“Can’t get hold of customer service. Lines are very busy and short opening hours. After waiting for a long time to get connected, they ask you to use live chat and hang up. Live chat doesn’t work properly either.”
“I have been a phase eight customer for the 15 years. Yours dresses and materials are almost always out of this world!. I love the exclusivity and the quality of the materials for most dresses! And please never stop your sales ethos!😁”
We’re very sorry to hear that you haven’t received your top and completely understand your distress, especially without an email confirmation. Your order has since been refunded for you. We look forward to restoring your faith in the future.
Thank you for bringing this to our attention.
“Dress never arrived.
Customer Services number discontinued. Only means of contact was live chat.
Was offered refund and £20 compensation voucher which was emailed a day later by which time dress was sold out. Even with voucher cost would have been higher than when discounted.
No confirmation of refund received to date.”
We’re so sorry to hear about the issues with your order and completely understand your frustration, especially with the delayed refund and the voucher timing. We have since been able to resolve your query for you and issue your refund.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
“The last few dresses I have bought from Phase Eight have been poor. What is going on. The dresses don't seem as well made as they used to be but still high prices. I just noticed today that one of your dresses has the plastic end from the label stuck between the layers of black fabric - no way of getting it out. I am disappointed.”
Thank you for sharing your feedback Sarah, and we’re truly sorry to hear about your recent experiences. We understand how disappointing it is when the quality doesn’t meet expectations, especially with issues like the label tag caught in the fabric. Your comments have been passed to our quality team, please reach out to our customer care team below so we can help resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
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