“It is not how it looks on the website. The trousers are very wide and really long. The images on the website made it look like the trousers were slimmer and shorter almost ankle glazers.”
We’re really sorry to hear you feel this way. That isn’t the experience we want for you, and we appreciate you letting us know.
If you’re open to it, please contact our Customer Care team with a brief description of the issues you’ve seen (and any order details if applicable) so we can look into this and address it promptly.
Kind regards,
Team Phase Eight
We’re glad to hear your item arrived smoothly. If there’s anything else we can assist with, please don’t hesitate to contact our Customer Care team with your order details so we can help.
Kind regards,
Team Phase Eight
We’re really sorry to hear your item hasn’t arrived and that you’re seeing it in transit. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and any tracking details so we can investigate and resolve this quickly.
Kind regards,
Team Phase Eight
“Lovely dress from the front. A little pinker than I thought but good colour. Unfortunately there was s lot of extra cloth at the back that I couldn't do anything about. So had to return it.”