Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,955 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The period for waiting the claims to be approved too long ! Almost 2 months.”

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Posted 3 years ago

“It took almost a month to get reimbursed and then I don’t believe they sent me the correct amount. Out of a $300 vet bill , they paid $15. It was my understanding it would be 80% reimbursement for a sick pet whose condition was not pre existing.”

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Posted 3 years ago

“I submitted 2 claims at the same time. One has been paid, the other is taking way too long.”

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Posted 3 years ago

“So far it’s been fine. I still have two claims from early November that need to be addressed which is somewhat annoying. Otherwise, the other claims have worked out fine.”

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Posted 3 years ago

“I would give a review with 5 stars had it not been one month for a claim to be processed. Agents were easily contacted by phone but all were apologetic on the length of the claim process. The agents were very nice and helpful. But customers don't want to hear excuses, they want results. My last insurance company paid claims within 3 to 5 days.”

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Posted 3 years ago

“I picked Pets Best because I liked the coverage. But claims take a long time to process.”

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Posted 3 years ago

“My first claim was processed very fast, within days I had a reimbursement. After that, claims took a long time. Only a small percentage of the bill goes to the deductible, so basically my pet has to be sick many times in order to get covered. My plan includes 3-4 vaccines a year and I don’t like the fact that boosters are counted as an extra vaccine. My pet needed 2 vaccines with boosters 2 weeks apart and there went the 4 vaccines covered. Customer service takes a long time to answer the phone and emails. The good thing is the 24/7 vet line which is very convenient and helpful.”

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Posted 3 years ago

“For the most part, they can be counted on to provide reimbursement for things that should be covered. However, I almost always have to resubmit claims after making minor changes because they were rejected for an arguably silly reason the first time around. Processing time is also not great - I often get emails saying "sorry it's taking so long." On the other hand, I did once get a claim processed in a matter of a few days (only once). I also wish I was able to change the %reimbursement to a higher number as part of my renewal, but the user portal did not offer that option (though it is offered to me if I sign on a new pet to the policy). Overall, you will get your claims processed and paid for but it may be a bit painful in the process.”

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Posted 3 years ago

“It seems a lot of things do not get covered when submitting claims. Say over amount allowed when sending bill from vet. We pay a lot to cover pets not sure I will renew policy next year.”

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Posted 3 years ago

“Decent coverage but takes WAY to long to pay claims!!!”

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Posted 3 years ago

“super slow on reimbursement. Others are 30 days or less. they took 2 months”

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Posted 3 years ago

Hi, we appreciate your feedback. Yes, claim processing can take 39-45 days. We appreciate your patience.

Posted 3 years ago

“I was shocked to find out that anesthesia for a spay procedure was not covered. It's not like it's an option during a surgical procedure. Makes me wonder what your idea of "wellness" really is. A spay procedure isn't just to avoid puppies, it's also for the dog's health!”

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Posted 3 years ago

Hi, anesthesia is covered as part of the max benefit limit for the spay of $150. Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 3 years ago

“I disagree with the coverage in the Policy. The copay and deductable should not be deducted both until you reach to max deductible per policy.”

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Posted 3 years ago

Hi, we do not offer 100% coverage, therefore, you will have a copay to meet on all your medical bills before and after you meet your deductible. Have a good day!

Posted 3 years ago

“So far it’s a long waiting period for reimbursement. Thats not what it said when I joined. That’s not acceptable.”

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Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“First claim took a long time to be reviewed and paid. About 8 weeks total. Hopefully this will be better in the future.”

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Posted 3 years ago

“I have only made one claim and it was very slow.”

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Posted 3 years ago

“I mailed in claims for our little Daisy. The agent didn't say that they needed ALL of Daisy's Vet history before processing claims, I would have sent with the first claim. Got an email saying they had contacted our Vet for a health history of Daisy. I just happened to have a Vet appointment and ask if they had been contacted by PetsBest for health history, They had not been contacted. Hmmm. No check yet. I'm not very happy with this insurance. I did get an email of EOB, but no check.”

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Posted 3 years ago

“The claim process took ENTIRELY too long ! And I was given no updates along the way . With that being said, I was satisfied with the payout .”

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Posted 3 years ago

“The requirements for different claims seemed unclear, but customer service made the process easy to understand.”

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Posted 3 years ago

Hi, we are sorry to hear you had a difficult experience with Pets Best. We are happy to hear our customer care team was able to assist.

Posted 3 years ago

“Decent coverage for my pet, the terms of the coverage could be clearer in the documents and the biggest detractor is the very long turn around times for claim decisions and reimbursements.”

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Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,955 reviews