We’re very sorry to hear about your experience and understand how disappointing this must be. It looks like your query has since been resolved.
Thank you for bringing this to our attention. We would love to restore your faith in Phase Eight.
“Great clothes this winter season, have re connected with them as the designers this collection have been very good, nice colours and fabrics. Great service delivery too, parcels always arrive quickly and well packed.”
We’re really sorry to hear your Aida dress hasn’t arrived yet Joanna, we completely understand how frustrating that must be. Please get in touch with our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html], and we’ll either update you on your order or arrange a refund as quickly as possible.
Thanks so much for your patience.