Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,035 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they don't reimburse for the wellness plan unless its 365 days after his last check up, so if you go 350 days for your animals shots and flea medicine and what ever they don't cover it. Waste of money.”

Helpful Report

Posted 5 years ago

Hi Lyndsay, the wellness plan has set limits per year, per item. If you use up all the wellness plan offers you have to wait until your policy renews to have the benefit available to you again. Have a good day.

Posted 4 years ago

“They do their best not to pay you back.”

Helpful Report

Posted 5 years ago

Hi Julian, we are sorry to hear you feel that way. Pet insurance, like any other insurance, is audited each and every year. Claims are processed according to the policy you selected. Have a good day.

Posted 4 years ago

“You provide the worst insurance!”

Helpful Report

Posted 5 years ago

Hi Jane, thank you for your feedback.

Posted 4 years ago

“Horrible customer service and horrible response. Waste no time taking payments but look for any excuse to drag out reimbursement.”

Helpful Report

Posted 5 years ago

Hi Jason, thank you for your feedback. Reimbursement time depends on how quickly we get the information needed to process your claim. Have a good day.

Posted 4 years ago

“Not worth the $36 dollars a month. I will be cancelling. I just turned in a bill that was 550 and they didn't even cover any of it. My dog had a horrible hot spot and they didn't even cover the medicine for it. OVER IT.”

Helpful Report

Posted 5 years ago

Hi Martha, thank you for your review. We wish you the best.

Posted 4 years ago

“Claims take way to long and it’s hard to get someone on the phone. I will be canceling my policy after a year and find a new pet policy!”

Helpful Report

Posted 5 years ago

Hi Lasalle, we are sorry to see you go and wish you the best.

Posted 4 years ago

“The lag in time between submitting a claim and it being processed is unacceptable. It sometimes takes 35-40 days to get a claim processed. The company needs to hire additional underwriters ASAP. I wish I could leave and go to another provider, but given that my dog’s chronic condition would be considered a pre-existing condition elsewhere, I’m trapped.”

Helpful Report

Posted 5 years ago

Hi Jason, claim processing time is on average 1-25 days. However, if we need additional information from you or the vet, depending on how long it takes to receive this information, it can delay the process. Please feel free to contact us to review your claims.

Posted 4 years ago

“I don’t really like this insurance they are to slow to make the refund I have been waiting for like a month when I get the this insurance for my dog they was telling me what was covered but after I took my dog to de vat they was saying something different”

Helpful Report

Posted 5 years ago

Hi Fredi, your claim was processed within 12 days from enrollment and we have not received any other claims for you. Claim processing time for medical issues is 15-25 days. Let us know if you have any questions.

Posted 5 years ago

“This company readily withdraws my payments every month, but it takes 30 days to process my claim of $290 to only refund me $17. If I had save such montly payments, I would have covered the entire bill. Not worth it.”

Helpful Report

Posted 5 years ago

Hi Erika, our claim processing time takes 15-20 days for medical claims. If your claim is delayed its likely due to missing information. Please contact us so we can review your claim.

Posted 5 years ago

“I am very unhappy with how my claims have been handled. I submitted vet bills for the first time for my two kittens. Pets Best requested additional information from the veterinarian, then closed the claim when they did not receive a reply. I called my veterinarian and they had no record of a request for information. The customer service reps are pleasant on the phone but my concerns are not addressed. I’ve called numerous times regarding a large bill and after several months I still have not received reimbursement. Once again they closed the large claim without any reimbursement (amount is well above my deductible). VERY DISSATISFIED”

Helpful Report

Posted 5 years ago

Hi Gail, thank you for your review. Claims are closed after a certain amount of time of not receiving the information requested. You are welcome to gather the information from your vet and submit it so we can finalize the processing of your claim. Please give us a call if you would like us to provide instructions of what is needed for your claim. Have a good day.

Posted 5 years ago

“This pet insurance policy is ripoff. Pets Best does everything they can from weaseling their way out of paying their share, and once they finally agree they will reimburse you their share they never send a check. I would have been better off not paying the $400 for the policy and using that money to pay for the vet bills.”

