Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

“Too long to process claims and basically denied everything.”

Posted 3 years ago

Hi Amanda, thanks for your time and feedback. Rest assured, your claim processing time is a top priority for us, and we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days currently. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the policy waiting periods, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. If you would like to dispute your claim determination, you can call us to obtain and Appeal Form for your claim and submit it with supporting documentation. If you choose to appeal, please allow 90 days for appeals processing. To have assistance with a pet’s routine care, the Policyholder must subscribe to one of our wellness add-on endorsements, as routine care is directly excluded by the Accident and Illness and Accident Only Policies. Policyholders can add a wellness endorsement within 30 days prior to their pet’s policy renewal for the effective date of their renewal by logging into their account on our website and clicking on Benefits underneath their pet’s name, or by contacting our Customer Care Team. We’d be happy to go over your claims processing and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“I’m completely disappointed with Pets Best Pet Health Insurance. When I got the covered at first I was expecting a company that would take care of my Pet Veterinarian Bills so I wouldn’t have to worry about it. Instead, they make me pay the most so they can pay less. One of the times I had to pay on my own. My coverage is for accidents and illness, but make sure your pet gets only in one accident or else they won’t cover it anymore. Sounds like a joke but actually happens at Pets Best Pet Health Insurance. Do not get coverage from them!”

Helpful Report

Posted 3 years ago

Hi Gabriela, thanks for your time and feedback. We’re sad to hear you’re completely disappointed with us. When you receive an Accident and Illness claim Explanation of Benefits from us, if any of the processing went toward the co-pay or deductible, that means the claimed condition was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as ineligible, and it will show why it was denied in the Explanation section to the right. Keep in mind all Accident and Illness policies have a Policyholder chosen co-pay and deductible that must be met before reimbursing. To have assistance with a pet’s routine care, the Policyholder must subscribe to one of our wellness add-on endorsements, as routine care is directly excluded by the Accident and Illness and Accident Only Policies. We’d be happy to go over your claims processing with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“I signed up my 2 dogs and recently submitted my first claim. We are still trying to resolve this claim that was submitted over a month ago!!!! Customer service does not help you at all!!!! I would never recommend this company with all the other choices out there. I thought I did enough research to find the right company but it has just been a nightmare!!!! And claims take 40+ days, they say 30 but that's not the truth!!”

Helpful Report

Posted 3 years ago

Hi Karyn, thanks for your time and feedback. We called and left a voice message for you today. Rest assured, your claim processing time is a top priority for us, and we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days currently. This time frame starts from the date we receive all the required documentation to process your claim, such as a complete legible itemized invoice showing your name, your pet’s name, service/medication name and price, and proof of payment to your veterinarian/pharmacy for the full amount of the services/medications on the invoice. We’d be happy to go over this information further with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“If you are looking for a pet insurance company that doesn’t reply to your emails, places you on hold for a long period of time, and tells you that the surgery will be covered only to find out 40 days later they won’t pay you back a cent, then you found just the place. I am shocked at the lack of customer service and support I have received.”

Helpful Report

Posted 3 years ago

Hi Grace, thanks for your time and feedback. We apologize, it sounds like you’ve had a very frustrating experience. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the policy waiting periods, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. If you would like to dispute your claim determination, you can submit an Appeal Form for your claim to us with supporting documentation. Please allow 90 days for appeals processing. We apologize for any inconvenience this may cause. We hope you have a great rest of your day. – PF

Posted 3 years ago

“Choose to hold back payments to make interest on my money”

Helpful Report

Posted 3 years ago

Hi Kimberly, thank you for your time and feedback. Rest assured your claims’ processing time is a top priority for us. We are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days currently. We apologize for any inconvenience this has caused and appreciate your patience. – PF

Posted 3 years ago

“very dissatified. claim took way to long and was denied”

Helpful Report

Posted 3 years ago

Hi Judy, thank you for your time and feedback. We’re sad to hear you’re very dissatisfied with us. When there is a claim with both medical treatment and wellness items on the invoice, we split the claim into two claims and process one for Accident and Illness, and one for Wellness. The Exam is usually processed toward the Accident and Illness policy and not the Wellness policy as the pet was treated for a condition during the Exam. Medical claims are processed within 40 days and wellness claims within 20 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. Make sure to keep an eye on your emails as we send you the Explanation of Benefits for each claim via email once your claims have completed processing. You can also view your claims under View Claims in your account on our website. We’d be happy to go over your claims processing and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“The reason I chose Pets Best is because I was told that it would not take months to be reimbursed on a claim. That was a lie.”

