“Delivery very prompt and smooth, however the cost of returning it from Ireland (€20) is probititive for speculative purchasing. I would be reluctant to purchase again for that reason.”
Hi Karen,
We’re sorry to hear the legs feel too long. Please contact our Customer Care team so we can look into this and assist further.
Kind regards,
Team Phase Eight
“The petite sizing is abit off... especially around the neckline and arms/sleeves in terms of the dresses. The return policy for sale items of 14 days is a bit off putting as i find that i have had to return some items without getting any opinions on them from family or friends especially occasion dresses”
“This dress is beautiful, Glad I tried the dress in the shop first, Im a 14 but bigger on the bust, but needed a 18 the dress fitted prefectly, so would go up a size”
We’re sorry to hear the product arrived frayed and that you haven’t received any acknowledgement after sending it back. Please contact our Customer Care team so we can look into this and assist further.
“The lack of exchange service and/or possibility to return at a store is a hassle. I had to repurchase another dress while simultaneously returning the previous for faulty sizing. The process is not practical and defeats the purpose of online shopping, especially when tight on time, finance and no access to the physical store.
At least they inform you when the refund has been processed.. that's all.”
We’re sorry to hear about the hassle with exchanges and returning online. Please contact our Customer Care team so we can look into this and assist further.