“I ordered this item on Click and Collect and it never arrived in-store. I was told that it must have gone missing in transit. It is now out of stock so I can't order it again!
This is the second time in a few months that I have not received what I have ordered. Come on Phase Eight, sort your couriers out!”
Hi Wendy,
Thank you for your feedback, and we’re very sorry to hear about your experience. Unfortunately, it appears the parcel was lost in transit, which we understand is very frustrating—especially as the item is now out of stock. We sincerely apologise for the inconvenience caused and will pass your comments on to our courier team. Please contact our customer service team if you haven’t already so we can ensure this is resolved for you.
“Lovely outfit but I returned it because the stitching was poor , I looked at other outfits in the shop which had the same poor /ruched stitching , disappointing as it was lovely outfit”
“I love this blouse the colours are beautiful the top fits true to size and is very flattering as I bought it with 20% off great value the material is very soft against the skin I am very happy with my purchase.”
“Loved my dress perfect for the occasion I won’t to wear it. I am very disappointed that my local store in Horsham closed. I alway choose Phase eight for my ‘ posh ‘ frocks.”
“Happy with my choice in this lovely dress for a wedding in April. Had a few tries and returns but successfully found the right one. Looking forward to wearing it.”
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