Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a new Pets Best customer, and maybe its the "Covid excuse" due to lack of staff, but I'm disappointed that recent claims are taking over 30-40 days to process. The Staff when you call to ask questioins are great, but the slow speed of processing claims is fustrating especially considering they do not have any type of "pre-authorization" service to check and see if a procedure or an Emergency Medical need will indeed be covered. I did not think to look into this before choosing a Pet Insurance Carrier and will in the future.”

Helpful Report

Posted 3 years ago

Hi Gail, thank you for sharing your thoughts as they are important to us. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We do offer a Pre-Authorization opportunity (a Pre-Authorization is not a requirement for any procedure) as a courtesy to our Policyholders, however there are strict eligibility requirements. If you’ve submitted a claim for the condition already, the condition wouldn’t be eligible for Pre-authorization as the coverage has already been reviewed by the previous claim processing. Once you’ve submitted a claim for a condition and your claim is processed, we send you your Explanation of Benefits for the claim. If any of the processing on the Explanation of Benefits went toward your deductible or co-pay, that means the condition was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts in the Ineligible column, and it will tell you why your claim was denied in the Explanation section. Keep in mind all Accident and Illness policies have a co-pay and deductible to meet before reimbursing. Unfortunately, we cannot guarantee specific claims outcomes, or the payment of a claim, until all information has been received and reviewed but, we would be happy to review your claims and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website using your email address and chatting with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MST and Saturdays from 6:00 a.m. to 2:00 p.m. MST. We hope this helps to clear up any confusion and that you have a great day. – PF

Posted 3 years ago

“I think the review and refund back to the customer could be faster and a bit more efficient, but otherwise they have made me feel good about the coverage I have for my little man”

Helpful Report

Posted 3 years ago

Hi Samantha, thanks for your thoughts as they are important to us. We are so happy that you feel good about the coverage you have for your little man. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your emails as we’ll send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. We hope you have a wonderful weekend. – PF

Posted 3 years ago

“Slow to process claims, especially when claims include both wellness and illness related charges.”

Helpful Report

Posted 3 years ago

Hi Heather, thanks for your time and feedback. Rest assured your claim processing time is a top priority for us and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days, and wellness claims are processed within 15 days. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Helpful but oversold coverage”

Helpful Report

Posted 3 years ago

Hi Christian, thanks for reaching out to us. We’re glad you found us helpful. If you’d like to review your options to change your coverage for the upcoming policy year, within 30 days of your renewal you can log into our website at www.petsbest.com and under the Benefits button you will find options that can help to adjust your coverage. We would be happy to go over your concerns with you regarding your coverage, and assist you in making adjustments. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00am to 7:00pm MST and Saturday from 6:00am to 2:00pm MST. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“I am happy with your insurance my only issue is your premiums are getting to pricy. It cost me more a month to insure Gaby than my uncle pays for Medicare supplement insurance.”

Helpful Report

Posted 3 years ago

Hi Deborah, thanks for reaching out to us. We are glad to hear you are happy with our insurance. If you’d like to review ways to reduce Gaby’s premium, you can log into our website at www.petsbest.com and under the Benefits button you will find options that can help to reduce Gaby’s premium. We would be happy to go over Gaby’s policy with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00am to 7:00pm MST and Saturday from 6:00am to 2:00pm MST. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“CLAIMS PROCESSING IS SLOW.”

Helpful Report

Posted 3 years ago

Hi David, thanks for your time and feedback. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“It took entirely too long for you guys to process my claims.”

Helpful Report

Posted 3 years ago

Hi Pamela, thanks for your time and feedback. Rest assured your claim processing time is a top priority for us and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days, and wellness claims are processed within 15 days. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Claim process takes forever.”

Helpful Report

Posted 3 years ago

Hi Chinta, thanks for your time and feedback. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Only reccomend buying if you have a new puppy with no issues, otherwise nearly everything is called a preexisting condition and noncovered. Slow turn around time on claims actually paid. In 1.2 years I have spent well over $8,000 on veterinary claims and have been reimbursed for a bit over $1200 with a $500 deductible each year.”

Helpful Report

Posted 3 years ago

Hi Karisa, thanks for reaching out to us. We would be happy to go over your claims processing concerns and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website at www.petsbest.com, and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00am to 7:00pm MST and Saturday from 6:00am to 2:00pm MST. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“Claims are easy to submit, but takes WEEKS to process. Not sure why it takes so long.”

