Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

“Pets Best is the worst pet insurance ever. They will not let you change policies if you have a label claim in the past year and you will have to go through the waiting period all over again! The customer service is also terrible! Me and my two dogs do not feel valued and we will be taking our business elsewhere! We feel like a big fat check is going to their company!!! They also make it impossible to cancel your policy!!!”

Helpful Report

Posted 3 years ago

Hi Alexis, thanks for reaching out to us. We’re sad to hear you’re wanting to cancel your pet’s policy. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“PetsBest is slow in the claiming process and it tries to minimize the reimbursement to the pet owner as much as possible.”

Helpful Report

Posted 3 years ago

Hi Fang, thank you for sharing your thoughts as they are important to us. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 40 days and wellness claims within 20 days currently. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the waiting periods of the policy, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. You can find your policy information and wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Complete waste of money. The claim I submitted for my pup took over 6 weeks to complete and I received less than the money I have spent on payments. I have leftvreviews of Pets Best on seversl sites to warn people not to waste their money and to find a different insurance company that actually cares about peoples pets and not just making money.”

Helpful Report

Posted 3 years ago

Hi Danielle, thanks for your time and feedback. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 40 days currently. When you receive your Explanation of Benefits for your Accident and Illness claim, if any of the processing went toward your Co-pay or Deductible, that means your claim was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as Ineligible, and it will tell you why the claimed line item was denied in the Explanation section. Keep in mind all Accident and Illness policies have a Policyholder chosen Co-pay and Deductible to meet before reimbursing. Your policy premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. We’d be happy to go over your claim processing and coverage selections with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Cover very little. Extremely slow to pay. Would not buy it next time”

Helpful Report

Posted 3 years ago

Hi Bonnie, thank you for your thoughts as they are important to us. We are sad to hear that you would not get one of our policies next time. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 40 days currently. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Overall, I am not very satisfied with the services provided. I have used other pet insurances prior and this has not held up to other companies. It takes a long time to process claims and they are not detailed in explanation.”

Helpful Report

Posted 3 years ago

Hello Joshua, thank you for reaching out to us. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 40 days and wellness claims within 20 days currently. We’d be happy to go over your claims Explanation of Benefits with you and answer any questions you have. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“They take forever paying and they give false information”

Helpful Report

Posted 3 years ago

Hello John, thank you for reaching out to us. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 40 days and wellness claims within 20 days currently. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“JUST BECAUSE MY DOG GOT HERT 1 DAY BEFORE HIS POLICY WAS IN EFECT, YOU REFUSED TO COVER HIS EXPENSES. WHAT WAS I TO LET HIM SUFFER FOR 2 DAYS ? BRUCE GENARDI NO.110310668 CLAIM NO. 4466639 AND 4513792”

Helpful Report

Posted 3 years ago

Hello Bruce, thank you for reaching out to us. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the waiting periods of the policy, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“I would not purchase insurance through this company again. They are cheap for a reason! Their claims take forever to process (I waited nearly 2 months for my very first and very simple claim) and they try to get out of covering expenses any way possible! I wish I had done more research and gone with Pumpkin who has fast claim processing and covers emergency visits super quickly which is important when you’re paying a large amount of money!”

Helpful Report

Posted 3 years ago

Hi Kristen, thanks for reaching out to us. We are sad to hear you would not purchase insurance through us again and that you wish you would have gone with another insurer. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 40 days currently. We apologize for any inconvenience this has caused and thank you for your patience. We hope you have a great rest of your day. – PF

Posted 3 years ago

“Unqualified specialists.”

Helpful Report

Posted 3 years ago

Hi Erika, thanks for your time and feedback. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“This is the worst insurance I have ever encountered. They happily take your money every month but when you need to submit a claim it take 3 months for them to tell you it’s not covered with every loophole they can find to not cover it. Then you will have to appeal every claim and they do nothing! Don’t waste your money!”

Helpful Report

Posted 3 years ago

Hello Jessica, thank you for reaching out to us. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 40 days currently. Any condition that shows signs or symptoms prior to the policy start or during the waiting periods of the policy, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. Anytime a Policyholder is in dispute of a claim that has been denied as a pre-existing condition and wants us to review their claim further, we require that the Policyholder submit an Appeal Form with substantiating documentation to us. We apologize for any inconvenience this has caused and hope you have a great rest of your day. – PF

Posted 3 years ago

“I’m thinking about canceling or at least looking for insurance that actually reimburses for all my pups needs when he is sick. They reimbursed $32 of a $200 bill for a stomach (gastrointestinal) infection. They didn’t cover the vet prescribed vitamins. The vitamins prescribed for his stomach, after a gastrointestinal infection, were not covered. Wow. Waste of my money every month”

Helpful Report

Posted 3 years ago

Hi Dariel, thanks for your time and feedback. We’re sad to hear you’re thinking about canceling your pup’s policy. When you receive your Explanation of Benefits for your Accident and Illness claim, if any of the processing went toward your Co-pay or Deductible, that means your claim was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as Ineligible, and it will tell you why the claimed line item was denied in the Explanation section. Keep in mind all Accident and Illness policies have a Policyholder chosen Co-pay and Deductible to meet before reimbursing. For a medication to have coverage, the condition must be coverable, the policy must have Take Home Prescriptions selected as a supplemental benefit, and the medication must be on our list of covered medications that you can find by logging into your account on our website under Documents and Forms. We’d be happy to go over your claims processing and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Other than your initial vet visit or a catastrophic event, they barely reimburse you for anything. Also make sure you don't go to the vet more than once a year. Even if it's 6 days before it would technically be a year they will deny your claim. They are in this to make money not to help you be a good pet owner.”

