Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,931 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with this company and their purposeful non-disclosure of very pertinent facts. Starting with the day we opened this policy, the representatives on the phone have been misleading and have omitted the honest truth about the benefits. I have asked straightforward questions that were answered very deceitfully, and then when I realized the truth about the benefits, I was told to read the fine print. Companies like this that answer questions vaguely and bury stipulations in the fine print are practicing very bad business, and it will catch up to them - hopefully before too many more people are exploited.”

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Posted 3 years ago

Hi, we dont have fine print. All of our coverage and sample policies are listed on our website and available to you before enrollment.

Posted 3 years ago

“Took forever to process claims. Called to discuss why I wasn’t given a discount after I got an email saying with using care credit to pay for policy I would get a 5% discount for one dog and an additional 5% for another pet. Refused to give discount and customer service could have cared less to do anything to make it right. Said discount only for new customers. So now you lost a customer. Good job rewarding new customers instead of the ones who were sticking around.”

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Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Extremely long wait times for reimbursements. Would not recommend.”

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Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Awful!!! They take as long as they tell you it could take to get your reimbursement and more. They tell you it could take up to 39 days. Why should it and why do they actually take longer. Awful awful awful!!!”

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Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Horrendous! Incredibly long processing times (they advertise short waiting times, ya right.) Customer service is atrocious, and when it came time to pay out my expense, hardly anything was paid out. I wasted way more money paying per month than what they paid out. And they said prescriptions were covered, but didn’t pay me out and are claiming it’s not. When my policy says it is. Fraudulent business.”

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Posted 3 years ago

“The claims reimbursement process is painfully slow it takes months to have your claim reviewed. they don’t cover anything like prescription probiotics, and there is no way of going on the website to determine how much of your deductible is left. Customer service tells you to just go through your claims and add up what’s been reimbursed to figure it out. It’s not user-friendly at all.”

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Posted 3 years ago

“Pay very little toward any claims. I will be canceling my policy.”

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Posted 3 years ago

“I have had 3 of my pets insured, I regret insuring the with PetsBest, in the beginning I thought it was great and I was so happy and I told all of my friends and family about it but after having to file some claims I am disappointed, I filed a claim for one of my dogs that took 44 days to finish there review and payout, about 30 days into it I called and asked what was taking so long and they said it takes 29 to 39 days to to conclude there review because the vet has to send records and so on, mean time my other dog had a fall and fractured his hip before the holidays, 9 days later the night before Christmas PetsBest denied my claim for him, I am beyond mad, there reason was that they tried multiple times to get records from his vet and actually the same vet that I took my other dog to, I had an absolute panic attack, 9 days right before the holidays where every vet it backed up and busy, my dog has been referred to a orthopedic surgeon and I honestly feel that there reasoning was sketchy and there is no reason why this should not be covered! PetsBest has caused a lot of stress where I should have peace of mind! I’m not happy”

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Posted 3 years ago

“Very slow to process. they do not cover the way they lead you to believe in the beginning. I have 7 dogs covered but not for long.”

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Posted 3 years ago

“So far it has not been a good experience. I submitted claims for wellness and I’ll ness and it took almost 2 months. Also they didn’t cover my pets wellness visit because the vet changed my visit to illness after I made the appointment, which I understand it is more my vets fault but it makes the wellness plan less useful.”

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Posted 3 years ago

“Oh well, all good things come to an end. They USED to be good and quick with claims. Not anymore, their apology phone call to me said their turnaround time now is 35 days. Unacceptable. Will keep the Department of Insurance complaint form available now.”

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Posted 3 years ago

“I continue to be disappointed that Pet's Best takes as long as it does to remit for claims. I mailed my claim on October 27 and just received payment today, December 21. That is 55 days, almost 2 months to be paid, albeit for a minimal claim of about $25. But the size of the claim is not the point. The point is that this was not an issue in the recent past with Pet's Best. As well, one wonders if it is the mission of your company to defer as long as you can without paying in the hope that the client will forget they have filed one. Should Pet's Best, as a company, desire to provide better claim remittance times, and their excuse in not doing so now due to the pandemic, I would advise them to hire more staff in the interest of providing a quality service. I wonder as well, at what point in the future, Pet's Best will notify me that they are no longer providing a service and thank me for paying premiums to a failing company. Clients should not have to explain to a company what their problems are and what needs to be done to correct them.”

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Posted 3 years ago

“Horrible insurance company, we have the best plan and pay $60 a month but when our cat had surgery they only covered $150 from a $1,600 bill. So you’re better off putting money into a savings account than wasting it with a false sense of coverage.”

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Posted 3 years ago

“This is not legitimate insurance. I paid almost 60$ a month. I had the wellness addition. Then they refused to pay for vaccinations, ear infections. I submitted itemized, invoices proof of payment. Everything.. They continually said they needed more. Then they said they could not decipher the veterinarian's diagnosis. An ear infection?? Vaccinations?? the total amount of the 2 claims was 73+90=163$ Which is nothing to an actual insurance company. This insurance, PetsBest is not legitimate, and they will go to great lengths to not pay anything, but they will continually harass you for money, even after you cancel their corrupt insurance. Do not waste your time, and money on this insurance. It's a shame that this company claims to be part of Progressive. I had Progressive insurance for years and my son does too. Has Progressive resorted to the scams that America seems to be going through? I am appalled that knowingly reputable auto insurance would actually disgrace their company with this Pet Insurance. Progressive you should be ashamed.”

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Posted 3 years ago

“Took way to long to get reimbursed. Everytime I called (since chat wasn’t available) they kept adding more days to when I should be reimbursed. I cancelled my plan with them and will be using one that reimbursed faster and doesn’t keep coming up with excuses.”

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Posted 3 years ago

“So far so bad! They make it nearly impossible to receive payment for claim. They keep denying claims even when I give them everything they ask for. If they do this to my last claim I will definitely cancel my policy! Too many better companies out there to go through this!”

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Posted 3 years ago

“The policy needs to be more clearly very unhappy with the process and coverage offered”

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Posted 3 years ago

“After purchasing the "best" coverage you offer my poor pup has a minor issue that has needed care and none of it is covered even though it is medically necessary. I am jumping through your hoops now to file an appeal. So sad you make it so difficult.”

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Posted 3 years ago

“Only had two small claims in the year i’ve had this insurance. my premium is paid on time promptly every month. However, claims take way too long to process! Both claims too 2 months to process and reimburse me and both times I had to call them multiple times asking what was the problem. only then they got processed. if I have a bad emergency where it may cost a lot of money my doctor will not wait two months for a payment from me and take care of my dog! so though I can afford a small illness I do not have the credit nor the cash to pay an expensive hospital bill which is why I have bought this insurance. Tho the policy is good, The long process time is unacceptable! Which is a major issue!”

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Posted 3 years ago

“Terrible terrible pet insurance. They’ve covered nothing in my entire year of paying for this service. If you have an older dog, there’s no point in getting insurance because they will deny everything. Better off taking your chances and not pay for this. I’m definitely cancelling.”

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Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,931 reviews