Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,923 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a single dollar of my claim was covered by the insurance. I am confused. What is the point of having insurance if it will not cover any of my pets medical bill?”

Helpful Report

Posted 1 year ago

Hi Samantha, thanks for your time and feedback. Unfortunately, in order to provide affordable coverage for our pet parents, any condition that shows signs or symptoms prior to the policy start date or during the policy waiting periods is not covered by the policy. Our Accident and Illness policy waiting periods are 3 days for Accidents, 14 days for Illnesses, and 6 months for Cruciate Ligament events. These waiting periods start from the effective date of the policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You’re welcome to contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We hope you have a good day. - AS

Posted 1 year ago

“The Pets Best Customer Service told me that the $7,000 limit on an illness was an annual limit. After we renewed with a $5,500 Premium, they denied prescription refills saying that the $7,000 was a lifetime limit.”

Helpful Report

Posted 1 year ago

Hi Jill, thank you for sharing your thoughts as they are important to us. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. Our older per-incident policy plans included a per-condition limit which is for the life of the policy. Please note, that on these plan types, there is a separate limit for each condition. You can identify the type of plan selected by referencing your Declarations page under Documents and Forms on our website. If you’d like, we’d be happy to go over your coverage concerns with you in more detail. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I am a practicing attorney and cannot make any sense of the contradictory policies for what is covered and what is not covered. It has resulted in me spending almost $1,000 in premiums to Pets Best over the last year and a half and getting more expenses denied than covered. I am deeply, deeply unsatisfied with this product and will be looking at competing offers.”

Helpful Report

Posted 1 year ago

Hi Ryan, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I have only had one claim with Pets Best and so far I'm not impressed. I submitted all the required documentation for reimbursement on October 29th, 2023 and it's nearly 30 days later and I have not been reimbursed. If this is the best they can do I'll go back to my previous provider. They paid within a few days of my claim.”

Helpful Report

Posted 1 year ago

Hi Sheila, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“They take forever to pay and have hidden out clauses to avoid paying for recurring charges. We have Nationwide for our other dog and they are way better. Don't bother.”

Helpful Report

Posted 1 year ago

Hi Joel, thanks for your time and feedback. Please note, that you can find your Policy Information including all policy exclusions under Documents and Forms in your account on our website. If you’d like, we’d also be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Claims aren’t looked at completely”

Helpful Report

Posted 1 year ago

Hi Elizabeth, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“This pet insurance is the most unsatisfactory one I have ever come across.”

Helpful Report

Posted 1 year ago

Hi Ruhollah, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“It seems for one reason or another I submit bills, it takes forever to process and I’m lucky if a tiny fraction is reimbursed.”

Helpful Report

Posted 1 year ago

Hi Isabella, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Terrible service and terribly slow in reimbursing claims. I had to contact the State of Connecticut Insurance Department in order to get paid. I will ever use this company again. STAY AWAY!”

Helpful Report

Posted 1 year ago

Hi Luke, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Claims take forever to review. I would not personally recommend for pet insurance.”

Helpful Report

Posted 1 year ago

Hi Jennifer, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“I am very disappointed by my experience with Pets Best health insurance. Here are my two negative experiences: 1) I reached out before my dog's cherry eye removal surgery, and the person on the call REFUSED to tell me if this procedure would be covered by my insurance. The initial place wanted to charge me a lot, so if it wasn't covered, I needed to go somewhere else. So, I canceled my dog's surgery and found another vet for half the cost. Now, I don't know if any of that is covered. 2) It takes months to get reimbursed without any sort of communication. My friend told me her pet insurance pays her back within days.”

Helpful Report

Posted 1 year ago

Hi Stephanie, thanks for your time and feedback. Unfortunately, we cannot guarantee specific claims outcomes, or the payment of a claim, until all information has been received and reviewed. Once the review of your claim is complete, you will receive an Explanation of Benefits via email. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“They hardly cover anything…”

Helpful Report

Posted 1 year ago

Hi Monica, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Severely slow to turn around status on claims. It seems like every claim I submit, three weeks later I get an email from them apologizing for the delay. Then another several weeks after that to get processed.”

Helpful Report

Posted 1 year ago

Hi Eddie, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received and take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“This company does everything it can to nickel and dime you and not pay out when you have an actual claim. Save your money.”

Helpful Report

Posted 1 year ago

Hi Daniel, thanks for your time and feedback. We’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Every claim I’ve made took so long to be reimbursed, by the time I got it, I had recovered from the hit of the accident. Every time they come up with so BS excuse on why it’s taking so long for the claim. I think this “insurance company” is a joke. Once I actually get my claim reimbursement my policy will be canceled. If you’re reading this, take your business elsewhere.”

Helpful Report

Posted 1 year ago

Hi Kenneth, thanks for your time and feedback. We strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“I spend approximately $100 per month to insure two puppies. It seems like every claim I make with PetsBest, provides no financial benefit. I am considering canceling my insurance.”

Helpful Report

Posted 1 year ago

Hi Raymond, thank you for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy. Keep in mind all Accident and Illness policies have a Policyholder-chosen per-pet copay and deductible that must be met before reimbursing on eligible claims. Additionally, our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or copay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I called last week I cannot log into my account. They said they could not help me. If you can not help me to get into my account then I might as well cancel it.”

Helpful Report

Posted 1 year ago

Hi Joyce, thank you for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. Our Customer Care team can help you reset your password and/or suggest some basic steps to resolve common technical issues, however, if the problem is outside of their scope they may suggest seeking outside assistance for more complex technical issues. We apologize for any inconvenience and hope you have a great rest of your day. -AS

Posted 1 year ago

“First time I have been disappointed!! Cookie broke teeth and the claim was denied because they classified it as teeth cleaning!!! Very disappointed”

Helpful Report

Posted 1 year ago

Hi Susannah, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I submitted a claim with all the required documents provided by the pet clinic, nothing was missing and the claim took 3 weeks to get processed. That’s too long compared to other pet insurance that I previously had.”

Helpful Report

Posted 1 year ago

Hi Leslie, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Nothing is covered.”

Helpful Report

Posted 1 year ago

Hi Steve, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,923 reviews