“I really wanted this dress in a size 16 but the only one available on line was size 18. The staff at Phase Eight in Ringwood tried so hard to find a size 16.
They didn't manage but it wasn't for want of effort.”
Hi Ann,
I’m really sorry you received only the camisole and not the Florentine Semi-Sheer Wrap Top. This isn’t the experience we want for you.
Please do return the camisole back to us and we will be happy to refund this for you. If you need assistance placing a new order please contact our customer care team directly.
Kind regards, Phase Eight Customer Care
“Beautiful dress it's for my sons wedding, I looked for months before I found this in Manchester ,it is perfect in every way .i can't wait to wear it in June”
“Beautiful dress . Gorgeous colour and material and size was really good didn’t go up or down . Fits beautiful . Can’t wait to wear it for an occasion in the Summer.”
“Im usually very happy with my purchases from Phase Eight but unfortunately my most recent purchase was massively too small in the bust area which was very disappointing.”
“My order looked lovely when it arrived, I was excited to try it on, though I struggled pulling the zip up after much effort, this made it feel uncomfortable, several attempts later I decided this dress wasn't for me, I returned the item after a few days. 12 days later with no email correspondence confirmed my return i was dissapointed from this reputable online Co, I finally got email confirming return and was charged £1.95 postage with a further reduction on my refund leaving me with a total refund less £12.00, I find this unacceptable, dishonest from an online reputable company, this has led me to think twice before firstly using phase 8 online and secondly the small print on returns are very unclear...very dissapointing”
I’m really sorry you had trouble with the zip and the return process, and for the confusion around your refund. This isn’t the experience we want for you.
Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
I’m really sorry you’ve been waiting for your refund and that the size issue caused frustration. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
“Phase eight always delivers, its range of jumpsuits are fabulous, some come up very long,but not all. love it when there is a front zip in a jumpsuit for obvious reasons”
“Jeans ordered were size 14R. Picked up from Bluewater store. Jeans measured only waist size 8. I am terribly disappointed as I only went to Bluewater to pick up Jeans. It cost more in petrol”
I’m really sorry the jeans were mis-sized and that you had to travel to Bluewater for pickup. This isn’t the experience we want for you.
Kind regards,
Team Phase Eight
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