Thank you for your feedback, Jan. We’re sorry to hear about your experience, and we appreciate you highlighting this area. Your comments have been passed along to our quality team to help ensure improvements moving forward. We look forward to making your next purchase the best yet.
We’re very sorry to hear about your experience, Gillian. We appreciate your feedback regarding our courier service. We would love to address your concerns, please reach out to us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for bringing this to our attention.
“Ordering process and speed to pass onto delivery co is excellent. Knocked off one star as not impressed with Evri. On the day delivery due they gave me a time, never turned up, I then had an email at 5pm to say parcel late but will still arrive that day. Of course it didn't, got in touch with Evri who then said still in depot....2days later told it had been lost! Reordered but one time no longer available , saw it become available 2 days later so ordered that too. Interestingly the 2nd order arrived 2 days before the first one so goodness knows how Evri manage their deliveries. Hey ho at least they arrived this time!”
“I ordered this jumpsuit for a wedding this week the jumpsuit arrived but the polka dot over shirt wasn't in the package!!! I have tried to contact Phase eight every day by email and chat to no avail im really disappointed with their customer service!!! I will be returning the said item and will not be shopping with Phase eight again !!!”
We’re very sorry to hear that the polka dot overshirt was missing from your order Rosemary, and completely understand your frustration, especially with an upcoming event. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can resolve this issue, arrange a return, or issue a refund promptly.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
“This is the second item of clothing i have purchased from Phase Eight. I cannot fault the quality, fit or design. Everything appears to be just as it is states it is, which is more than can be said for some. The price is reasonable too”
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