“The dress arrived when it was expected, the packaging was excellent, just sad that the belt was missing and that there is a white leaf shape on one side of this otherwise all-over coloured green and black patterened dress.”
Hi Vicky,
Thank you for taking the time to share your feedback.
We’re sorry to hear the fit and feel of the Lydia coat didn’t meet your expectations. The lining should sit smoothly within the sleeves and body, so we appreciate you highlighting this. We also understand that fabric texture is a personal preference, some wool blends can feel firmer initially, though they often soften with wear.
Your comments are really helpful and will be shared with our product team as we’re always looking to improve both fit and fabric quality.
Kind regards, Phase Eight Customer Care
“The dress was very nice and good quality however it makes me look busty and it's low cut, something which the model doesn't show. Also to do an online refund phase 8 charges £2 for this which is annoying however did provide easy return things with the parcel.”
“I’m giving three stars because I had a lot of issues receiving this order. It took a total of 8 days to arrive, and it only turned up after I contacted customer service and spent 35 minutes discussing why it hadn’t been dispatched. If I hadn’t chased it up myself, I don’t think anyone would have noticed the so-called “technical issue.” Surely this should have been visible on their system, especially given how long it took to send out the item.
To make matters worse, I didn’t even receive an apology. Overall, not a great experience and quite disappointing.”
“Very disappointed that a) the fact thst online purchased earrings are not refundable. This should be flagged at purchase NOT in small print. b) the earrings have not been returned. So no refund and no return”
Hi Nikki,
I’m really sorry for the frustration around the earrings and the refund situation. This isn’t the experience we want for you. We will raise this feedback with our team.
Regarding the return of the earrings, I can see our team are currently looking into this for you and will be in touch with an update soon.
Kind regards, Phase Eight Customer Care
English
Deutsch
Español
Nederlands
Français
