Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims take a while to process.”

Helpful Report

Posted 3 years ago

Hi Jonathan, thanks for your time and feedback. Rest assured your claim processing time is a top priority for us and we are continually working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Overall I am satisfied to have received money back for a very expensive pet bill, however the waiting time took 45 days and cost me quite a bit in terms of not being able to pay off my credit card. Wish I was told it would be a 45 day wait up front instead it said 7-10 business days. Time to start saving for my emergency fund so this doesn't happen again!”

Helpful Report

Posted 3 years ago

Hi Natalie, thank you for sharing your thoughts as they are important to us. We are very happy you’re satisfied with the reimbursement on your claim that has completed processing. Rest assured, your claim processing time is a top priority for us, and we are continually working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Payment takes way too long. They need to change their description from 3-4 days to up to 2 months!”

Helpful Report

Posted 3 years ago

Hi Mindy, thank you for sharing your thoughts as they are important to us. Rest assured your claim processing time is a top priority for us and we are working to process claims faster. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Better than others; However the return time of claims has continued to be VERY LONG.”

Helpful Report

Posted 3 years ago

Hi Jimmie, thank you for sharing your thoughts as they are important to us. We are very happy to hear that you feel we are better than others. Rest assured your claim processing time is a top priority for us and we are working to process claims faster. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“The CSR's are extremely friendly and helpful but it has taken a very long time for claims to be reviewed, processed and refunded.”

Helpful Report

Posted 3 years ago

Hi Susan, thank you for sharing your thoughts as they are important to us. We are delighted that your experience in contacting us has been extremely friendly and helpful as we strive to always deliver the best customer contact experience. Rest assured your claim processing time is a top priority for us and we are working to process claims faster. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Claims take a long time to pay out. It took 3 weeks to be reimbursed for a very basic vet visit.”

Helpful Report

Posted 3 years ago

Hi Christina, thank you for your time and feedback. Rest assured your claim processing time is a top priority for us and we are working to process claims faster. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days, and wellness claims are processed within 15 days. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time, as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“The insurance is good, but the time it takes to receive your refund is way too long!”

Helpful Report

Posted 3 years ago

Hi Troy, thank you for your time and feedback. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“I was somewhat disappointed at the coverage. Less than have of the prescription for the dog and none of the medical bills for either dog. Well I guess you get what you pay for. Discounted coverage coverage at a deep discount”

Helpful Report

Posted 3 years ago

Hi Patricia, thank you for sharing your thoughts as they are important to us. We would be happy to review your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website using your email address and chatting with an Agent. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“I feel a sense of security with this insurance and love the option to have a wellness plan. However it can take up to two months for claims to go through.”

Helpful Report

Posted 3 years ago

Hi Shelbey, thank you for your time and feedback. We are very happy to hear that having your Pets Best Insurance policy gives you a sense of security and that you love having the option to have our wellness plan on your policy. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, Accident and Illness claims are processed within 39-45 days, and Wellness claims are processed within 15 days. Make sure to keep an eye on your emails, as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“It seems items submitted in the past were covered but not this time. I am not convinced that having this insurance is cost effective.”

Helpful Report

Posted 3 years ago

Hi Nancy, thank you for sharing your thoughts as they are important to us. We would be happy to review your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website using your email address and chatting with an Agent. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“Claim processing takes too long.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, thank you for your time and feedback. Rest assured your claims processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Paperwork gets processed slowly”

Helpful Report

Posted 3 years ago

Hi Barbara, thanks for your time and feedback. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“The only complaint I have is it takes too long to get reimbursed. I'm on a tight budget and would like to see processed with in 2 weeks as I was with nationwide before and they are very quick. I like the plan I'm on that's the only reason I haven't switched yet!!”

Helpful Report

Posted 3 years ago

Hi Jamie, thanks for your time and feedback. We’re glad you like the plan you’re on. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Easy to get reimbursed, but reimbursement is much lower coverage then the cost of service.”

Helpful Report

Posted 3 years ago

Hello Stacie & Nick, thank you for reaching out to us regarding the wellness coverage we offer. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. Unfortunately, if your pet is a puppy and requires multiple puppy visits for vaccinations and boosters, depending on what your veterinarian charges for their services, you may use up all your wellness benefits quickly. To keep the premium reasonable for our Policyholders, our wellness endorsements are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. We apologize for any confusion this might have caused. Thank you for your time and have a wonderful rest of your day. – PF

Posted 3 years ago

“Takes to long for an update on your claim.”

Helpful Report

Posted 3 years ago

Hi Dennis, thanks for your time and feedback. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“I think I would be more apt to leave 4 stars or higher if the claims process did not take so long. The problem with the length of time it took is that you pay for the service yourself than have to wait 6-8 weeks to be reimbursed. This is why I got insurance and budget the payment every month, because I do not have $1000 + to pay at once. Yes, I can make it a week without worrying (which is what I was told when I signed up 3-5 days), but not almost 2 months. That makes life much more difficult.”

Helpful Report

Posted 3 years ago

Hi Danelle, thanks for your time and feedback. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“I am finding that a lot is not covered as I perceived this was one of the better insurances for pets.”

Helpful Report

Posted 3 years ago

Hello Clavon, thank you for reaching out to us regarding the wellness coverage we offer. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the premium reasonable for our Policyholders, our wellness endorsements are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. We apologize for any confusion this might have caused. Thank you for your time and have a wonderful rest of your day. – PF

Posted 3 years ago

“So far, I'm a veterinarian and I've found this insurance confusing and time consuming to use. Payment is slow. Their communication is also very confusing at times.”

Helpful Report

Posted 3 years ago

Hi Jody, thank you for sharing your thoughts as they are important to us. We would be happy to review your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website using your email address and chatting with an Agent. We look forward to hearing from you and hope you have a great rest of your day. – PF

Posted 3 years ago

“It took way, way TOOOOO LONG and TOOOO MANY EMAILS”

Helpful Report

Posted 3 years ago

Hi Julia, thanks for your time and feedback. We reach out to Policyholders via email when we are missing important information we require to process a claim. Also, make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Takes months to receive reimbursements”

Helpful Report

Posted 3 years ago

Hi Jason, thanks for your time and feedback. Make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews