“I ordered this dress 3 times in size 14 as was on your website only to be emailed each time to say it was out of stock! So I have no idea what this dress is like!”
I’m really sorry you’ve had repeated stock issues with this dress. Please contact our Customer Care team with your order details so we can help you with alternatives or arrange a suitable resolution as quickly as possible.
“Ordered through the store, but was not delivered, therefore unable to review as not received. Disappointed even though I chased this item, but was informed the store was having delivery problems. Received an email from Phase 8 to say my item was returned, even though never received.”
I’m really sorry your order wasn’t delivered and you’re experiencing this issue. Please contact our Customer Care team with your order details so we can investigate and resolve this for you as quickly as possible.
I'm really sorry to hear the packaging was appalling and led to a return. Please contact our Customer Care team with your order details so we can review this and arrange a suitable resolution as quickly as possible.
“This looked like pjs when I put it on. Also the zip is in the back and I couldn’t reach the top of it. The small collar was very fiddly to do up as well”
I'm really sorry this item didn’t meet your expectations and the fit wasn’t right. The back zip and the fiddly collar sound frustrating.
Please contact our Customer Care team with your order details so we can assist with a suitable resolution as quickly as possible.
“Arrived promptly .. return worked seamlessly .. I was non plused to have a £300 dress delivered in a paper bag .. made the dress feel much less special. This is the most I have ever spent on a dress .. and it came in a paper bag. Dress however arrived in good nick .. not possible for this dress fabric to crease.”
“Excellent service from your shop in Belfast. Staff very helpful . They referred me to order online as they hadn't the item i required. Online service was brilliant. Website easy to use & delivery service 10/10. Looking forward to wearing my new dress at nephews wedding in June. X”
English
Deutsch
Español
Nederlands
Français