Helpful Report

Posted 3 years ago

Hi Janet, thank you for your time and feedback. Rest assured your claims’ processing time is a top priority for us. We are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days currently. We apologize for any inconvenience this has caused and appreciate your patience. – PF

Posted 3 years ago

“I think it's really insane the turnaround time once you submit a claim. You guys have to do better there is way too much competition out there.”

Helpful Report

Posted 3 years ago

Hi Anthony, thank you for your time and feedback. Rest assured your claims’ processing time is a top priority for us. We are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days and wellness claims within 20 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused and appreciate your patience. – PF

Posted 3 years ago

“Very disappointed. Pats very little and not at all.”

Helpful Report

Posted 3 years ago

Hi Linda, thank you for your time and feedback. We’re sad to hear you’re very disappointed. We’d be happy to go over your claims processing and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“We were promised to be reimbursed 70%. In reality we were reimbursed only 30%. We are switching to another company.”

Helpful Report

Posted 3 years ago

Hi Yevgeniya, thank you for your time and feedback. We’re sad to hear you’ll be switching to another insurer. When you receive an Accident and Illness claim Explanation of Benefits from us, if any of the processing went toward the co-pay or deductible, that means the claimed condition was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as ineligible, and it will show why it was denied in the Explanation section to the right. Keep in mind all Accident and Illness policies have a Policyholder chosen co-pay and deductible that must be met before reimbursing. It is written into our newer underwriter’s Accident and Illness policy that we apply the Policyholder’s chosen Co-Insurance, minus the Policyholder’s chosen Deductible, up to the Annual Limit of the policy. What this means is on an eligible Accident and Illness claim, we apply the Co-Insurance percentage first on all eligible line items, and then the Annual Deductible, and what’s remaining is the Reimbursement, up to the Annual Limit of the Policy. That is because the Policyholder is responsible for the Co-Insurance percentage on the entire eligible invoice, even before meeting the Annual Deductible for the policy year. You can find your Declaration Page and policy information under Documents and Forms in your account on our website. We’d be happy to go over your claims processing and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“The approval for claims is pretty ridiculous. The only claims I ever can get approval are the ones only for vaccines. I paid only $70 a month for the insurance but was denied an entire $900 claim. What Is the point of paying for insurance if I am going to have to pay out for pocket for everything on top of paying for the insurance for monthly that denies my claims.”

Helpful Report

Posted 3 years ago

Hi Ervina, thank your time and feedback. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the policy waiting periods, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the wellness endorsement premium reasonable for our Policyholders, our wellness endorsements are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find your wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims processing concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Two representatives told me two different answers and it costs me over $800 for their error. This company needs to invest in proper training and make sure they hire competent people. I was told on the phone I was in the clear to use my insurance. Once I submitted my claim I was denied because I was 24hrs too soon from the waiting period. That's disgusting this company would hold that against me and make me pay the full bill.”

Helpful Report

Posted 3 years ago

Hi Taylour, thank your time and feedback. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the policy waiting periods, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. We’d be happy to go over your concerns with you further. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Not convinced that it’s worth having . I think I’m going to cancel instead of having money coming out for my plan as well as my out of pocket expense since they don’t cover pre existing conditions. All the money you spend on a plan adds up when you can’t use it . Right now I’m spending out money on his allergies which the insurance don’t cover.”

Helpful Report

Posted 3 years ago

Hi Robin, thank your time and feedback. We’re sad you’re thinking about canceling your pet’s policy with us. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the waiting periods of the policy, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. If you’d like us to go over your concerns with you further, you can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Likely will cancel. Always being denied for claims. either its pre-existing condition or wellness payments that are exhausted. No clear EOB, and when I ask for an explanation it's never resolved. Also, some claims took very long to be processed.”

Helpful Report

Posted 3 years ago

Hi Frank, thank you for your time and feedback. We’re sad to hear you will likely cancel your pet’s insurance with us. We left you a voice message today. Rest assured, your claims’ processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days and wellness claims within 20 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused. When you receive an Accident and Illness claim Explanation of Benefits from us, if any of the processing went toward the deductible or co-pay, that means the claim was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as ineligible, and it will show why it was denied in the Explanation section to the right. Keep in mind all Accident and Illness policies have a Policyholder chosen co-pay and deductible that must be met before reimbursing. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the wellness endorsement premium reasonable for our Policyholders, our wellness endorsements are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find your wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“The insurance takes a considerable time to respond to your claim. The advertisement deviates a lot from the truth. The deductibles are high. And if you send more than 2 claims the same month for the same pet, forget that you will ger any coverage. Disappointed!”

