“Coat was ordered on the 22nd of November, still waiting for delivery. Phoned customer services (which took forever to get through too) item has supposedly being dispatched, try to track parcel and all you get from courier is " we are very busy item will delivered soon"”
We’re very sorry to hear about the delay with your coat and completely understand how frustrating this must be, especially after trying to track your order Andrew. Our team have since been in touch and seem to have resolved your query for you, which is fantastic.
Thank you for your patience and for bringing this to our attention.
Thank you for letting us know of your disappointing experience, Alyson. We’re very sorry for the delay in your refund and the lack of updates. Please get in touch with our customer care team through the link below, so we can look into your return right away and resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback. We’re glad to hear you’re happy with the coat, but we’re very sorry that the packaging and response time didn’t meet your expectations. We hope to make sure your next purchase is perfect for you.
“Phase Eight is one of my favourite brands.
I can always find smart, good quality well made clothes that are true to size. The on line service is fast and reliable.”
“Phase Eight are my go to brand for stylish quality that exactly works for my size and shape (a regular 5’4” size 12..ok sometimes 14!) comfort and quality combined”
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