We sincerely apologise for the inconvenience caused by receiving faulty goods, June. This is not the experience we want our customers to have. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can arrange a replacement or refund and ensure this issue is resolved promptly.
Thank you for bringing this to our attention.
“The staff at Phase Eight in Birmingham were incredibly helpful when trying this dress on offering help with accessories. They didn’t have the size in dress I needed so ordered on line and just purchased the hat from the shop”
“I am an avid fan.
Having recently lost quite a bit of weight I have found several tops in my new size 12 a perfect fit. I have been able to purchase several items without trying them on in the shop, to find they fit perfectly. All of Phase Eight’s clothes are beautifully designed and made with exceptional fabrics. I am delighted with my new wardrobe and plan to extend it even more after Christmas.”
“Ordered three different coats, 2 for size. Two out of the three coats were faulty. One was creased very badly the other had a a faulty collar. I also thought the navy fabric not as good quality as ones I have bought in the past. Customer service were very helpful and I was refunded.”
Thank you for taking the time to share your experience. We’re very sorry to hear that two of the coats arrived faulty and that the fabric didn’t match the quality you’ve had before. We’re glad our customer service team was able to assist and arrange your refund, and we appreciate your understanding as we work to improve.
“Very very disappointed terrible customer services and can’t talk to anybody shop or extremely unhelpful as well. this was ordered long before Black Friday”
We are truly sorry to hear about your experience and understand your frustration, Elizabeth. We apologise for any inconvenience caused by the lack of support during this time. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can review your order and work toward a resolution.
Thank you for your patience, and we hope to address this promptly.
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