. I finally submitted for the vaccines and sick visit and I received an email that is not covered. So they lie and not worth it.”

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Posted 4 years ago

“I didn’t get a full or 90% reimbursement on the flea treatment for my dog when I pay the highest premium (I only got like 30%). Then my wellness vet visit is still pending. When I called to try to change the dog’s name, nobody picked up the phone call even after 1.5 hours. (I ended up hanging up). There’s no email address for customer service nor telephone or live chat. Hence, I don’t know how customers are suppose to reach you.”

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Posted 4 years ago

“I don't get what pets best doesn't cover the anual visit to de Vet... :S”

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Posted 4 years ago

“The worst. Don’t ever expect to get a anything back regarding claims. They go unanswered. Don’t choose PetsBest!!!!”

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Posted 4 years ago

“Completely ignored most of my claim. Never reached out or followed-up.”

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Posted 4 years ago

“Covid seemed to have really undone Pets Best. Claims submitted took many weeks, even months to be processed. Reaching out by phone to Pets Best was almost impossible. Wait times exceeded one hour! I have already confirmed insurance for my new pup with Spot and once Karma come up for renewal, I'll be transferring her as well.”

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Posted 4 years ago

“A complete ripoff. 65.00 off of a nearly 300.00 bill.”

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Posted 4 years ago

“Took a 2 months to get an answer about reimbursement. When I finally canceled they finally gave an answer lol said I couldn’t be refunded Bc her urinalysis, deworming, Reg check up wasn’t covered. Waste of time and money”

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Posted 4 years ago

“Extremely disappointed in my experience with this company. I was a client for six months. I filed two claims. I heard nothing from them for MONTHS before getting an email that the claims were denied because my vet didn't send my pet's medical history. After I confirmed with my vet that they did send over my pet's records, I reached out to Pets Best. It took them nearly TWO WEEKS to get back to me, at which point they said they needed records going back further than I even had the dog (he was a rescue). I promptly canceled my policy, and wish I had done so a long time ago.”

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Posted 4 years ago

Hi Kelsey, we are sorry to hear of your frustrating experience. Policies active for less than 1 year will require some if not all medical record history on your pet. We hope you find the company that is right for you.

Posted 4 years ago

“Pets Best is a TOTAL RIP OFF! The Attorney General will be following up!”

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Posted 4 years ago

Hi John, we appreciate your review.

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews