“Phase Eight has become my new 'go to' shop for clothes and now for shoes as well. They are good quality and I can usually find my size in the shop. I have purchased an entire weding outfit and everything fits really well. The styles are nice and you can often find some items that stand out. I would recommend Phase Eight.”
“Sorry, I love Phase Eight but this jumpsuit was disappointing. On the website it looked like a white/ivory background with pinky flowers. In reality it was a dingy peach-like background and looked like old granny's curtains. Shame because quality was nice and I liked the sequin sheen. But not for me so I returned it.”
Hi Lesley,
Thanks for sharing your thoughts. We’re sorry the jumpsuit didn’t match the online colour in person. We’re glad the quality and sequin finish met your expectations, though, and it’s a shame it wasn’t the right fit for you.
If you’d like, we can help you find a similar style in a shade that matches your preference, or assist with a refund if you haven’t already completed that.
Hi Tiffany,
Thank you for your feedback. We’re glad the dress arrived okay, but we’re sorry the box was damaged on delivery. We’ll raise this with our delivery partner to prevent it happening again.
If there’s any damage to the dress itself, please let us know and we’ll work with you on resolving this.
“Really loved the experience. Visited the branch first to get the feel of sizes and lengths, and then ordered online.
One small issue: your anti-cheeky-return tag required a surgical operation to get the spiky bit from inside the dress. Literally between two layers of material. If I removed it less carefully it would have ruined my enjoyment of the dress. Imagine a small bit of plastic poking you from within your dress with no way to get it out!”
“Very disappointed. Unfortunately, this dress was too large. The sizing in the past has been great. Now it seems to be o edited, therefore not suitable for me.”
Hi Pauline,
Thank you for sharing your feedback. We’re sorry to hear the dress was too large and that you’ve found the sizing to be inconsistent this time.
If you’d like, we can help you find the best size for you or arrange an return. We’re also happy to check our current size guide and any updated measurements to help you choose with more confidence for future orders.
Please let us know how you’d like to proceed and we’ll assist right away.
“I have always loved Phase Eight. Unfortunately as I have got older I have lost weight and height so now need a petite size 8. The styles I wanted for a wedding have been unavailable size wise. Still hopeful to find the perfect one!”
“I saw this coat and was immediately attracted to the colour, andI love the fact that it’s nice and long. However, I do agree what other reviewers say, that for that price you would expect it to be lined. But I thought no point cutting off my nose to spite my face and sending it back as I do love it!”
“Truthfully I came across your store by accident in the city centre. I knew the company name but never realised the range of sizes including for the larger lady. My daughter suggested we went in. I was very impressed by the range of styles, quality of the materials, colours, accessories. Staff were extremely helpful, talking to them in the store and by telephone. Helping me calm for anxieties as I was placing a very large order.and the cost of it. Reassurance came from the staff. Placed an order online. Confirming the order. Went delivery to store would be. Sadly got an email stating 2 items were out of stock. Rest of order was dispatched to store. I called the store to check when I could attend the store. Again politeness, reassurance. We arrived at the store a couple of days later. Tried both garments on. Hard decision as both very different designs but I choose a navy blue dress - Abigail Wrap dress. Overall, my experience with the store, staff, online couldn’t have been more perfect. Thank you for everything.”
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