Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,914 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,914 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to love PetsBest. But lately I seem to be paying more each month (now it’s almost $500/month-more than my own insurance) and receive little in return. When I submit, there is always something that can’t be paid. I am very seriously considering reducing or canceling as I am receiving no benefits.”

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Posted 1 year ago

“It took a long time to get my claim settled and I still have not receive any payment. This usually doesn't happen, and I am very surprised this occured this time.”

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Posted 1 year ago

“It takes them a really long time to review claims--longer than my terrible health insurance. C'mon, it's for a dog, you cover specific things and the claims I submit are for the same things each time. It shouldn't take this long.”

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Posted 1 year ago

“Pets Best was the best deal when I decided to get it for my dog, but in the years since they have increased the mo they rate to an absurd amount. I spoke to several customer care representatives and no one was able to give me a real reason why. Be careful what pet insurance you choose - because you are locked in! Although I don’t appreciate the monthly rate, Pets Best is reliable, easy to use, and does not try to pick apart my claims. I wouldn’t necessarily recommend based on the frequent price increases, but I would not NOT recommend.”

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Posted 1 year ago

“Claims are paid fast. The benefits and services covered are very good. The website is easy to use. My only complaint is that the price has skyrocketed. I started my plan in 2018 and since then (to 2024) my premium has almost tripled. I'm sure the fact that Synchrony acquired Pets Best in 2019 put additional pressure to increase prices for more profit and, of course, the explosion of pandemic pets and generally high inflation including vet and drug prices play a big part. With the much higher prices, it really is no longer worth it and I probably wouldn't buy it for my next dog... which is unfortunate because it does make me "feel" better having it despite knowing I would most likely come out ahead paying everything out of pocket.”

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Posted 1 year ago

“The process used to be quick and now it is very slow, not sure why.”

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Posted 1 year ago

“Coverage is good but takes forever to get reimbursed”

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Posted 1 year ago

“Be careful. Good overall… but lots of loopholes to figure out how not to pay. Claims take a while to process 1-3 months.”

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Posted 1 year ago

“Every time I submit a claim, I ALWAYS wait much longer to receive my EOB or refund than I am told I will have to wait. It gets frustrating after a while. However, this is one of the cheaper options for me in order to have a plan that works for me. The EOBS can be a bit confusing to read at times as well. Customer service is always great though. When I call with questions or problems they are happy to help.”

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Posted 1 year ago

“I have used Pests Best for over 8 years. They do make it easy to submit claims online. They are getting better when it comes to processing. For quite awhile, the processing was slow. Reason for only 3 stars is it is imposbble to change plans as all "pre-existing conditions" will not be covered under a new plan. I wanted to include more coverage on my Golden retriever as the cost of annual coverage ($1,800.00) is getting to outweigh having a $5,000.00 max per year plan.”

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Posted 1 year ago

“I really have no complaints except that you continue to raise my premium due to the ‘breed’ I have but there hasn’t been any claims file for my dog or cat. What a shame.”

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Posted 1 year ago

Hi Magdalena, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“..... ......”

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Posted 1 year ago

“Sent info in three times plus called and every time I got a different answer want you need. I am starting to look for other pet insurance .”

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Posted 1 year ago

Hi Nancy, thanks for your time and feedback. We regret to learn you've had a negative claim experience. We are happy to review your claims with you and assist with submitting a complete claim for a smoother experience. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Great insurance but it should cover more for the price increase”

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Posted 1 year ago

Hi Judy, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Overall I am satisfied but I wish we would get notifications for when we are able to take our pets for their wellness checks. I took my dog last year on 5/17/2023 and then this year on 5/15/2024 and they did not cover the visit or the required shots as I was was 2 days early and they said not covered because they said was already paid for the year. Seems like a lot of money I pay every month for that not to be honored to be paid. I will have to rethink if pet insurance is worth it.”

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Posted 1 year ago

Hi Kelly, thanks for sharing your thoughts as they are important to us. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. We're sorry to learn about your recent experience with your Wellness benefits. Please note, that your Wellness benefits reset at your annual renewal each year. Your renewal notice, which goes out 30-45 days prior to renewal, serves as a reminder of your upcoming renewal and benefit reset. You may also elect to make changes to your Wellness plan at your renewal by removing, changing, or adding a Wellness option. If you have any additional questions about your Wellness plan, you can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Good health benefits are limited so why should I continue to pay for them? I had a 210 dollar wellness charge and I was reimbursed $30.”

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Posted 1 year ago

Hi Carol, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“When we first joined, the claims would go through fairly quickly. Now , it takes months for claims to be processed. Also there is no way to see when your deductible resets or how much you have left to meet . There is also no clear way to see if you’re getting refunded since you can’t track your deductible.”

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Posted 1 year ago

Hi Karla, thank you for sharing your thoughts and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. To track your deductible through your Customer Account, simply go to My Pets and select Policy Details. There, you can view your plan for each pet along with the deductible amount satisfied for the policy term. The renewal date and policy number will also show above your listed pets. For additional questions or assistance, you can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“The lag time to receive reimbursement takes much too long, a month or more and they split the submission up into multiple orders which makes it much harder to monitor.”

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Posted 1 year ago

Hi Steve, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Customer service is great and quick to get thru. I am not happy thou with how long they take to review your claim.”

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Posted 1 year ago

Hi Paul, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Not sure I am satisfied with the wellness benefits. Took a young dog for her first dental and most denied. Took her for spay and all denied due to dental surgery. Wellness is paid at a very low rate.”

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Posted 1 year ago

Hi Jackie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Our BestWellness endorsement is the only endorsement where we offer reimbursement for a pet’s spay, neuter, or teeth cleaning. The BestWellness plan covers up to $150 of the total cost of the surgery/procedure. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,914 reviews