We’re really sorry to hear your Aida dress hasn’t arrived yet Joanna, we completely understand how frustrating that must be. Please get in touch with our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html], and we’ll either update you on your order or arrange a refund as quickly as possible.
Thanks so much for your patience.
“I really like Phase Eight's coats, I buy one every year. They are always flattering and offer in petite too for any coats that are too long. I would love to see more styles in Chocolate and Burgundy colours.”
We sincerely apologise for the delay and understand how frustrating this must be, Alison. We can see that our friendly customer care team have since been in touch and have resolved this for you. We hope to make your next experience a better one.
“Paid for next day delivery, but it did not arrive till 5 days later. Plus delivery company just threw it over garden gate
And it was raining heavily, so the package was soaked.
I sent it back and asked for a refund.”
We sincerely apologise for the delay and the condition in which your order was delivered. This is not the level of service we strive to provide. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can ensure your refund is processed promptly.
Thank you for bringing this to our attention.
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