Helpful Report

Posted 3 years ago

Hi Carrie, thanks for your time and feedback. Rest assured your claim processing time is a top priority for us and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days, and wellness claims are processed within 15 days. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“TOO HIGH PRICE FOR INS. TOO LOW RETURN ON REIMBURSMENT”

Helpful Report

Posted 3 years ago

Hi Frank, thanks for reaching out to us. We would be happy to go over your claim processing and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website at www.petsbest.com, and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00am to 7:00pm MST and Saturday from 6:00am to 2:00pm MST. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“Not worth the hundreds of dollars u get monthly and have deductibles and copays when reimbursed.”

Helpful Report

Posted 3 years ago

Hi Alexandra, thanks for your time and feedback. We would be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website at www.petsbest.com, and clicking on the blue talking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00am to 7:00pm MST and Saturday from 6:00am to 2:00pm MST. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“The process takes way too long.”

Helpful Report

Posted 3 years ago

Hi Muthukaruppan, thanks for your time and feedback. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“It takes a long time fir claims to be processed.”

Helpful Report

Posted 3 years ago

Hi Catherine, thank you for sharing your thoughts as they are important to us. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Not for individuals that travel. Pets Best does not appear to reset coverage/benefits annually.”

Helpful Report

Posted 3 years ago

Hi Luisa, thank you for reaching out to us. Our policies are good in the United States of America, Canada, or any region under US government control, such as territories or military instillations/bases in foreign countries. However, if you’re moving or traveling outside the United States of America for over 6 months, you would need to cancel your policy with us. Our annual policies renew on a policy year not a calendar year. On your anniversary date with us (which is your renewal date), the deductible and limit reset on the annual policy, and if you’ve added a wellness endorsement, that’s when the wellness benefits refresh as well. We would be happy to go over your policy territory and renewal with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website using your email address and chatting with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MST and Saturdays from 6:00 a.m. to 2:00 p.m. MST. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“Excessively Long claim processing time. Speed up your claims process. I just waited like 40 days to get a $29 claim processed. Seriously 😒 Speed it up!!!!! Two weeks max!!!!”

Helpful Report

Posted 3 years ago

Hi Ronald, thank you for sharing your thoughts as they are important to us. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“I think Pets Best is really good for illness, but the wellness plan is not worth your money. In my experience whenever I submit a bill for necessary vaccines I get little to nothing back. When I called to ask why ,i was told the plan was just intended to offer a little assistance. Better to save the money and pay your own bills and reduce your illness deductible.”

Helpful Report

Posted 3 years ago

Hello Diane, thank you for reaching out to us. Each of our wellness options are an endorsement that Policyholders can add to their Accident and Illness policy for additional premium. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep each wellness endorsement’s premium reasonable for our Policyholders, they are not designed to fully cover of all your pet’s wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. We apologize for any confusion this might have caused. Thank you for your time and have a wonderful rest of your day. – PF

Posted 3 years ago

“Took longer than usual for reimbursement, but EOB was clear and concise. I have another claim pending so hopefully this one will be quicker.”

Helpful Report

Posted 3 years ago

Hi Lauren, thanks for reaching out to us. We are glad you found the Explanation of Benefits you received to be clear and concise. Rest assured, your claim processing time is a top priority for us, and we are continually working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days and wellness claims are processed in 15 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“The only problem I have it that this insurance does not pay in full for heart and flea medicine. Which I may choose another insurance that does. I had a total bill of 500 and change and was reimbursed only 160. When paying 60 per mo. coverage and reimbursement should be all.”

Helpful Report

Posted 3 years ago

Hello Julianne, thank you for reaching out to us. We are sad to hear that you may choose another insurer. Our wellness options are an endorsement that Policyholders can add to their Accident and Illness policy for additional premium. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep each wellness endorsement’s premium reasonable for our Policyholders, they are not designed to fully cover of all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. We apologize for any confusion this might have caused. Thank you for your time and have a wonderful rest of your day. – PF

Posted 3 years ago

“Since relocating claims office to Florida the processing time is unacceptable. The Pets Best office in Boise was much more customer friendly and efficient. Perhaps time will make a difference.”

Helpful Report

Posted 3 years ago

Hi Gary, thanks for your time and feedback. We are happy you’ve found our Boise staff to be customer friendly and efficient. Our Boise staff are still working to serve you from Boise. However, our mailing address has changed to Florida. Rest assured, your claim processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your emails as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. We hope you have a wonderful day. – PF

Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews