Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,930 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regardless of claim, they are very slow to process and always come back needing additional information. I am still waiting for a claim to be processed and it’s been over a month.”

Helpful Report

Posted 3 years ago

Hi Connie, thanks for your time and feedback. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“I have had several visits that should be covered per EOB. Prescriptions too and then receive an email informing nothing is covered. I will NOT renew a policy. Pets Best is superb at taking my money not so superb at paying claims.”

Helpful Report

Posted 3 years ago

Hi Barbara, thank you for sharing your thoughts as they are important to us. We are sorry to hear that you are thinking of not renewing your coverage. We would be happy to review your concerns with you regarding your processed claims and your coverage. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website using your email address and chatting with an Agent. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“Sloppy job”

Helpful Report

Posted 3 years ago

Hi Pankaj, thank you for sharing your thoughts with us, we appreciate your feedback. We understand your concern for first-time accurate claims processing and apologize that you didn’t experience that on your claim. We are so glad you contacted Customer Care and brought it to our attention so we could review your concern. Rest assured we will work to do better in meeting your expectations for accurate first-time claim processing on all your future claims. We appreciate your time and hope you have a wonderful rest of your day. - PF

Posted 3 years ago

“It took 44 days to process and pay an ordinary claim. After researching complaints about Pets Best, some clients have contacted the BBB about this very same issue of taking an unreasonable amount of time to reimburse funds. I have read where this has been an issue for nearly two years. You simply can't blame Covid, lack of employees, etc. for this amount of time. I called at least five times and got the same run around, with the same excuses. In my opinion, This company is poorly run and simply wants to delay paying claims as long as possible.”

Helpful Report

Posted 3 years ago

Hi Judy, thanks for your time and feedback. Rest assured your claim processing time is a top priority for us and we are working to process your claim(s) quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Dishonest. Will look for another insurance company.”

Helpful Report

Posted 3 years ago

Hi Michael, thank you for sharing your thoughts as they are important to us. We would be happy to review your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website using your email address and chatting with an Agent. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“I'm currently experiencing a problem getting an item on a claim re-reviewed. There is no communication and they have exceeded the time I was to wait for the review. Losing confidence in Pets Best.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“It seems like nothing is covered under this insurance, it takes forever to get your claim is processed, and even when it does, very little of what we spent is processed. I’ve tried to call customer service with questions twice, and I waited over 45 minutes before finally giving up.”

Helpful Report

Posted 3 years ago

Hi, we understand your concern. However, our hold time is not more than 10 minutes. We ask that you be sure you are calling the right number. Our customer care line is 877-738-7237. Have a good day.

Posted 3 years ago

“Denied entire amount of $500 claim”

Helpful Report

Posted 3 years ago

Hi, claims are processed based on the policy you select upon enrollment. Its possible the claim was not denied and it was applied to your annual deductible. However, in order to verify and review that information, we encourage you to contact our customer care team at 877-738-7237 option 1. We appreciate your patience.

Posted 3 years ago

“Very disappointed. I plan to cancel my membership as it is useless. I've been paying $30/mo thinking I had sick/injury/accident and wellness. I filed a claim and get $95 of a $700+ bill to neuter and microchip my puppy. A supervisor, Tamara called me back after I asked the representative to request a call back. I've now canceled, plan to file a complaint with the BBB and let everyone I know how horrible my experience has been. If I could give a ZERO I would for lack of customer service and lack of understanding of the policy. I spoke with someone before I selected the policy and decided to go with Pets Best over other pet insurance companies.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear you've cancelled and we wish you the best with your new company.

Posted 3 years ago

“I've paid more for the insurance than what I would have just paid for my dog's vet appointments. What is the point of this insurance?”

Helpful Report

Posted 3 years ago

Hi, the policy will cover based on the coverage and plan you selected upon enrollment. Please give us a call to go over your policy details.

Posted 3 years ago

“Honestly not worth the money. Wouldn't even cover my dog having to have a tumor removed. I don't know why that doesn't fall under a pre-existing condition though.”

Helpful Report

Posted 3 years ago

Hi, we encourage you to call customer care to go over the details of the claim decision. Have a good day.

Posted 3 years ago

“They ask for proof of payment on every 'paid' invoice you send, take 3 weeks to process and then barely pay you anything from a claim.”

Helpful Report

Posted 3 years ago

Hi, yes, correct. We will not process a claim unless you can provide proof the vet has been paid in full before we can reimburse you for a service.

Posted 3 years ago

“In the two years I've been a customer, my premium has nearly doubled. They've declined certain claims as pre-existing conditions, when they weren't, and even denied my appeals that included letters from my veterinarian. I will not be renewing my membership and discourage anyone from giving this company their business.”

Helpful Report

Posted 3 years ago

Yes, prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. Rates are based on pet's age, breed, and cost of veterinary care in your area. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. We notify you 40 days prior to renewal to let you know what to expect and renewal is 12 months from your enrollment date.

Posted 3 years ago

“Terrible coverage, it literally takes months to here what they will cover.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Took 45 days to get my claim back to find out it's not covered. Cancelling immediately”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Excessive claim processing time. Really disappointing.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Reimbursement is very very low!”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“I am not pleased. I was under the impression that this company covers actual pet costs. I had my dog neutered and they only covered $20 out of the $600 I spent. I pay the maximum for the maximum insurance. It is not worth it”

Helpful Report

Posted 3 years ago

Hi, wellness is not reimbursed at 90%, wellness is reimbursed based on a benefit schedule which is clearly outlined on our website, your quote form before enrollment and the documents we email you after enrollment for your review.

Posted 3 years ago

“Quick to bill you but incredibly slow to reimburse. If you don’t pay on time your plan gets cancelled but they sure take their sweet time. It’s been almost 60 days and I’m still waiting. The staff is friendly but unable to answer my concerns for reimbursement because the claims department is unreachable. Would switch insurance carriers but it would place my dogs condition to preexisting and won’t be covered so now I’m stuck. Expensive monthly premiums as well. You’d think you’d get better service for the amount you pay.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Slooooowwww! Almost two months to process claims. And then they denied much of my claim because the meds were routine although the only reason I got them was because the cats were sick. I’m going to look for other insurance but they might all be bad.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,930 reviews