Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You covered NOTHING!!! I've carried insurance with you for the past 3 years and then when I actually needed help with something I got none! I will be canceling for both my pets”

Helpful Report

Posted 4 years ago

Hi, we covered all of your wellness visits. The claims that were not covered were for issues that happened prior to coverage. If you disagree with the claim decision, you are welcome to file an appeal with supporting documents. Let us know if this is something you would like to pursue.

Posted 4 years ago

“Pet’s Best have declined both pets every claim. The form and invoice is not enough. They harass the vet because they do not want to pay me”

Helpful Report

Posted 4 years ago

Hi Cynthia, We have paid over $4000 in claims for your pets. We need an invoice for us to process claims just like you've been doing for the last 4 years. Additionally, we do not harass the vet. We contact the vet on your behalf to request medical records when needed on an actual itemized invoice. The claim you filed for Charlie girl is missing said invoice. You are welcome to contact your vet and request this for us to process your claim.

Posted 4 years ago

“I will probably be canceling this service it would be cheaper to just pay the vet straight out instead of being denied it’s not worth the amount of money you pay for it human health ins is cheaper than this junk and takes almost 2 months to find the results”

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Posted 4 years ago

Hi Tim, we are sorry to hear you wish to cancel the policy. You are welcome to do this at any time, you are not locked into a contract. We hope your pet(s) is doing well!

Posted 4 years ago

“I have no idea why I pay $72 a month. I have spent hours on the phone to try and have q's answered I never got ahold of them. They never answered emails and they have not had claims processed since October.”

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Posted 4 years ago

Hi Melissa! Your $72.47 a month is for accident and illness insurance. You enrolled in a $250 annual deductible, 80% reimbursement and unlimited coverage with wellness for routine care coverage. We hope this answers your question!

Posted 4 years ago

“claim processing time way too long!!!”

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Posted 4 years ago

“For the amount of money I pay per month, most of my claim shouldve been covered.”

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Posted 4 years ago

Hi! First we are happy to hear your claim was covered, this is exactly what insurance is for. Second, your claim was paid out according to the policy you selected for your pet upon enrollment which is a high deductible of $500 and medium reimbursement of 90%. Therefore, a $749 claim will have a $100 reimbursement. $749.24 - 20% copay - $500 deductible comes to $99.39 reimbursement. Your deductible is now paid and future claims for the year will be reimbursed at 80%. Additionally, should you be interested in a lower deductible, you are welcome to cancel this policy and start a new one. Let us know if this is something you would like to do.

Posted 4 years ago

“You yall never seem to cover anything. It's like I pay you for nothing.”

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Posted 4 years ago

Hi, we would encourage you to speak with customer care to make sure you have the correct policy for your needs.

Posted 4 years ago

“If I could give no stars I would. HORRIBLE company that has crappy customer service and makes you wait on the phone for an hour or more before answering. They barely reimburse you anything for the price you pay monthly and then they don't cover what you actually need covered. So stupid and not worth it. I just switched pet insurances because PetsBest is so awful”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear you are dissatisfied. We hope you understand we are not making you wait on purpose. We have over 300,000 insured calling in with claim and policy questions. Your call will be answered in the order in which it was received.

Posted 4 years ago

“The customer service was beyond poor. They did not address my concerns, made an error and won’t correct.”

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Posted 4 years ago

Hi, please let us know what your concerns are and what your policy number is so we can address the error you are referencing.

Posted 4 years ago

“You could never read the bill and you don't pay the bills”

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Posted 4 years ago

Hi, we do need a clear bill for us to be able to see what is covered and not. Insurance companies are audited every single year and we cannot accept illegible documents.

Posted 4 years ago

“Pets Best is in no way what it was!!!! I'm sorry that I did not go with a different Insurance for my dogs. It take way to long for the claim to be looked at and when you do it's not done right. Please get it together!!!!”

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Posted 4 years ago

Hi Vicki, we are sorry to hear we are no longer the company for you and your pet. We hope you remain a valued pets best customer but also keep in mine there is no penalty for cancelling. We hope you and your pets are doing well.

Posted 4 years ago

“Impossible to get in touch with anyone.”

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Posted 4 years ago

Hi Crystal, you can always email us at customercare@petsbest.com.

Posted 4 years ago

“Increasingly expensive, with less benefit. Crazy long processing time, up to a month.”

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Posted 4 years ago

Hi Judy, if you would like a less expensive policy you are welcome to call and reduce coverage. You may also do this on your customer portal on our website. Have a good day!

Posted 4 years ago

“Cancelled my insurance for my three dogs. Absolutely the worst. Find ANY and all excuses not to pay claims. They concluded that everything was pre-existing condition. Even though my last dog had not a word in his file from a shelter about itching or allergies OR the heart murmur. My private vet discovered it after the insurance was already in place and active. Oh. Apparently, these things couldn't have developed that quickly, so they are pre-existing conditions. The worst rip off. Plus, they have NO phone agents. Every time I called to resolve an issue, I was on hold for an hour. Literally an hour. Stay away!! I am going with Trupanion instead.”

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Posted 4 years ago

Hi Irena, we are sorry to hear you have cancelled and we wish you luck with your new company!

Posted 4 years ago

“Took over a month to process a single claim.”

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Posted 4 years ago

Hi William, claims can take 15-30 days to process.

Posted 4 years ago

“This insurance company has done nothing but ensure I will not renew my policy with them. I would not recommend this company to my biggest enemy. The customer service is terrible. The call center employees never have any idea what is going on. They all told me different things regarding my claims. Several employees made promises that obviously were not kept. My claims kept falling through the cracks. Nobody asked me for vet records until well passed the 39-day claim turnaround time. Even after I gave the records, they still claimed they did not have them. I was told to email them and no one looked at them for over a week. It wasn't until I spoke with a supervisor, Tamara, who finally found the email. Tamara was the worst of all of them. She was rude, condescending, and I could tell she had NO interest in actually helping her clientele. I'm a millennial. I never complain. I always give people the benefit of the doubt. I have NEVER wrote a negative review. But this company is TERRIBLE. After all of the hassle, hours on the phone, and two+ months of waiting time after submitting claims, only one was partially approved. Horrible company. Untrained, unqualified employees. GET YOUR PET INSURANCE FROM PEOPLE THAT ACTUALLY CARE ABOUT YOUR FUR BABIES. THESE FOLKS ARE NOT IT. Would give zero stars if I could.”

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Posted 4 years ago

Hi Skylar, we are sorry to hear you had a negative experience and we are happy to know Tamra was able to help you out and get your claims processed. We hope Oliver is doing better.

Posted 4 years ago

“I hate this company.There is no phone service. The first time I need at the vet everything was wrong and I tied up an office and couldn't get help and hurt my vet and my relationship I never got help other than where to call. Useless!”

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Posted 4 years ago

Hi Patricia, we are very sorry to hear that and appreciate you letting us know.

Posted 4 years ago

“We had to pay our deductible 2x.”

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Posted 4 years ago

“Been waiting for a month for my claims to be processed.”

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Posted 4 years ago

“Coverage not good. Hard to ready anyone by phone. Long wait for claims”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews