Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,744 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just signed up my puppy and submitted my first claims. Both wellness. They took over two weeks to process. I was not expecting it to take that long. I hope it’s not that long every time.”

Helpful Report

Posted 1 year ago

Hi Regan, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Honestly I pay far too much to only get 5% back on a neutering”

Helpful Report

Posted 1 year ago

Hi Robin, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Charged me more inspite of no claims from before. I just did a claim just now then did not even cover much.”

Helpful Report

Posted 1 year ago

Hi Cherey, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Claims process took a while, but other than that pretty good. Employees very helpful and friendly.”

Helpful Report

Posted 1 year ago

Hi Danielle, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“App is way too glitchy and constantly not loading”

Helpful Report

Posted 1 year ago

Hi Edgar, thank you for sharing your thoughts as they are important to us. We understand your concerns about the app functionality. Pets Best strives to provide a seamless experience. Please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Takes a long time to get claims back .”

Helpful Report

Posted 1 year ago

Hi Isiaac, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Website is very easy to use and submit claims, and they get back to you in the time frame promised. My major issue is what is covered or not; if your vet is vague or they don’t know exactly what is wrong or you decide not to do expensive tests to get a specific diagnosis, they will not cover it.”

Helpful Report

Posted 1 year ago

Hi Kelly, thank you for sharing your thoughts and feedback. We understand your concerns about coverage. This is true for our Accident Only plan, which does not cover any undiagnosed conditions due to being a limited policy. Our Accident and Illness coverage works a little differently and may include coverage for undiagnosed conditions, so long as there were no signs and symptoms that manifested prior to the policy or within the applicable waiting periods. For information on our Accident Only or Accident and Illness policy coverage, we recommend that you reach out to us. You can contact us by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another available option is to chat with an agent by going to our website and clicking on the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“The app is very easy to use(runs a bit slow). I feel that the policy doesn’t covers as much as it initially implies it will. I still find the value to be good because emergencies happen and our furry friends need coverage.”

Helpful Report

Posted 1 year ago

Hi Molly, thanks for your time and feedback. We understand your concerns about coverage. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Takes way too long to get reimbursed!”

Helpful Report

Posted 1 year ago

Hi Traci, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Read the fine print re coverage”

Helpful Report

Posted 1 year ago

Hi John, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“People beware the insurance goes up every year as your pet ages ! This is not cool & I will be looking for a new company”

Helpful Report

Posted 1 year ago

Hi Juli, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“1. It would be beneficial if claims could be submitted without choosing a category (for example having to select wellness or illness) because the claim sometimes falls under both categories or one category would reimburse more than the other. 2. There are supplements, vitamins, etc that some animals do much better in that RX. If you have the pets health as a top priority you should consider covering those. 3. You should be able to add coverage later on as needed (i.e. acupuncture or chiro) without considering everything a pre existing condition. Again, if the pets well being is too of mind these should be able to be added without "penalty".”

Helpful Report

Posted 1 year ago

Hi Ryan, thanks for sharing your thoughts as they are important to us. We appreciate you taking the time to submit your suggestions and look for ways to better your experience. If your claim includes services for both Illness and Wellness, we suggest submitting your claim under the illness option. Pets Best will separate the Wellness items onto a separate claim automatically so you don't have to worry about doing this on your end! We understand your concerns about the policy coverage and limitations for vitamins/supplements and upgrades. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I find that pets best is average. I believe there should be better plans for senior dogs.”

Helpful Report

Posted 1 year ago

Hi Hannah, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I have the wellness for a puppy and it ends up that they don't pay as much as I thought. Vaccines are cheap but they don't cover the doctors fees which are expensive. Turns out that it is realy for extreme misfortunes.”

Helpful Report

Posted 1 year ago

Hi Cecilia, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“No problems getting paid on claims but it takes a while. (3 weeks)”

Helpful Report

Posted 1 year ago

Hi Jacqueline, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“This was by far the longest turnaround time since Covid hit. When I inquired 20 days later I was told claims can take up to 42 days. This was something I never heard before. Honestly, I think the service representative pulled a number out of thin air.”

Helpful Report

Posted 1 year ago

Hi Henry, thank you for your time and feedback. We understand your concern about faster claim processing. Claims are processed in the order they're received and can take between 15 and 42 days currently. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Many problems with the claims department. Finally the only one to solve it was an employee of VetCo who took exceptional interest in our Case. Claim issued in December was finally rejected after it stated I did not supply them with the information needed. Never received that request. The big problems with the latest claim that was finally approved. No one from claims ever actually talks to you. No Manager is available and causes terrible customer relations with customers.”

Helpful Report

Posted 1 year ago

Hi Arlene, thank you for sharing your thoughts as they are important to us. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“The primary reason I have Pets Best Insurance is to cover catastrophic expenses which may be unforeseen. However I wish they would underwrite preventive care and wellness to more reasonable thresholds. Nothing is more frustrating than getting $30 paid when you have $140 vet bill for wellness care. What is wellness care? A simple blood test annual wellness care looking for problems before they occur. Also routine vaccinations. I pay $720 per year or $60 per month and maybe I get back $200. They could do better and still make money. That is the reason for three stars out of five stars. The interface and claim submittal is extremely easy and straightforward using a smart phone. Log onto their website and take a picture of your invoice, answer a couple questions and awway you go...”

Helpful Report

Posted 1 year ago

Hi Walter, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Claims take too long”

Helpful Report

Posted 1 year ago

Hi Carmen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Long processing time, but helpful customer service.”

Helpful Report

Posted 1 year ago

Hi Rachel, thank you for your time and feedback. We are happy to hear your experience with customer care has been positive and we understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,744 reviews