Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,952 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the coverage and feel it’s great coverage for the cost, but I am highly disappointed in how long the claims are taking. 47 days for reimbursement on our dog’s dental. Our vet agreed to take payment directly from Pet’s Best, but I’m afraid they won’t in the future with these excessive turn around times.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Great insurance. The claims process has been really long the last year.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Horrible claims process timeframes and complete lack of information given. Competitors are between 7-10 days for claims, they are 37-45 at PetsBest and it took 47 to get mine simply processed, and will still be another week before payment is processed. Ridiculous considering I provided all required documentation including vet records on day 1. It was covered but the process to get there was unacceptable.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Claims take extremely long to be finalized.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Wait time for submitted claims are way too long.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Claims took a long time to get reimbursed done. Also even though the treatment was in 2021 a deductible applied for 2022”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“I’ve been waiting a very long time for reimbursement of a claim, 2 months now. I do love the unlimited maximum benefit and the covered vet office visits and prescriptions.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“I don’t understand how my wellness part can already be used up when his policy just renewed for the year.”

Helpful Report

Posted 3 years ago

Hi, wellness is reimbursed based on your policy renewal date. Renewal is not every January, renewal is based on when you enroll. Your policy will renew 12 months from the enrollment date. If you need help with policy information, we recommend you contact customer care so they can go over your policy details. Have a good day.

Posted 3 years ago

“I got my little dude insurance in the case something happens and I can't cover the cost. He fell off a stool and busted his nail so I took him in. The total bill was $550 so I submitted a claim. I was just reimbursed $120 after around 8 weeks. The turnaround time wasn't great but they covered what they said after my $250 deductible. Hopefully won't have to submit another claim anytime soon but if I do I hope the turnaround time is faster.”

Helpful Report

Posted 3 years ago

Hi, glad to hear the claim was processed in your favor. have a good day.

Posted 3 years ago

“I still have an outstanding claim from 12/1/2021. As I pay $72 a month for pet insurance, I don’t think I should have to wait this long for reimbursement. I also have another claim from 12/23 that hasn’t been addressed.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“EOB was fine, but turnaround time to process claims should be shorter.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“It’s taken longer than 45 days to get approval!”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“I'd rather have it than have no insurance however they were hesitant to want to pay me because of the veterinarian spelled the name wrong on one of the invoices it was tough to get it corrected when really they could have just looked at the description of a dog the dog and seeing that it was the same dog off by one letter”

Helpful Report

Posted 3 years ago

Hi, correct, we cannot process a claim unless the information matches what we have in our system. This is insurance and claims are processed as such. Have a good day.

Posted 3 years ago

“I like pets best, the app, the website, but they are having trouble processing claims in a timely manner. Plus, I submitted a claim for my cat's yearly shots and because I got them a couple of days early, they did not pay the claim. I am wondering what I pay them for. I have been thinking of changing to another insurance, but I still have claims with Pet's Best.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“I love this insurance but have one issue about timely payment. My pug needs an allergy shot once every 4 to 8 weeks. Everytime I file a claim, it is always delayed and the reason is "seeking more information". Why? It's an allergy shot, something she will probably have to have all her life. I'm sure my vet has indicated this in his documentation. I find it unusual that each claim I've submitted gets held up except the 3 initial claims for this situation where deductible was involved. I feel you can do better for this matter.”

Helpful Report

Posted 3 years ago

“Reimbursement took about a week but the limitations on routine vaccines is simply too low. Puppies get vaccinated every three weeks and Pets Best only covers $40 - one vaccine depending in the type. I am still considering if I should shop around.”

Helpful Report

Posted 3 years ago

“Had the insurance for approximate 5+ years and with the $500 deductible did not find it valueable. The cost of the insurance become more expense each year”

Helpful Report

Posted 3 years ago

“Let insurance is important to us. We have a very active dog and she travels everywhere with us. So when an accident happened it was important to have insurance. However, our claim took way longer than expected to be processed/reimbursed.”

Helpful Report

Posted 3 years ago

“Pearl was a wonderful customer service representstive that went a above and beyond when i spoke to her on the phone. Another customer service rep emailed. We satisfied our deductible this year for one of our dogs Sadie, however i am having an issue with a November claim that should have been reimbursed. Not very happy with this.”

Helpful Report

Posted 3 years ago

“The length of time to receive the reimbursement was longer than I expected. It took over a month, hopefully there was a reason for it and it isn't how future claims are done.”

Helpful Report

Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,952 reviews