Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

“Took over a month to refund my claim.”

Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“It took 44 days between the day my claim was first submitted and the day I received my explanation of benefits (I have yet to receive my actual reimbursement yet). When I chose to use Pets Best as our insurance provider, I did so much research and comparing of policies. Unfortunately one of the main reasons I chose Pets Best was because I was informed claims were processed within 3-5 business days. Being told turn times are now 30-45 days in most cases is absolutely ridiculous. I will be cancelling my policy and finding a new provider.”

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Posted 3 years ago

“I am not satisfied with the benefit of the plan. I know I have paid more in premiums than what I have been reimbursed for. I get denials for claims even when I submitted additional paperwork to substantiate the expense. I am either changing plans or dropping the supplemental plan. OR leaving this insurance.”

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Posted 3 years ago

“Worst pet insurance. They don’t cover anything even though they make it sound like they do.”

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Posted 3 years ago

“I did not enjoy my time with PetsBest. I called over the summer to add wellness because I was under the understanding that dental cleaning would cost me $150 when in reality that's all I would be reimbursed. I had spoken with a representative who was very nice and added the coverage for me but should have made clear that the reimbursement was $150, not the other way around. When I called to see what could be done I was told I would receive a call back to discuss options. The next thing I know I received an email saying my coverage was canceled and I never did get a call back.”

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Posted 3 years ago

“Almost all of our claims initially get denied and say it's due to allergies which is a pre-existing condition. Your reviewers don't even review my comments when I submit them to tell them what it's actually about, they just automatically deny it. Then I have to spend extra time going through an appeal process, which my claims typically do get approved after this process. So this requires extra effort and time on my part. Your company does not make it easy at all and only seems to pay out if you put in the extra effort, which shouldn't be the case. We pay you on a monthly basis not to be denied for every claim. Take the time to read everything and truly look at each claim instead of relying on/requiring appeals for everything.”

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Posted 3 years ago

“Claims taking over a month to be processed and still not being approved. Having to call for medical records myself. Wellness visit is supposed to be covered and it was denied because of “the way it showed on the invoice from the vet””

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Posted 3 years ago

“This the worst pet insurance I’ve ever dealt with.”

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Posted 3 years ago

“I have been a loyal PetsBest customer for nearly two years. When I finally needed my policy, PetsBest mishandled the claim, excluding items that were clearly a) covered; or b) unclear in the policy. Additionally, they bumped my premium up $15 after a move to a new state. When I compared competing plans, I saw that I was paying nearly triple what Nationwide Pet Insurance offers for similar or better coverage. In short, I plan on switching soon. Why pay more for less?”

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Posted 3 years ago

“awful coverage, extremely long time to process claims....honestly i think its some type of ponzi scheme”

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Posted 3 years ago

“Takes too long to adjudicate claims, and then nothing is reimbursed anyway. $64.+/month and have little to show for ROI. Farewell.”

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Posted 3 years ago

“Takes a month to get reimbursement (if they cover anything at all) and the payment you receive is always less than you expect.”

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Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“I had gotten Pets Best Insurance to help with a visit to the vet I had coming up after I had already purchased the insurance 2 months ago going on a third I paid for, when they finally processed my claim they did not stay true to their end and received nothing back if you take your dog in for dental work don't get this insurance because you'll pay for them doing absolutely nothing last I remember insurance covers dental visits I didn't get my money back not half just 30 dollars when I spent 160 as other people would say paying them for sitting on there bums because they said I had to go in for a cleaning before that visit which sounded like something they made up right there and then taking long to reply why I didn't receive it worst experience of my life paying for someone to take my money”

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Posted 3 years ago

Dental cleaning is only covered based on the preventative wellness limits if you insured your pet for preventative care. Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 3 years ago

“So far working with Pets Best has been extremely difficult as both of my claims have needed appeal to be paid. I would never sign up with Pets Best if I could go back, but now I'm stuck with them. Beware. They clearly do not care about you or your pet's best interest.”

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Posted 3 years ago

We are sorry to hear about your experience. We hope your appeal is processed in your favor. Have a good day.

Posted 3 years ago

“I have been waiting more than 45 days to have 2 claims taken care of. It has turned into a full time job for me to call your company and find out what is happening. So now you are saying I had another insurance company but I don’t. The previous owner of Poppy who I adopted from a friend of a friend don’t know this person who owned her for a year. I purchased your insurance when I took owner of her. So no one can tell me how to resolve this issue so it is at a standstill. Wish someone could help me get this resolved”

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Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“It is taking entirely too long to process claims for the amount of money I pay a year for pet insurance. The time line for processing a claim and getting your reimbursement just keeps increasing and using COVID as a excuse is not justifiable.”

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Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“I actually referred a new client to you.... Jamie Ritchie and her new pet puppy. I regret that i did. A well check turned into a illness vet visit. It took your team 6 fricking weeks to communicate to me that you were applying it all to my annual deductible. I regret i have your insurance.”

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Posted 3 years ago

“So far the $500 or so that I paid them for the policy seems to be a waste. They keep requesting the medical records from my dog's vet which we've sent repeatedly. When they do pay a claim it takes a long time and proportionally very little percentage of the cost. They don't answer the phone or chat on their webpage, so poor service. Don't waste your money or go to a different provider. I won't be renewing.”

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Posted 3 years ago

“When I first started with this company eight years ago you were fantastic. As time has gone on in the years have gone on I would not in 1 million years recommend anyone to your company. You Price gouge”

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Posted 3 years ago

Hi, we are very sorry to hear that. Yes, prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. Rates are based on pet's age, breed, and cost of veterinary care in your area. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. We notify you 40 days prior to renewal to let you know what to expect and renewal is 12 months from your enrollment date.

Posted 3 years ago

“SCAM!!! SCAM SCAM!”

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Posted 3 years ago

Hi Miranda, we are an accredited company by your state's department of insurance and have an A+ rating with the BBB. We encourage you to contact our customer care team if you have concerns about your policy.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Pets Best Insurance Reviews