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Pets Best Insurance Reviews

4.3 Rating 28,955 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,955 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Leah I
Verified Buyer
“It has been taking over a month to reimburse for a simple prescription refill. That should be one of the choices for why a claim is being filed so it can be processed faster.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Chelsea W
Verified Buyer
“Sometimes the claim reimbursement process is quick, other times it takes weeks. Inconsistent with timeframe on reimbursement process.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Shantell R
Verified Buyer
“It takes way too long to process claims. Vaccination coverage is poor. Well care coverage is very low.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Robin W
Verified Buyer
“I’m in the middle. Signing up for insurance was an easy process. The claim submission process has been pretty easy. The app and website are very user friendly. I have submitted 2 claims. The most recent claim was processed in a VERY TIMELY MANNER. My second claim still shows as being processed and I have not received any communication on the status of the claims. The process of my second claim is my only downfall and disappointment thus far.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Julia V
Verified Buyer
“I have been a customer for years- originally I really was pleased with how they paid for my dogs medical needs. Lately the claims are taking 30-45 days to reimburse. The premium for my older dog is $160 a month. I just feel frustrated with how much it was raised and the length of time to get reimbursed. I have referred many friends to this company but caution them now on how much the premiums are. I have 6 animals on the insurance plan. Hoping things will get better with this company”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
David D
Verified Buyer
“Have filed 2 claims for each pet. The last claim I filed was already paid but I have heard nothing on the others. Claims were file the 1st of October. Looking for another insurance.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Yvonne R
Verified Buyer
“You would think neutering would be 100% covered. It was not. Vet Charge was 400, insurance reimbursement was $190.00. I pay $86/mo. Not sure about value realized!”
Helpful Report
Posted 3 years ago
Hi, neutering is a preventative procedure and its only covered by our wellness add on plan. We provide the coverage with this plan on our website, your quote form prior to enrollment and your policy documents after enrollment. This plan is optional and benefits are set. The accident and illness policy is meant to cover injury and sickness which are typically higher priced vet bills. Have a good day.
Posted 3 years ago
Tracey B
Verified Buyer
“very slow in processing claims”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Sarah Y
Verified Buyer
“Takes too long getting claims paid”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Kelcey C
Verified Buyer
“I do wish claim would have been handled in a more timely fashion.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Alicia C
Verified Buyer
“I don’t understand why my dogs shots aren’t covered…”
Helpful Report
Posted 3 years ago
Hi, please give us a call to discuss your coverage with our customer care reps.
Posted 3 years ago
Aaron H
Verified Buyer
“Pets Best is okay. They cover a lot and won't usually mess with you. It takes a long time to process claims (a month+). They are lacking empathy and are focused on procedure. In my case, that meant explaining items around the decision to euthanize my dog. Not an easy thing to do, and not kind when they could have called my vet instead.”
Helpful Report
Posted 3 years ago
We appreciate your feedback and are very sorry for your loss.
Posted 3 years ago
Arthur M
Verified Buyer
“You're taking longer and longer to process claims”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Amanda D
Verified Buyer
“My first claim took a month and a half to be addressed, and only part of it. Still waiting on the second part to be acknowledged.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Raven P
Verified Buyer
“Good coverage. Long process time.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Christopher S
Verified Buyer
“Claims take forever, didn't cover as much as I expected/would have liked.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Coverage is based on the plan you selected upon enrollment. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Joshua R
Verified Buyer
“I can’t complain about coverage, however processing/reimbursement time is way too long at this point are used to wait maybe only two weeks maximum now it’s well over a month. If you want to make sure you keep customers you have to be timely in all aspects of claims. I pay my premium on time every month without delay but your reimbursements are taking way too long you’re going to lose a customer if this continues”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Archie D
Verified Buyer
“insurance got more expensive after the first year”
Helpful Report
Posted 3 years ago
Yes, prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. Rates are based on pet's age, breed, and cost of veterinary care in your area. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. We notify you 40 days prior to renewal to let you know what to expect and renewal is 12 months from your enrollment date.
Posted 3 years ago
Gary O
Verified Buyer
“Even though took over 30 days to process we were happy that Casper was covered”
Helpful Report
Posted 3 years ago
Hi, glad to hear your pet was covered. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Cindy P
Verified Buyer
“Very long wait to get answers on my claim. Q&A wasn't helpful at all”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,955 reviews
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