“The coat itself is very nice but the customer service is so poor. The coat arrived and I decided to keep it then the next day, I realised the security tag had been left on. I phoned customer service to explain and said the item had now sold out and was simply told I had to return it for a refund. So the mistake of the packers but no alternative solution offered. I will think again before purchasing from Phase Eight.”
We’re so sorry that you experienced poor support when trying to query your order, Susan. We understand how frustrating this must have been, thank you for sharing your feedback. If your query is still outstanding, please reach out to us again through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“beautiful jumpsuit - ordered four in different sizes across petite and regular range but every one had the same large white stain on the left hand side on the chest and had to return them all. Tried to contact phase eight but was unable either by email - directed me to the live chat; live chat said there was no one to speak and ended each message. Shame as would have loved to keep the jumpsuit but standard and communication was shocking”
We’re truly sorry that the jumpsuits you ordered arrived with a defect and that you were unable to get in touch with us for assistance. We understand how concerning this must have been, especially as you were hoping to keep them, and we regret that both the quality of the items and our communication fell short of your expectations. Thank you for sharing your experience, you can reach us directly through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re incredibly sorry that your item hasn’t been delivered and that you’ve not received any update. We understand how disappointing and inconvenient this must be, and we regret that our communication has fallen short. Thank you for letting us know, please reach out to us via the link below so that we can resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
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