“The dress arrived untidy and dirty, the inside of the fabric has what looks like make up stains on it, also no coat hanger in sight for such a delicate dress, the plastic wrap was ripped. Clearly it was a returned item and the team at Phase Eight simply did not care to do a proper check up on the dress before selling/shipping it back to me. I have to keep the dress and hope that when I wash it the stains will come off. I tried contacting customer support to explain and even offered to send photographs of the item, the response was just an automated message. No real interest in helping your customers Phase Eight?.The dress itself is beautiful and fits well, I am a petite and it's not easy to find brands who do petite sizes, that's one of the reasons why I decided to keep the dress as I don't want to risk it being out of stock, specially during the sales period. I am extremely dissapointed at how this order was handled and the lack of interest in helping and providing some form of apology.”
“Phase Eight itself has brilliant customer service.
Usually I am really pleased with items purchased however on this occasion I was not impressed with the quality of the product at all.
Therefore I returned to store as I had bought it online. Slightly unimpressed that I paid £3.95 for delivery and this is not refunded when the item is returned.”