Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,986 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Denied entire amount of $500 claim”

Helpful Report

Posted 3 years ago

Hi, claims are processed based on the policy you select upon enrollment. Its possible the claim was not denied and it was applied to your annual deductible. However, in order to verify and review that information, we encourage you to contact our customer care team at 877-738-7237 option 1. We appreciate your patience.

Posted 3 years ago

“Very disappointed. I plan to cancel my membership as it is useless. I've been paying $30/mo thinking I had sick/injury/accident and wellness. I filed a claim and get $95 of a $700+ bill to neuter and microchip my puppy. A supervisor, Tamara called me back after I asked the representative to request a call back. I've now canceled, plan to file a complaint with the BBB and let everyone I know how horrible my experience has been. If I could give a ZERO I would for lack of customer service and lack of understanding of the policy. I spoke with someone before I selected the policy and decided to go with Pets Best over other pet insurance companies.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear you've cancelled and we wish you the best with your new company.

Posted 3 years ago

“I've paid more for the insurance than what I would have just paid for my dog's vet appointments. What is the point of this insurance?”

Helpful Report

Posted 3 years ago

Hi, the policy will cover based on the coverage and plan you selected upon enrollment. Please give us a call to go over your policy details.

Posted 3 years ago

“Honestly not worth the money. Wouldn't even cover my dog having to have a tumor removed. I don't know why that doesn't fall under a pre-existing condition though.”

Helpful Report

Posted 3 years ago

Hi, we encourage you to call customer care to go over the details of the claim decision. Have a good day.

Posted 3 years ago

“They ask for proof of payment on every 'paid' invoice you send, take 3 weeks to process and then barely pay you anything from a claim.”

Helpful Report

Posted 3 years ago

Hi, yes, correct. We will not process a claim unless you can provide proof the vet has been paid in full before we can reimburse you for a service.

Posted 3 years ago

“In the two years I've been a customer, my premium has nearly doubled. They've declined certain claims as pre-existing conditions, when they weren't, and even denied my appeals that included letters from my veterinarian. I will not be renewing my membership and discourage anyone from giving this company their business.”

Helpful Report

Posted 3 years ago

Yes, prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. Rates are based on pet's age, breed, and cost of veterinary care in your area. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. We notify you 40 days prior to renewal to let you know what to expect and renewal is 12 months from your enrollment date.

Posted 3 years ago

“Terrible coverage, it literally takes months to here what they will cover.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Took 45 days to get my claim back to find out it's not covered. Cancelling immediately”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Excessive claim processing time. Really disappointing.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Reimbursement is very very low!”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“I am not pleased. I was under the impression that this company covers actual pet costs. I had my dog neutered and they only covered $20 out of the $600 I spent. I pay the maximum for the maximum insurance. It is not worth it”

Helpful Report

Posted 3 years ago

Hi, wellness is not reimbursed at 90%, wellness is reimbursed based on a benefit schedule which is clearly outlined on our website, your quote form before enrollment and the documents we email you after enrollment for your review.

Posted 3 years ago

“Quick to bill you but incredibly slow to reimburse. If you don’t pay on time your plan gets cancelled but they sure take their sweet time. It’s been almost 60 days and I’m still waiting. The staff is friendly but unable to answer my concerns for reimbursement because the claims department is unreachable. Would switch insurance carriers but it would place my dogs condition to preexisting and won’t be covered so now I’m stuck. Expensive monthly premiums as well. You’d think you’d get better service for the amount you pay.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Slooooowwww! Almost two months to process claims. And then they denied much of my claim because the meds were routine although the only reason I got them was because the cats were sick. I’m going to look for other insurance but they might all be bad.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Very disappointed with this company and their purposeful non-disclosure of very pertinent facts. Starting with the day we opened this policy, the representatives on the phone have been misleading and have omitted the honest truth about the benefits. I have asked straightforward questions that were answered very deceitfully, and then when I realized the truth about the benefits, I was told to read the fine print. Companies like this that answer questions vaguely and bury stipulations in the fine print are practicing very bad business, and it will catch up to them - hopefully before too many more people are exploited.”

Helpful Report

Posted 3 years ago

Hi, we dont have fine print. All of our coverage and sample policies are listed on our website and available to you before enrollment.

Posted 3 years ago

“Took forever to process claims. Called to discuss why I wasn’t given a discount after I got an email saying with using care credit to pay for policy I would get a 5% discount for one dog and an additional 5% for another pet. Refused to give discount and customer service could have cared less to do anything to make it right. Said discount only for new customers. So now you lost a customer. Good job rewarding new customers instead of the ones who were sticking around.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Extremely long wait times for reimbursements. Would not recommend.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Awful!!! They take as long as they tell you it could take to get your reimbursement and more. They tell you it could take up to 39 days. Why should it and why do they actually take longer. Awful awful awful!!!”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Horrendous! Incredibly long processing times (they advertise short waiting times, ya right.) Customer service is atrocious, and when it came time to pay out my expense, hardly anything was paid out. I wasted way more money paying per month than what they paid out. And they said prescriptions were covered, but didn’t pay me out and are claiming it’s not. When my policy says it is. Fraudulent business.”

Helpful Report

Posted 3 years ago

“The claims reimbursement process is painfully slow it takes months to have your claim reviewed. they don’t cover anything like prescription probiotics, and there is no way of going on the website to determine how much of your deductible is left. Customer service tells you to just go through your claims and add up what’s been reimbursed to figure it out. It’s not user-friendly at all.”

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Posted 3 years ago

“Pay very little toward any claims. I will be canceling my policy.”

Helpful Report

Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 27,986 reviews