Helpful Report

Posted 5 years ago

Hi Phillip, we cant find your policy with your first and last name. If you did not receive your claim reimbursement check or direct deposit, give us a call so we can look into it. Have a good day.

Posted 5 years ago

“Speaking to customer service . He was rude then cut me short and hung up. Looking for another policy”

Helpful Report

Posted 5 years ago

Hi Pattie, we are sorry to hear you had a negative experience and appreciate your feedback. All of our calls are recorded so we will review your interactions with our agents and coach as needed. Have a good day.

Posted 5 years ago

“Very disappointed in Pets Best. I would definitely NOT recommend this company. They are not paying claims properly. This company will take your money!”

Helpful Report

Posted 5 years ago

Hi Bill, we appreciate your feedback. Please contact us so we can detail out which claims need to be reprocessed per your request. Have a good day.

Posted 5 years ago

“Too long to gat paid. Low payment”

Helpful Report

Posted 5 years ago

Hi Susan, we are happy to go over your chosen policy to see why your claim was low in reimbursement. Give us a call!

Posted 5 years ago

“I had to spend almost $700 in 2 appointments for my pet and you covered ZERO dollars. It is at this point that I question why I even have you.”

Helpful Report

Posted 5 years ago

Hi Scott, part of that claim was for wellness care which you have maxed out the benefit. The illness claim did not meet your selected $500 deductible for the year. Let us know if you have other questions.

Posted 5 years ago

“Response time is quick but the value is extremely poor. I would have saved so much money by not investing in this insurance.”

Helpful Report

Posted 5 years ago

Hi Kristin, Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits. We provide the wellness information prior to enrollment so you can determine if this plan will benefit you or not. You can purchase the insurance portion on its own without the wellness. Let us know if you have other questions.

Posted 5 years ago

“Great when dog was young. Premiums increased exponentially every year to the most outrageous and unconscionable level. Always some excuse not to pay. Co pays ridiculous. If human healthcare was run like this no one would be able to afford it. To say nothing of the fact that it covers hardly anything. A MAJOR SCAM”

Helpful Report

Posted 5 years ago

Hi Wendy, we are an accredited insurance company which means rates will change as your pet gets older. We have options to help lower your rates. Copays are selected by the policy holder upon enrollment and we do not change the policy structure unless you request to do so. Let us know if you have any questions, we are happy to explain the policy and insurance industry in detail.

Posted 5 years ago

“Not only has my insurance gone up significantly every year, they provide poor coverage. When i did need the coverage, it took almost a month to pay my claim. The best coverage I can get through Pets Best is with a $200 deductible while other plans offer a $100 deductible, pets best does not. Take home meds are also not covered while other plans do. I will be cancelling my insurance at the end of my term if not sooner. Never been more disappointment with this company. When you need them the most you will have to choose between what is best for your pet and what you can afford. I have better coverage on my auto than on my pet.”

Helpful Report

Posted 5 years ago

Hi Armand, we too offer a $100 deductible but you chose the $200 deductible when you enrolled in your policy online. If you wish to start a new policy with a lower deductible, give us a call, we are happy to help!

Posted 5 years ago

“Almost nothing is covered under any of the plans and they routinely try to find a way to make sure you get the smallest reimbursement possible.”

Helpful Report

Posted 5 years ago

Hi Ben, we have one of the most comprehensive accident and illness plans currently on the market. We recommend reviewing our exclusions page so you are informed in the type of policy you enrolled in. This will prevent confusion and further disappointment. If you have questions, please give us a call. Have a nice day.

Posted 5 years ago

“Extremely slow, expect delays on processing claims. I'm dont recall standard 60 days wait time when I enrolled Pets Best Health Insurance.”

Helpful Report

Posted 5 years ago

Hi Kimberly, our processing time is not 60 days, its 1-29 depending on what the claim is for. Claim delays are caused by incomplete filing or if the vet has not provided the medical records requested. We are happy to look into your case and why its taking your claim 60 days to process. Give us a call so we can further investigate. Have a good day.

Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 28,035 reviews