I’m really sorry your blouse arrived faulty and that you didn’t receive a response to your replacement request. This isn’t the experience we want for you.
Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
“This was my second visit to this shop and I was a bit apprehensive after my first visit as I did not experience the courtesy of the staff that I had hoped for. I bought an outfit in Dec and was left to just get on with it with no help whatsoever if my husband hadn't come in with me I wouldn't have been able to zip the clothing up. If it wasn't that I needed something that day I probably wouldn't have bought it.
On my second visit the staff couldn't have been more attentive, they were first class on the day, especially when they knew I was Mother of the bride.
The lady on my first visit wasn't in on my second visit but I did mention it to the staff on my second visit.”
“Nice top I got it t,o go with my phase eight cream trousers which it does. However it is ok for the reduced price I paid but I don't think I would have paid full price for it. It is as it is seen online and a good fit but not worn or washed it yet”
“Disappointed with the packaging, dress was rolled up in the size of a shoe box, was creased and crumpled looking, belt was all twisted and not in loop”
“Wrong item delivered. Was told to reorder and return wrong item which I did. Reorder received correct item but box all squashed and I had to reshape the fascinator. Also my refund took ages even though I was told it would be done quickly.”
I’m really sorry you received the wrong item and that the reorder arrived damaged, and for the delay with your refund. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
“The blue morven dress, while looked lovely, I can’t recommend as it arrived soiled, didn’t even try it on. It should not have been sent out in that state in the first place, so someone wasn’t checking. Phase Eight were very good in paying for the return and prompt reply.”
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