“Very good for special occassion clothing.
Would like to see more linens and smart casuals for summer.
Versatile dresses etc suitable for a good span of age ranges and needs.”
“Fantastic choice of styles, not too expensive. Be nice too see some more shapes/ sizes modelling the clothing. So can see what items looks like on shorter people !”
“I love the dress but was not made right .one side of the bodice was bigger so looked twisted and buttoned up was puckered so returned….awaiting reorder”
“Failed to deliver as confirmed notwithstanding that I paid extra for next day delivery. As we were leaving the delivery address I cancelled the order but rather than reimburse next day delivery cost Phase 8 provided a token. As the item has never been available since the token was of nil value to me . Net result , charged for next day delivery for item that never arrived. Would not use Phase 8 again.”
Hi Raymond,
Thank you for your feedback. I’m very sorry to hear how disappointing this experience has been.
I completely understand your frustration, particularly as you paid for next day delivery and the item was never received. That is certainly not the level of service we aim to provide.
I have looked into this for you and can confirm that the £5.95 next day delivery charge was refunded on the same day the item refund was processed. The amount should have been returned to your original payment method. If you’re unable to see this on your statement, please let us know and we will be happy to provide confirmation details or investigate further.
I also appreciate your comments regarding the token that was offered. I’m sorry that this was not of value to you, especially as the item did not come back into stock.
We genuinely regret that this experience has affected your confidence in shopping with us, and your feedback has been shared with the relevant team for review.
“A really smart dress that hangs beautifully, though the fabric is heavy which is what i was looking for. I am very pleased with my purchase as it is for a wedding and it is just the job. I am 5ft 4" tall and it is still quite long so I'm pleased that I chose from The petite range.”
“Whenever there is a special occasion happening, Phase 8 is my first to visit. Elegant, stylish outfits to suit. Beautifully made from your head down to your toes. Great friendly service, focusing on you, making you feel special.”
English
Deutsch
Español
Nederlands
Français
