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Pets Best Insurance Reviews

4.3 Rating 28,955 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,955 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lynn R
Verified Buyer
“Every year I have to go through review for a preventative medication my dogs are on due to your staff trying to tell me it's not on your formulatory list. It's a preventative medication, not for a medical problem, my dogs are healthy, have no issues. Other than that I'm good.”
Helpful Report
Posted 3 years ago
Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits. Wellness is only covered if you include wellness coverage with your plan.
Posted 3 years ago
Michael D
Verified Buyer
“Takes forever to complete claims”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Patricia G
Verified Buyer
“Very slow at processing claims.”
Helpful Report
Posted 3 years ago
Alina P
Verified Buyer
“Although I opted in for this insurance after having this for a year and doing the math as well as input from family to take the money and put into savings i realized i am wasting money away. 12 months @ $40 estimated is $480 a year I received a total of $255 back and the other $225 could have gone somewhere else such as food for my family. So once the money is received I am canceling this and just opening a savings account for the dogs.”
Helpful Report
Posted 3 years ago
We appreciate your feedback and wish you the best.
Posted 3 years ago
Kathleen S
Verified Buyer
“Very slow the pay. Insurance doesn't cover dental which is the most needed expense.”
Helpful Report
Posted 3 years ago
William M
Verified Buyer
“Expensive, however they do reimburse for what’s covered. The real issue is that they take a full month to review and issue payments regardless of size. In years past it would be 5 days or less. Thoroughly considering a change in provider as I don’t feel that it’s acceptable in any way.”
Helpful Report
Posted 3 years ago
Hi, we appreciate your feedback. You are correct, claim processing time is on average 39-45 days. We thank you for your patience.
Posted 3 years ago
Kaitlin M
Verified Buyer
“Time to process is terrible”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Angel A
Verified Buyer
“Unfortunately, we were not satisfied with our first claim. The 15-day processing period was more than doubled, our unlimited annual coverage was limited, and our reimbursement was significantly less than 90%. We hope that things improve in the future. Pets Best was very respectful and courteous throughout this process.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Kent K
Verified Buyer
“Everybody is super nice and considerate and very professional when it comes to Customer Service on the phone one complaint I have is a big one is when I file a claim it takes between five and six weeks for the claim to be settled and during those weeks I get lots of emails apologizing for how long it takes to settle the claim I just think when I take my little kitty to the vet for a minor injury or minor problem it shouldn’t take up to six weeks to settle the claim .. also when I look at the final claim after they finished it I see lots of small deductions that they do they take that stop them from having to make additional payments I guess that’s in the small print with a tiny print that I missed but it’s a little frustrating to see all the tiny deductions that they takeoff to eliminate having to pay me or satisfy my deductible again it’s probably in the small print that’s difficult to find so I’m not saying they’re lying or being deceitful I’m just saying claims take too long to process and there’s too many minor deductions they takeoff I pay close to $400 a year with a 250 deductible and a 90% payment I think it’s pretty expensive and so far I’m not all that impressed mainly due to the fact that claims take 5 to 6 weeks”
Helpful Report
Posted 3 years ago
Hi, we appreciate you taking the time to leave us a review and thank you for your feedback.
Posted 3 years ago
Maxine B
Verified Buyer
“My experience in general is that they are mostly available to talk to but review of claims are overly long and drawn out. The most recent claim experience was very unsatisfactory, in that they kept asking for things I had already sent, over and over. When I ended up calling to ask what was going on and why they kept asking for things I'd already sent, they seemingly acknowledged that all those requests were in error on their part and they finally took care of it. Their EOB's are clear.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Esther S
Verified Buyer
“Took them 1 month to review my claim. I won’t renew it”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Madeleine C
Verified Buyer
“TLDR: good for emergencies. Nurse line is good. Don't go to the vet till insurance is active. Having pet insurance is great. The claims process/interface is really easy to use and we typically hear back pretty quickly. We had an issue where our dog might've needed surgery and her emergency visit and x-ray were almost entirely covered. We've also used the nurse line a few times which we like a lot. My biggest frustration is that our dog's allergies are not covered. The day before our insurance took effect we had our first vet visit for a checkup/vax. We made the mistake about asking about paw chewing. As new dog parents we didnt know it could be caused by allergies, boredom, etc... Now her allergies are a pre-existing condition. Our vet disagreed with the ruling and wrote an appeal letter but no change. I 100% understand that policies are necessary but it was frustrating to have something seemingly innocent, the literal day before her insurance kicked in mean she will never be covered for her allergies.”
Helpful Report
Posted 3 years ago
Hi, we appreciate your feedback. Claims are processed with the documentation received from your vet. If you disagree with the claim decision, you are welcome to file an appeal with supporting documents.
Posted 3 years ago
Ceshia W
Verified Buyer
“Each visit is always over $100, my insurance only covered part of the first few visit and I'm a year in. My out-of-pocket expense is less than what I am paying for insurance on an annual basis.”
Helpful Report
Posted 3 years ago
Hi, we are happy to hear your pet has been doing well. Insurance is for the unexpected accidents and illnesses your pet may have during the year. Much like your car insurance, you have it in case something happens but dont wish to have to use it as that means you were in an accident. If you would like to explore more affordable options please visit your customer portal on our website to review downgrades or give us a call!
Posted 3 years ago
Russell A
Verified Buyer
“Wait time for Claim reimbursement is way to long”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Celeste E
Verified Buyer
“Love the service. However it took them way to long to give you the money back.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Judy C
Verified Buyer
“The insurance itself is good but, the delay in paying claims is too long.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Tara C
Verified Buyer
“Long wait for claim processing.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Jessica G
Verified Buyer
“I’ve had to file a claim twice, other than it taking over 30days and long hold times to speak to a representative my experience has been “ok”.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Randall G
Verified Buyer
“PLEASE SPEED UP YOUR REIMBURSEMENT PROCESS!!!”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Frank C
Verified Buyer
“way too slow to process claims. can't get through customer service.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,955 reviews
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