Helpful Report

Posted 3 years ago

Hello Brandon, thank you for reaching out to us. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. You can find the wellness schedule under Documents and Forms in your account on our website. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. We’d be happy to go over your claims processing with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“I'm very unhappy with your insurance. Why do I pay money every month to get screwed. 500 dollar vet bill and you gave me back 58 bucks. I'm already looking for another.”

Helpful Report

Posted 3 years ago

Hello Melinda, thank you for reaching out to us. We are sad to hear you are looking for another insurer for your pet. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. You can find the wellness schedule under Documents and Forms in your account on our website. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. Policyholders can change or remove their wellness endorsement within 30 days prior to their renewal for the effective date of their renewal buy logging into their account on our website and clicking on the Benefits Button underneath their pet’s picture, or by contacting Customer Care. We’d be happy to go over your claim processing and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“My reimbursement wasn’t even %30 of what I paid. Switching plans ASAP”

Helpful Report

Posted 3 years ago

Hello Dorlynn, thank you for your time and feedback. We are sad to hear you’re planning on switching plans. Policyholders can add one of our wellness endorsements to our Accident and Illness policy for an additional premium. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. Policyholders can change or remove their wellness endorsement within 30 days of their renewal date as long as no claims have been filed since renewal. We’d be happy to go over your claims processing and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“I recommend doing your homework and finding a different insurance company. The policies are deceptively worded and they barely cover anything.”

Helpful Report

Posted 3 years ago

Hi William, thanks for your time and feedback. Policyholders can add one of our wellness endorsements to their pet’s Accident and Illness policy for an additional premium. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims processing with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MST and Saturday from 6:00 am to 2:00 pm MST. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“paid out $1,318 since becoming a customer”

Helpful Report

Posted 3 years ago

Hi Thomas, thanks for your time and feedback. You can review the options to reduce your premium by logging into our website using your email address and going to the Benefits button under your pet’s name. We’d be happy to go over your policy and the options to reduce your premium with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Don’t reimburse enough money”

Helpful Report

Posted 3 years ago

Hi Nathalia, thanks for your time and feedback. Policyholders can add one of our wellness endorsements to their pet’s Accident and Illness policy for an additional premium. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims processing and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MST and Saturday from 6:00 am to 2:00 pm MST. We apologize for any confusion this might have caused and hope you have a great rest of your day. – PF

Posted 3 years ago

“Filed a claim and they will not pay on preventive medications for my dog, once the policy expires I will not renew. Expensive policy and they don't pay, will be looking for a different company.”

Helpful Report

Posted 3 years ago

Hi Angelo, thank you for your time and feedback. We are sad to hear you won’t be renewing your policy with us. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the waiting periods of the policy, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. We would be happy to review your claims processing with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“We are very disappointed with Pets Best Health Insurance. They do not cover much if any care. We plan on canceling our policy.”

Helpful Report

Posted 3 years ago

Hi Patricia, thanks for your time and feedback. We’re sad to hear you’re planning on canceling your pet’s policy. When you receive your Explanation of Benefits for your Accident and Illness claim, if any of the processing went toward your Co-pay or Deductible, that means your claim was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as Ineligible, and it will tell you why the claimed line item was denied in the Explanation section. Keep in mind all Accident and Illness policies have a Policyholder chosen Co-pay and Deductible to meet before reimbursing. Policyholders can add one of our wellness endorsements to their pet’s Accident and Illness policy for an additional premium. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims processing and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MST and Saturday from 6:00 am to 2:00 pm MST. We apologize for any confusion this might have caused and hope you have a great rest of your day. – PF

Posted 3 years ago

“I just got the EOB And makes no sense everything was applied to deductible even it was the wellness got my dog. Kind of scam insurance”

Helpful Report

Posted 3 years ago

Hi Jorge, thanks for reaching out to us. When there is a wellness claim with medical treatment on the invoice, we split the claim into two claims and process one for Wellness and one for Accident and Illness. The Exam is usually processed toward the Accident and Illness policy and not the Wellness policy as the pet was treated for a condition during the Exam. We would be happy to go over your claims processing with you. You can contact our Customer Care team by calling (877) 738-7237 or at our website www.petsbest.com by clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00am to 7:00pm MDT and Saturday from 6:00am to 2:00pm MDT. We apologize for any inconvenience and hope you have a wonderful rest of your day. – PF

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Pets Best Insurance Reviews