“Fast delivery, and good customer service. My coat was reduced again a couple of days after receiving it. Telephoned customer service, they price matched the item and authorised a refund.”
“Delivery very slow but was given free delivery which was nice touch. Quality of top very disappointing. Have bought many times from Phase Eight but not this item. Am returning”
We’re sorry to hear your Phase Eight items didn’t meet expectations and that the delivery was slow, Norma. We understand how disappointing this is, especially since you’ve shopped with us before. If you’d like help with your return or to discuss a resolution, please contact us using the link below and include your order details.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re very sorry that your experience with our customer service was disappointing, Paula. We understand how frustrating this must have been and regret that our support did not meet your expectations. Thank you for sharing your feedback, a member of our team will be in touch to fully resolve your query for you.
“Used to love Phase Eight when could shop in person, but Inverness store closed after lockdown. The nearest is Glasgow, 3 - 4 hrs away, each way journey and so only really works if going overnight, especially as I am already 20 miles out of Inverness. The train fare is over £100.00 return! Online simply does not work, as many other of your reviews indicate”
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