Hi Ann,
Thank you for your kind words about our products and sizing — we really appreciate your loyalty.
We’re very sorry that your recent orders were cancelled due to stock issues. We understand how disappointing this must be and are working to improve availability so this doesn’t happen in the future.
We hope to have the chance to fulfil your next order and provide the experience you’ve come to expect from us.
Hi there,
We’re glad to hear the fit is generally good! If it feels a little big, we recommend checking our sizing guide or considering changing for the next size down — we’d be happy to help with that.
Thank you for your feedback!
“Dress was lovely with fine material. The bodice was perfect but the skirt was far too full for my figure, so that is why I said I would not recommend it. Well packed too.”
“Great online experience. Lovely website which was easy to navigate. The ordering process was simple and very straightforward. The dress arrived quickly, although not that nicely packed for a dress as expensive as this was which is a shame.”
“I love Phase Eight and have shopped with them for over 25 years. Their customer care is great and has been consistently excellent, unlike other brands...”
“Bought in sale and was looking forward to trying this on for my holiday but Sent this back as material looked really cheap & seams looked stretched not what I expected from phase eight”
Hi Winifred,
I’m really sorry to hear the item didn’t meet your expectations and that the material and seams looked cheap. That’s not the standard we aim for, and we appreciate you letting us know.
We’re sorry again for the disappointment caused and hope we’ll have the opportunity to provide you with something you truly love in the future.
“The products are good value for money!
Salespeople are nice and friendly and helpful!
If you can offer alternations for your customers, it would be brilliant!”
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