Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,036 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,200

Anonymous

Anonymous // 01/01/2019

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“Good service & reliable quality.”

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Posted 3 months ago

“I shop in the Liverpool one store . Staff are amazing , going above and beyond to help me . If size is not on the shop floor they will always check stock in the back room of the store. Clothes are true to size and fit beautifully. I always get sorted when I visit the store no matter what the occasion.”

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Posted 3 months ago

“Dear Customer Services, I purchased a dress from Phase Eight yesterday and unfortunately noticed once I got home that the dress has visible white lines/marks running across the back from the waist down to the hips. This appears to be a fault with the fabric or finish and is not acceptable for a new dress . Kind regards Jayshree”

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Posted 3 months ago

Hi there, We’re really sorry to hear about the visible lines on the dress. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Lovely dress but received very creased”

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Posted 3 months ago

“Not many outlets in my area”

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Posted 3 months ago

“Very disappointed. Ordered this for a wedding. Ordered on line. When it arrived it was completely the wrong dress. Brown with flowers on. Had the label on for the blue spotted dress but it definitely was not, Also the label said the cost was £75 but it claimed on line that the original price was above this and it had 20% off from the original price. The label suggested that it had always been this price. Took it back the same day but not enough time to reorder another one and collect from store. Left feeling you had been falsely advertising the price and no dress for the wedding.”

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Posted 3 months ago

Hi there, We’re really sorry to hear about the mix-up with your dress and the price discrepancy. That isn’t the experience we want for you. Please contact our Customer Care team with your order number, a brief description, and any photos if possible so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Staff in store extremely helpful and online service very good.”

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Posted 3 months ago

“As a petite buyer this outfit felt quite large and out of proportion. The top part was pretty but the bottom part didn’t look as nice. I didn’t purchase the outfit.”

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Posted 3 months ago

“Flimsy material”

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Posted 3 months ago

Hi Maire, We’re really sorry to hear the material feels flimsy. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the material issue so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“See above”

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Posted 3 months ago

Hi Lin, Thank you for your review. Unfortunately, we’re unable to see the additional comments referenced, but we appreciate you taking the time to leave feedback. We’re sorry if your experience did not meet expectations and will take your rating on board. Kind regards, Phase Eight Customer Care

Posted 3 months ago

“Easy to order and arrived quickly”

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Posted 3 months ago

“Very comfortable and stylish jumpsuit. The only trouble with it , it’s very long for someone like me only 5 feet 3 inches 🤣 so had to get it turned up 5 inches. I shall love wearing it”

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Posted 4 months ago

“Ordered a dress it came packed lovely and neat and didnt have to wait long either”

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Posted 4 months ago

“Easy website to navigate, order placed, seamless delivery and returns although I had a small discrepancy on how the refund was paid back into my account. I do realise that there is a cost of postage deducted but I was confused about the actual refund. I emailed customer service, their response regarding the correct amount being paid back is insufficient as still did not clearly state what the refund was. Only that it was correct from their point of view. Although I will reorder in the future, I will be be very careful if I need to return. It may be better buying from store.”

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Posted 4 months ago

“Lovely dress, great fit”

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Posted 4 months ago

“Love fabric and colour”

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Posted 4 months ago

“Excellent quality clothes and excellent service.”

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Posted 4 months ago

“Good customer service”

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Posted 4 months ago

“Beautiful classy dress, size petite was a great length for me. Delivery was quick.”

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Posted 4 months ago

“I highly recommend Phase eight 👍🏼”

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Posted 4 months ago

Phase Eight is rated 4.3 based on 7,036 reviews