Helpful Report

Posted 3 years ago

Hi Nayely, thank you for your time and feedback. Rest assured, your claims’ processing time is a top priority for us, and we are continually working to reduce the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days and wellness claims within 20 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused. When you receive an Accident and Illness claim Explanation of Benefits from us, if any of the processing went toward the deductible or co-pay, that means the claim was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as ineligible, and it will show why it was denied in the Explanation section to the right. Keep in mind all Accident and Illness policies have a Policyholder chosen co-pay and deductible that must be met before reimbursing. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. Unfortunately, if your pet is a puppy and requires multiple puppy visits and booster vaccinations, depending on what your veterinarian charges for their services, you may use up all the wellness exam and general vaccination benefits in one or two office visits. To keep the wellness endorsement premium reasonable for our Policyholders, our wellness endorsements are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find your wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Pets Best works very diligently to fine a way/excuse to not pay claims and take over a month(at best) to pay out the minimum they feel worthy. My dog was stiff and sore so I had her checked...nothing but aging..came up as pre existing condition later in life even without a diagnosis. Veterinarian spoke/argued of my behalf to no avail. Too much more to mention..awful awful awful”

Helpful Report

Posted 3 years ago

Hi Cheri, thank you for reaching out to us. We called and left you a voice message today. If you have any other questions or would like to go over your claim processing concerns with us further, you can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a better rest of your day. – PF

Posted 3 years ago

“I purchased your pet insurance because my dog gets monthly allergy shots that were covered by nationwide pet insurance. For some reason you have not covered anything from my dogs claims. I wouldnt reccomend pets best unless its a brand new puppy.”

Helpful Report

Posted 3 years ago

Hi Mike, thank you for reaching out to us. Our policies are only designed to assist with conditions that didn’t show any signs or symptoms prior to the policy start date or inside the policy waiting periods. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the waiting periods of the policy, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Unfortunately, my experience with Pets Best has been poor. Claims are rarely approved the first time they are submitted and misinformation is given on the phone about the policy. Each claim is a time-consuming endeavor. So far, I have paid more in premiums than I have gotten back in returns. If that is still true after one year, I will be looking for another insurance carrier for my pet.”

Helpful Report

Posted 3 years ago

Hi Teresa, thank you for reaching out to us. We’re sad to hear you’re thinking about looking for another insurance carrier for your pet’s insurance. We called and left you a voice message today. Rest assured your claims’ processing time is a top priority for us. We are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. As long as we have the medical records we require to process the medical claim, medical claims are processed within 40 days and wellness claims within 20 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused and thank you for your patience. We’d be happy to go over your claims processing with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“We’re paying $55 a month for the best insurance this company has and so far we feel like we’re being scammed. Earlier this month when we had an emergency vet visit they only covered $20 of the $140 we spent at the vet. They also wouldn’t cover the office visit that they’re supposed to cover when we went for our first appointment because at that time we paid for a year care plan on top of the care that was provided that day. We’ll be canceling our plan as soon as we can actually get ahold of this company.”

Helpful Report

Posted 3 years ago

Hi Cameron, thank you for your time and feedback. We’re sad to hear you’re planning on canceling your plan with us. We called and left you a voice message this morning. We’d be happy to go over your coverage and claims processing concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“You've lost your way! I received less than 18% back, of my out-of-pocket expense of almost $1,700! You've lost my confidence in your company. And, this comes at a time my dog and me needed you the most! But most importantly, you've lost my business (and I've been a loyal customer for years).”

Helpful Report

Posted 3 years ago

Hi Derek, thank you for your time and feedback. We’re sad to hear that we’re losing your business. When you receive an Accident and Illness claim Explanation of Benefits from us, if any of the processing went toward the co-pay or deductible, that means the claim was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as ineligible, and it will show why it was denied in the Explanation section to the right. Keep in mind all Accident and Illness policies have a Policyholder chosen co-pay and deductible that must be met before reimbursing. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the wellness endorsement premium reasonable for our Policyholders, our wellness endorsements are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find your wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims processing with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Pets Best Insurance Reviews