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Pets Best Insurance Reviews

4.3 Rating 28,001 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,001 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tina S
Verified Buyer
“Takes entirely too long to process claims and doesn’t cover much, if it does at all.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience. Coverage is based on the plan you choose upon enrollment.
Posted 3 years ago
Kaeo R
Verified Buyer
“the process of review and refund took extremely long. and did not meet what was describe in the policy.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Samantha B
Verified Buyer
“Was really disappointed to only be reimbursed $30 for my very first wellness visit. That’s basically my monthly premium. I’ll be canceling my coverage. What’s the point?”
Helpful Report
Posted 3 years ago
Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
Therese F
Verified Buyer
“Claims take FOREVER to process.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Michael C
Verified Buyer
“Refused to pay claim that my two veterinarians should be paid..”
Helpful Report
Posted 3 years ago
Hi, if you disagree with a claim decision, we recommend you file an appeal with supporting documents.
Posted 3 years ago
Bao K
Verified Buyer
“Should not take more that 5 weeks to process my claims”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Takia W
Verified Buyer
“Took way to long to review my claim, and it didn’t reimburse what I understood it should…. Not sure if I will keep this service”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Dawn C
Verified Buyer
“I bought this to supplement possible cost of my plan I have at my vets office which covers the shots spay neuter etc and costs me $49 per dog a month instead of each individual fee I’m not being reimbursed for the things being done at that cost as it’s not a direct fee but figured in over the year to make it more affordable. Had I known this I never would’ve gotten the plan.”
Helpful Report
Posted 3 years ago
Hi, Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
John L
Verified Buyer
“I do not know if I should keep this insurance. It kind of covers nothing”
Helpful Report
Posted 3 years ago
Andrea M
Verified Buyer
“They covered a little over $300 of the $3,000 claim and took a month to do it. I will be canceling and paying out of pocket. Not worth the monthly cost.”
Helpful Report
Posted 3 years ago
Hi, Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
Alejandro B
Verified Buyer
“This insurance is terrible, they barely cover anything. I can’t wait for my contract to be over so si can cancel it.”
Helpful Report
Posted 3 years ago
Hi, Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits. We dont have contracts, if you are unhappy with the policy you are welcome to cancel at any time.
Posted 3 years ago
Lorin C
Verified Buyer
“They do not cover enough for the amount I pay on a monthly basis. Disappointing at best.”
Helpful Report
Posted 3 years ago
Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
Syed R
Verified Buyer
“You all take my monthly payment but nothing seems to be covered.”
Helpful Report
Posted 3 years ago
Hi, we recommend you contact customer care to go over the coverage you enrolled in. Have a good day.
Posted 3 years ago
Christopher D
Verified Buyer
“Claims take a minimum of 45 days to process, and customer support is abysmal.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Richard A
Verified Buyer
“Snail paced claims reimbursement”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Beniamin C
Verified Buyer
“Horrible. Just, horrible. Don’t get his insurance! It sucks!”
Helpful Report
Posted 3 years ago
Renee C
Verified Buyer
“Wow. This is the worst insurance experience I’ve ever had. From enrolling-it was a nightmare and took several calls to get the correct pets/plans to the claim process which takes entirely too long. If you can’t process my claim within a calendar month, do not ask me for next months payment until you finish your part. If you can’t process a simple claim within 30 days-you need to hire more people. Can’t find more people-thats a sign you need to pay your employees more. I can’t wait to leave this insurance plan at the end of the year bc it’s a living nightmare.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Marcee K
Verified Buyer
“I am very dissatisfied with the slow claims response. I turned in a claim from August 10, 2021 and have yet to receive a dime in reimbursement or an acknowledgement that there will be a reimbursement. But the company was lickity split at talking my annual premium of almost $800.”
Helpful Report
Posted 3 years ago
Joe M
Verified Buyer
“Very disappointed with the customer service. Claims shouldn't take 1/3 of a fiscal quarter to be processed. Reaching someone on the phone is next to impossible. Pets best has failed at every turn to provide adequate resources to support customers. I'll go out of my way to encourage every pet owner I see to stay far away from Pets best.”
Helpful Report
Posted 3 years ago
Kimberly S
Verified Buyer
“Beware premium shot up to over $4,700 a year, they only reimburse a maximum of $5,000 a year so what’s really the point to pay all that money? Wellness coverage is not great they cover about 1/3 of the bill same with prescriptions. Obviously we canceled the policy at that price. When we started (dog was 3months old) we paid $600 a year now at age 7 of our Bullmastiff it’s over $4,700.”
Helpful Report
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,001 reviews
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