Thank you for your feedback. We’re sorry to hear your experience didn’t reflect the value you expected, and we appreciate you letting us know. If you need further support, please reach out to our customer care team so we can help. We would love to restore your faith with Phase Eight.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re very sorry to hear that your item hasn’t been received and completely understand your frustration. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can investigate your order and ensure it’s delivered or a refund is issued promptly.
Thank you for bringing this to our attention.
“The staff in the Derby store are wonderful. Having ordered 2 dresses online, I have unfortunately had to return both as they weren't right for me. The returns and refund service is very good.”
“Lovely dresses. Arrive well packed. Definitely worth buying in the sales but the dresses are good quality and there a lot of styles that won't date so they are good value if you plan to wear them again. They are my go to for occasion dresses.”
“There has been enough feedback about this dress, which they have been producing for years, that they should have taken the time to improve it. Poor show Phase Eight.”
We’re sorry to hear that the dress didn’t meet your expectations and completely understand your disappointment.
Thank you for sharing your thoughts. We hope to make your next purchase perfect for you.
“Order not received after 1 week of waiting for next day delivery. Phone lines ring and ring then you get a message to tell you ring back later and it cuts off just before ten minutes of waiting. Chat doesn’t work - it says it doesn’t understand. I’m waiting , hoping I’ll get my money back if I eventfully manage to speak to someone. No matter how tempted I am in the future by their lovely clothes, I’ll not risk it”
We’re very sorry to hear about the delay with your order and the difficulties you’ve had trying to reach us, Katie. We completely understand your frustration and want to resolve this promptly. It looks like your query has since been resolved by our friendly customer care team.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
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