Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,521 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,521 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This insurance is pretty trash. The most important things it should pay for it doesn’t(flea/tick, immunizations, heartworm). It’s a waste of money and I will be cancelling my policy very soon!”

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Posted 1 year ago

“Pets Best is always on top of things and pays quickly. I referred 3 others and they are satisfied as well.”

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Posted 1 year ago

“The coverage is good and the price also reflects a good value. However it does seem to take a long time to process claims if that is something that is important to the consumer.”

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Posted 1 year ago

Hi Julia, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Pets Best have been transparent, efficient, quick to respond and their team members are really caring. They met my needs and expectations.”

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Posted 1 year ago

Hi Dinah, thank you so much for sharing your positive feedback with us. We are happy to have you as part of our Pets Best family! - PF

Posted 1 year ago

“Pets best is the best . They were very helpful in helping me file my claims and I received more than I originally thought back ! .”

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Posted 1 year ago

“Excellent communication via email and customer service phone.”

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Posted 1 year ago

“I never have any issues with them when I submit a claim. They are very fast and friendly when processing my claims! Thank You”

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Posted 1 year ago

Hi Barbara, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Claim was processed fast”

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Posted 1 year ago

“Review times are getting somewhat shorter which is appreciated. Previously the claim review/ reimbursement was extremely slow.”

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Posted 1 year ago

Hi Claire, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“The representative was very friendly and helpful. She answered all my questions and explained everything.”

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Posted 1 year ago

“I've been a PetsBest customer for a few years now. They are doing a good job at processing claims quickly and thoroughly. Best value that I can find for pet insurance. I highly recommend.”

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Posted 1 year ago

“Your company is the best with easy access to filing claims and great cutomer service”

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Posted 1 year ago

“When I needed help with process of submitting a claim, they were so helpful and clarified all my questions and concerns.”

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Posted 1 year ago

“Always have made good on their promises! I'd have had to pull from my 401k if it wasn't for them!”

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Posted 1 year ago

“Such an easy claim submission process!”

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Posted 1 year ago

“Easy to file a claim and is processed promptly.”

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Posted 1 year ago

“Love this company. Fast easy turn around in repayments”

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Posted 1 year ago

“Pets best has never let me down. I’ve had it for years. This year alone I’ve saved over 12,000$. There’s nothing worse than worrying about paying for vet bills while your pet is suffering. I highly recommend and will never go without it!”

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Posted 1 year ago

Hi Theresa, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 1 year ago

“Great company!”

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Posted 1 year ago

“I recently submitted a claim for my dog’s surgery. It was very easy to submit the claim and I received payment in a reasonable amount of time. I am also happy with the coverage amount.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 31,521 reviews