We’re really sorry to hear only one earring arrived and you were charged postage to send it back. That isn’t up to our standards, especially for a Christmas present. Please contact us so we can sort this quickly: \nhttps://www.phase-eight.com/here-to-help/contact-us.html
“Phase Eight is my go to shop for smart, casual and occasion wear. The Watford shop in particular stands out as Vikki is always so knowledgeable and helpful.”
We’re sorry to hear your overall experience didn’t meet your expectations, Linda, even though delivery was prompt. We look forward to making your next purchase a 5* one.
“I've been buying from Phase Eight for years as I love the clothing style and materials. I would recommend to improve your QC procedures before shipping, as I've received 2 out of 2 damaged products the last time.”
We’re really sorry to hear you’ve had such a frustrating experience with faulty items and the repeated returns. That isn’t the standard we aim for, and we’d like to help resolve this quickly.
Please reach out to us through the link below so we can assist.
https://www.phase-eight.com/here-to-help/contact-us.html