Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,918 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Becoming too expensive. For its cost, the reimbursement time is too slow.”

Helpful Report

Posted 1 year ago

Hi Sherina, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Claims take way to long to get processed.”

Helpful Report

Posted 1 year ago

Hi Rodolfo, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It's OK, seems like you don't pay very much back.There's always a reason.It's not covered under your policy.so am I happy not really. Not sure.I will stay with you guys much longer”

Helpful Report

Posted 1 year ago

Hi Garry, thanks for sharing your thoughts as they are important to us. We empathize with your frustrations around understanding your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. Additionally, our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Policy Information and Wellness Schedule under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim(s), we're happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“VERY slow at paying claims. I got paid for a claim I submitted 2 days ago within 24 hrs but one I submitted over 2 weeks ago nothing.”

Helpful Report

Posted 1 year ago

Hi Lee Ann, thank you for your time and feedback. We understand your concern about claim processing times. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Easy to submit claims, some claims get approved quickly, others take much more time. The ones that take more time, not sure always why.”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I love that Pets Best provices both preventative and emergency care. My 5 1/2 year old Springer Spaniel has needed both! My dissapointment is how long it takes to get re-imbursed. My ESS was diagnosed with lymphoma and the chemo bills add up fast. I ended up taking out CareCredit because I couldn't see myself putting thousand of dollars on my existing credit cards. I just hope the payouts come before my 6 month credit comes due and I will have to pay interest at 27.9%!!!!!!!!”

Helpful Report

Posted 1 year ago

Hi Deborah, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Every claim I have submitted has taken a very long time to process. I just feel that It shouldn't take a whole month to process a claim that is very simple. I'm unsure to why I always have to reach out to the vet to get additional information. I thought that it was the insurance responsibility to do so. My monthly payment for the service is always paid on time, and would just appreciate things being completed in a more timely manner.”

Helpful Report

Posted 1 year ago

Hi Shelby, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Takes a long time to process a claim.”

Helpful Report

Posted 1 year ago

Hi Kristi, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“We have submitted three claims. The first still hasn’t been settled. The second two have. The first is the largest claim and I don’t understand why it’s not completed.”

Helpful Report

Posted 1 year ago

Hi Gregory, thank you for your time and feedback. We understand your concern about consistent claim processing times. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The coverage is not so good”

Helpful Report

Posted 1 year ago

Hi Angie, thanks for your time and feedback. We understand your concerns about coverage. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Takes too long to process claims. Shouldn't take 3 weeks.”

Helpful Report

Posted 1 year ago

Hi Allen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Pets Best has decent coverage for a resonable price. I recently made my first claim and the reimbursement period was about 30 days. I felt that was excessive for such a straight forward vet bill. All expenses were covered that should have been, which I did appreciate. However, I do not appreciate the way they calculate their reimbursement amounts. I was charged a 20% co-pay on expenses that I was fully paying, before I met my deductible. Therefore, my deductible ended up being $600 instead of $500 because of that 20%.”

Helpful Report

Posted 1 year ago

Hi Crystal, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“excessive delay in refunding money for a claim”

Helpful Report

Posted 1 year ago

Hi Jose, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It takes very long and bare minimum covered even thou I have the higher tier.”

Helpful Report

Posted 1 year ago

Hi Graciela, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Need to process claims faster. Additionally, too often say something is a pre-existing condition.”

Helpful Report

Posted 1 year ago

Hi Suzanne, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The delay in processing is pretty disappointing”

Helpful Report

Posted 1 year ago

Hi April, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Customer Service is very easy to reach. The app doesn’t actually work, however the claims process on the website is easy and straightforward. My biggest issue is that reimbursement takes FOREVER- they say it can take up to 42 days and I’m convinced they use the entire time just to hold onto the money as long as they can. My pet has chronic issues, and her routine meds for those used to be reimbursed rather quickly, but no longer. Makes it difficult to manage credit card bills.”

Helpful Report

Posted 1 year ago

Hi Stephanie, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“We pay 116$a month for coverage and they've paid hardly anything out towards our dogs care. 150$ out of a vet bill that was $1080 for a spay and gastroplexy to prevent stomach turning in our Great Dane. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Sean, thanks for sharing your thoughts as they are important to us. We understand your concerns about preventative coverage. Our BestWellness endorsement is the only endorsement where we offer reimbursement for a pet’s spay or neuter. The BestWellness plan covers up to $150 of the total cost of the surgery. If you subscribe to EssentialWellness or do not subscribe to a wellness endorsement at all, there would be no coverage for a spay or neuter, as preventative care is a direct exclusion of our Accident and Illness policy. Unfortunately, Gastropexy for the prevention of stomach torsion is not covered by any of our policies, as it’s an elective and preventative procedure, which is excluded. You can find your Policy Information and exclusions under Documents and Forms in your account on our website. If you’d like, we’d be happy to go over your claim and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I have already had to request some refunds and some of them took too long to receive a response, in addition to the refunded amounts being much lower than expected. I don't know if it's a good plan, I'm evaluating other options now.”

Helpful Report

Posted 1 year ago

Hi Bruno, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I have had PB for a few years and have been pleased however recently it is taking much longer to process & get a decision.”

Helpful Report

Posted 1 year ago

Hi Rosemary, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,918 reviews